
Fechado
Publicado
I need a friendly, detail-oriented virtual assistant to become the voice of my brand on Instagram and WhatsApp. Your main focus is fast, accurate customer support—no content creation or post scheduling, just real conversation. Key duties • Monitor Instagram Direct Messages and reply with helpful, on-brand answers. • Handle incoming WhatsApp inquiries, guiding customers to the right product or information. • Tag or escalate messages that require my personal attention so nothing slips through the cracks. • Keep response time low by checking both channels several times a day during agreed hours. • Maintain concise logs of common questions, issues, and solutions so we can refine our FAQs. What I’m looking for • Proven experience in chat-based customer care on Instagram and WhatsApp. • Clear, friendly written English and the ability to mirror my brand tone. • Reliable internet connection and a commitment to data privacy. • Availability for a quick kickoff call and a short trial shift. Tools you’ll use Instagram in-app messaging, WhatsApp Business, Google Sheets (for conversation logs), and any lightweight CRM or tag system you already prefer. Deliverable Consistent, well-documented chat support across both platforms, with weekly summaries of volume, common issues, and any recommendations for improving customer experience. If you love turning messages into happy customers, let’s talk!
ID do Projeto: 40183013
169 propostas
Projeto remoto
Ativo há 4 dias
Defina seu orçamento e seu prazo
Seja pago pelo seu trabalho
Descreva sua proposta
É grátis para se inscrever e fazer ofertas em trabalhos
169 freelancers estão ofertando em média $11 USD/hora for esse trabalho

Dear Sir, I offer reliable support in Data Entry, Virtual Assistance, and task coordination, with a strong focus on accuracy, organisation, and consistency. I have extensive experience handling data-heavy work such as data entry, data mining, research, spreadsheet management, and database updates, always ensuring clean and well-structured outputs. With over ten years of experience, I’m comfortable working with Excel and database systems to organise, verify, and maintain large volumes of information. I pay close attention to detail, follow instructions carefully, and understand the importance of confidentiality and data accuracy in every task. Alongside data work, my background in project coordination helps me manage tasks efficiently, meet deadlines, and communicate clearly throughout the process. I adapt quickly to new systems and workflows and aim to make things easier for clients by staying organised and proactive. If you’re looking for someone dependable who can handle data accurately and consistently, I’d be glad to support your project and discuss your requirements further. Best regards, Zayer Tech
$8 USD em 40 dias
7,3
7,3

Hi there! Project is very clear to me and i can manage Instagram and WhatsApp messages with fast, friendly, and accurate customer support. I will follow your brand tone, escalate important messages, keep response times low, and maintain simple logs in Google Sheets. Just message me i am ready to start now. Thank you.
$8 USD em 40 dias
6,8
6,8

Hello Maty C., We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Data Entry, Customer Support, Virtual Assistant, Article Writing, Research Writing, Content Writing, Customer Service, Instagram Please come over chat and discuss your requirement in a detailed way. Thank You
$12 USD em 40 dias
6,2
6,2

Hi there, I can manage your Instagram and WhatsApp messages with fast, friendly, and on-brand responses while ensuring no inquiry is missed. I have hands-on experience with chat-based customer support, message tagging, and escalation, along with accurate logging in Google Sheets. I’m detail-oriented, reliable, and focused on maintaining excellent response times and customer satisfaction. Best regards, Maryam
$10 USD em 40 dias
5,5
5,5

Hi there, I’m excited about the opportunity to support your brand on Instagram and WhatsApp! With proven experience in chat-based customer care, I excel in delivering fast, accurate responses that reflect your brand's voice. I’ll monitor both platforms diligently, ensuring no inquiry goes unanswered while maintaining detailed logs for continuous improvement. Looking forward to a productive collaboration!
$15 USD em 109 dias
5,3
5,3

