Encerrado

Hire CSR Bilingual

Role, Responsibilities, Results & Requirements:

We are an E-Commerce dropshipping company active in multiple countries in Western Europe. Most of our business is in the beauty niche and for this, we are searching for an amicable German-speaking or Swedish-speaking Customer Service Representative to hire full-time.

Role:

As a German-speaking or Swedish-speaking CSR, you should be fluent in both stated languages. You will also be responsible for tending to inquiries and feedback from customers and choosing the appropriate channels to defer these, where necessary.

To be a successful candidate, you should display confidence and composure when assisting customers. Also, you will continuously brainstorm ways to provide a more pleasant and efficient service to our customers.

Job Responsibilities:

• Memorizing the prices and features of each offer

• Confirming customers’ language preferences as you assist them

• Addressing queries, complaints, and recommendations furnished by customers

• Redirecting customers to the pertinent department, if needed.

• Processing exchanges and refunds in ways congruent with our policies.

• Providing customers with details of supplementary products or services that may suit their needs.

• Monitoring call and mail histories to ensure that all customers have been assisted.

• Searching for commonalities in customer feedback to inform recommendations regarding our offerings.

• Administering and receiving customer surveys on occasion.

Customer Service Requirements

• Proven experience as a customer service representative, customer support representative, or similar.

• Experience using both languages in a professional capacity is preferred.

• Exceptional verbal communication skills in both specified languages.

• Computer literate.

• Ability to craft professional emails.

• Active listening skills and attention to detail.

• Solid awareness of your skillset and willingness to refer customers for help, as needed.

• Professional, courteous, and forbearing.

• Stable internet connection

• 48 hours/week

If you are interested in a German-speaking or Swedish-speaking Customer Service Representative career, please don’t hesitate to reply to this post or contact us with any questions.

Habilidades: Suporte ao Cliente, Manuseio de Email, Customer Experience, Atendimento ao cliente

Veja mais: hire someone to write e commerce newsletters, need to hire e commerce pros, we are an e-commerce startup and require a data entry professional to enter product data into the website, we currently have a completely custom website + e-commerce backend that we build using our current design team, We\ re developing a new kind of e-commerce that changes how poeple buys stuff., We need to design a logo for our E- commerce multi vendors sell all kind of products. The name of our business [url removed, log, We want to renew the graphics of these 4 pages for our e-commerce., e commerce mlm company, e commerce services company, e commerce service company, e commerce clothing company, e commerce leading company saudi arabia, e-commerce logistics company, e commerce logistics company, e commerce development company, e-commerce management company, e commerce holding company, e-commerce solutions company, e commerce dropshipping, test plans and test results of e commerce application

Acerca do Empregador:
( 0 comentários ) San Jose del Monte, Philippines

ID do Projeto: #30553133

3 freelancers estão ofertando em média $333 nesse trabalho

Gurpreet0017

I have a previous ex[erience of costumer service and I can assure you that i can easily manage this task and will help you to frourish your business

$250 USD em 1 dia
(0 Comentários)
0.0
NorazlinaGhazali

Hi currently i am heldesk for my department. I think it is very helful to help you in this position. Please hire me.

$500 USD in 7 dias
(0 Comentários)
0.0
Adeelnazeer6512

Hello there, I'm interested to provide my service. I have experience in replying to customer emails (Tracking details, Refund/cancellation, Exchange product etc) using Zendesk for a UK based company/online store, whi Mais

$250 USD in 7 dias
(0 Comentários)
0.0