As a seasoned professional in the field of customer service, I understand the value of effective communication and fast response times. Your project focuses on these precise requirements and as such, I believe my skills and experience make me a perfect fit. Having worked on chat-based customer care for social media platforms like Instagram and WhatsApp, I have honed my abilities to provide clear, concise, and friendly written English while mirroring the voice of the brand effectively. In addition to being a virtual assistant, my prior work has involved data management and organization, proficiency in Google Sheets. These skills are highly relevant for maintaining logs of common questions, issues, and solutions as you require. Key to my work ethic is an unwavering attention to detail- ensuring that no query slips through the cracks and that all messages are handled with precision. Moreover, I am well-versed in privacy standards and this is something I prioritize utmostly in my work. Having a reliable internet connection means that I can be available during the agreed-upon hours promptly. Overall, choosing me means opting for impeccable customer support services coupled with excellent data maintenance that's key to enhance customer experience based on the provided weekly summaries. Let's get started!
$8 USD em 40 dias
5,2
5,2

Hi, I can act as your **virtual assistant for Instagram and WhatsApp**, providing friendly, accurate, and on-brand customer support. With **6+ years of experience in chat-based support**, I’ll respond promptly, escalate when needed, and maintain clear logs so your FAQs and customer experience continuously improve.
$10 USD em 1 dia
4,8
4,8

⭐⭐⭐⭐⭐ Hello Valuable Client, Your requirement for fast, human-centric chat support is exactly where CnELIndia excels. We specialize in Instagram and WhatsApp customer care, ensuring every message is answered accurately, warmly, and in your brand’s voice—without delays or missed conversations. Raman Ladhani will personally lead onboarding to understand your products, tone, FAQs, and escalation rules. CnELIndia will then assign a trained virtual assistant who checks Instagram DMs and WhatsApp multiple times daily, responds with clarity, and guides customers to the right solutions. Messages needing your attention are clearly tagged and escalated in real time. We maintain clean Google Sheets logs of inquiries, resolutions, and recurring issues, enabling weekly summaries with insights to improve response quality and customer experience. Our team is fully equipped with secure internet access, WhatsApp Business, Instagram in-app messaging, and lightweight CRM workflows. We’re available for a kickoff call and trial shift and are committed to turning every message into a positive brand interaction.
$12 USD em 40 dias
5,3
5,3

As a Virtual Assistant who thrives on effective communication and supplying valuable information, I'm the ideal candidate to represent your brand on Instagram and WhatsApp. I have extensive experience managing customer queries, both in chat-based settings and with undeniable capability in data-entry skills, all of which will be critical for maintaining our FAQs and logging common issues faced by customers. My solution-oriented mindset, coupled with my commitment to delivering friendly, concise responses in the brand's voice, will undoubtedly provide effective support for your clientele. Drawing from years of experience in web research and SEO writing, I understand the importance of keeping information up-to-date and accurate. My expertise with tools such as Google Sheets and lightweight CRM systems ensures that conversations are managed smoothly and in a structured manner - easing any transition needed between platforms to ensure efficient support across varied modes of communication. In line with your vision for a reliable, focused assistant who values privacy, I offer a demonstrable commitment to these values. Whether it's ensuring data privacy or maintaining consistent availability during agreed hours for quick responses on both platforms, rest assured that I'll prioritize these aspects.
$8 USD em 168 dias
4,3
4,3

Hi, I can step in as a friendly, detail-oriented Virtual Assistant and become the day-to-day voice of your brand on Instagram and WhatsApp. What I’ll handle • Respond promptly to Instagram DMs with clear, on-brand support • Manage WhatsApp inquiries and guide customers to the right products or info • Tag and escalate conversations that need your direct input • Maintain fast response times during agreed working hours • Log FAQs, issues, and resolutions in Google Sheets for continuous improvement Why me • Proven experience with Instagram and WhatsApp customer support • Clear, warm written English that adapts to brand tone • Highly organized, privacy-focused, and reliable • Comfortable using WhatsApp Business, IG messaging, Sheets, and light CRM tools — Mahmood Ahmad
$8 USD em 40 dias
4,5
4,5

As a seasoned virtual assistant, my skillset complement your project requirements perfectly. I have had extensive experience handling chat-based customer care, notably on WhatsApp, Instagram, and other platforms. Being IT-savvy, I am proficient in using the tools mentioned in your description such as Google Sheets for maintaining conversation logs and any lightweight CRM or tag system you already prefer. Additionally, my excellent command of MS Office will ensure concise documentation and timely delivery of weekly summaries. Moreover, I understand the value of a brand's tone in engaging with customers on social media. My literary background has honed my written English skills to maintain clear, friendly communication that reflects your brand identity. In addition to this, I have the ability to multitask and strike a quick turnaround without compromising on quality. In hiring me, you'll not only get someone with the technical skills needed but also a person who is diligent in maintaining data privacy and committed to delivering an impeccable service in a timely manner. I look forward to translating messages into happy customers for your brand! Let's start with a quick kickoff call and see how we can build an efficient customer-centric system together.
$12 USD em 40 dias
4,6
4,6

Warm greetings, I’d love to support your brand as the voice behind your Instagram and WhatsApp messages. I have 4+ years of hands-on experience in chat-based customer support, responding quickly and accurately while keeping the tone friendly and on-brand. I’m very comfortable handling Instagram DMs and WhatsApp inquiries, guiding customers to the right products, and escalating messages when needed so nothing gets missed. I also have strong experience logging conversations and common questions in Google Sheets to help improve FAQs and overall customer experience. I’m detail-oriented, reliable, and used to checking messages multiple times a day to keep response times low. I have a stable internet connection, respect data privacy, and I’m happy to join a kickoff call or complete a short trial shift. If you’re looking for someone who enjoys real conversations and turning messages into satisfied customers, I’d be glad to help. Best regards, Mahbub
$8 USD em 40 dias
3,9
3,9

As a 10-year veteran in the digital marketing realm, I’ve mastered the art of creating not only meaningful content but also engaging conversations. To me, your project is more than monitoring messages. It’s understanding your brand and its voice, it's relating with customers on a human level and ensuring they feel genuinely heard and delighted. With my arsenal of AI and automation skills, I can take your customer support to a whole new level. My abilities include building intelligent systems that attract, qualify, and convert leads, reducing costs, improving efficiency, and scaling growth without increasing headcount. Applying this expertise to Instagram Direct Messages and WhatsApp inquiries allows me to handle volume while maintaining an effective response time - a balance essential for keeping customers happy and preserving valuable data for future enhancements. Lastly, my proficiency in Google Sheets will aid in crafting meticulously structured conversation logs for easy reference. Alongside a weekly summary of volume and any recommendations for improving the customer experience full stop
$8 USD em 40 dias
3,5
3,5

Hello, I’d love to support your brand as the voice behind your Instagram and WhatsApp customer conversations. I’m a friendly, detail-oriented virtual assistant with experience handling chat-based customer support, and I genuinely enjoy turning everyday messages into positive customer experiences. I’m comfortable monitoring Instagram DMs and WhatsApp throughout the day, responding quickly with clear, on-brand answers, and escalating anything that needs your personal attention so nothing gets missed. I also keep clean, concise logs in Google Sheets to track common questions, issues, and solutions—helpful for refining FAQs and improving response flow over time. I write clear, warm English, respect data privacy, and have reliable internet. I’m available for a quick kickoff call and a short trial shift, and I’m ready to start immediately.
$12 USD em 40 dias
3,7
3,7

Drawing from my expansive range of skills, I humbly present myself as the perfect candidate for your Instagram and WhatsApp Support project. With proven experience and a genuine passion for providing exceptional customer support, I'm eager to extend my creative, detail-oriented VA services to your brand.
$8 USD em 40 dias
3,4
3,4

Hello Maty C., I am a skilled virtual assistant with expertise in data entry, customer support, and content writing, eager to support your Instagram and WhatsApp customer service needs. I understand the importance of providing fast and accurate responses to maintain a positive brand image. My experience in chat-based customer care aligns perfectly with your project requirements. I am committed to clear communication, reliable delivery, and maintaining detailed logs for continuous improvement. I am well-versed in using Instagram in-app messaging, WhatsApp Business, and Google Sheets for efficient support. I am excited about the opportunity to become the voice of your brand and deliver exceptional customer service. I am available for a quick kickoff call and a trial shift to showcase my capabilities. Looking forward to discussing how I can contribute to your project further. Best regards,
$12 USD em 40 dias
3,6
3,6

Hello there, I am excited to help you with the task, I have experience with this. Efficiently hire me ? Talk to you soon, to discuss further more! . Your next Virtual Assistant, Peachy ?
$12 USD em 40 dias
2,6
2,6

As a highly reliable and detail-oriented Virtual Assistant, I have extensive experience in customer care, which makes me an excellent fit for the role you need to fill. Having previously worked on Instagram and WhatsApp for brand support, I am well-versed in maintaining quick response times without compromising quality or brand voice. Over time, I have also honed my skills in data organization using Google Sheets, managing a lightweight CRM system, and creating detailed documentation of customer inquiries-something that will be beneficial in keeping conversations concise, yet impactful. I presume that since you mentioned being available for a short trial shift before this project starts. It will be to ensure if my skills align with your needs. Rest assured, my commitment to excellence and adaptability is unwavering. Whether it's logging common questions or identifying areas of improvement to deliver better customer experiences, I'm meticulous in observing patterns and collaborating with my clients to refine FAQs and enhance overall strategy. Lastly, your customers are at the forefront of your business- their happiness should always be a top priority. With regular weekly summaries focusing on volume, common issues, and recommendations for improving customer experience; I aim to provide you with the necessary insights required for decision making. Let's turn your direct messaging platforms into positive experiences by ensuring customers' concerns are addressed promptly.
$12 USD em 40 dias
2,3
2,3

Hello, I’d love to support you as the voice of your brand on Instagram and WhatsApp. I have solid experience handling chat-based customer support, where fast response times, accuracy, and a friendly tone are essential. I’m comfortable managing Instagram DMs and WhatsApp inquiries throughout the day, guiding customers to the right products or information, and escalating messages that need your direct attention so nothing is missed. I pay close attention to brand tone and can easily adapt my writing style to match your voice. I’m reliable, detail-oriented, and used to logging conversations, common questions, and solutions in Google Sheets to help improve FAQs and overall customer experience. Data privacy and confidentiality are very important to me, and I work from a stable internet connection in a quiet environment. I’m available for a quick kickoff call and happy to complete a short trial shift. I’m looking for a long-term collaboration where I can help turn everyday messages into happy, loyal customers. Looking forward to connecting, Sayed
$8 USD em 40 dias
2,1
2,1

Hello, I am a detail-oriented Virtual Assistant with proven experience providing chat-based customer support on Instagram and WhatsApp. I specialize in responding quickly, clearly, and in a friendly tone that mirrors a brand’s personality. I’m highly organized and can tag or escalate messages as needed, keeping logs of common questions and solutions to refine FAQs. With a reliable internet connection and commitment to data privacy, I’m available for a kickoff call and trial shift. I would love to help turn your messages into happy customers and ensure consistent, high-quality support across both platforms.
$12 USD em 40 dias
1,4
1,4

Río Segundo, Argentina
Método de pagamento verificado
Membro desde jan. 23, 2026
$8-15 USD / hora
$8-15 USD / hora
$10-30 USD
$10-35 USD / hora
$250-750 AUD
$2-8 USD / hora
$20-30 USD
$250-750 USD
$2-8 USD / hora
₹750-1250 INR / hora
$250-750 USD
$10-30 USD
$250-750 USD
$50000-100000 USD
$2-8 USD / hora
$20-30 USD
₹100-400 INR / hora
$250-750 USD
₹600-1500 INR
$10-30 CAD
$30-250 USD
€250-750 EUR