Multichannel Customer Service Agent Needed

@TaiPurity

Hello Dear Client, With vast experience in zendesk ticketing system and live chat support i am able to handle multiple channel communication. I am keen to detail, i can clear chat and email and ensure Responses are under 3min and ensure all evening calls are answered professionally. I will also ensure that CSAT score is maintained at 90% and higher. You are guaranteed quality responses, reliability and customer satisfaction. Kindly send me a message for further discussion. I am available 10am to 8pm and ready to start immediately. Regards, Tai

@pvsysgroupinc

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@victorb8

Hi, hope you are doing well. I see you are looking for a reliable and proactive assistant to support your sales team, client communication, administration, social media, and AI marketing research. I have experience in telesales, customer engagement, lead generation, administration, and social media support. I’m confident on the phone, highly organized, proactive, and comfortable managing multiple responsibilities while keeping clients and tasks properly followed up. I’m also comfortable researching and testing AI marketing tools, learning new platforms quickly, and identifying practical solutions that can improve sales and marketing efficiency. I have worked on similar projects and can share my past experience. Kindly dm you share terms i satrt right away. Best, Victor

@rachelegbe2

Hello, I’d be happy to support your e-commerce store with customer calls, live chat, and email tickets. I have experience in customer support, email management, ticket handling, CRM organization, and appointment/customer communication, and I’m comfortable managing multiple channels while keeping responses accurate, friendly, and professional. I can assist with: - Order-status and delivery inquiries - Basic product questions - Returns and related customer requests - Live chat and email ticket management - Phone support and call documentation - Accurate ticket tagging, categorization, and notes - Escalating issues that require further attention - Maintaining fast response times without sacrificing quality I’m familiar with customer-support platforms such as Freshdesk, Zendesk, and Intercom, and I’m comfortable learning Willdesk or adapting to your existing ticketing workflow. I can also work with Shopify’s order dashboard for efficient order lookups. I have a quiet workspace, reliable internet, and can maintain a professional customer-service environment while handling multiple conversations. I’d be glad to learn your knowledge base and processes and become a reliable part of your customer-support workflow. Best regards, Rachel

@christinec9

With an extensive background in providing effective and reliable customer service, I am confident that I am the perfect fit for your multichannel customer service role. Having worked with multiple cloud-based phone systems and management tools such as Zendesk and Shopify, I have developed the necessary skills to ensure efficient handling of phone calls, live-chat sessions, and email tickets. One of my key strengths is my ability to manage multiple channels without losing composure or sacrificing quality. I am highly familiar with data entry and using ticketing software to ensure accurate information processing as well as maintaining prompt response times. Additionally, my experience in eCommerce and customer support has given me a strong knowledge base to provide assistance not only on simple order-status queries but also on basic product information and returns. Let's connect further and discuss how we can maximize your ecommerce store's customer satisfaction!

@naveedali0188

Hi, I can manage your Shopify customer support across phone, live chat, and email using Zendesk. I’m experienced with Shopify order tracking, returns/refunds, product queries, ticket tagging, SLA management, and customer-focused communication. I can maintain fast chat/email response times while keeping tickets accurately documented. I also have experience with Intercom, Tidio, and AI-assisted support automation, which can help improve CSAT and reduce repetitive tickets.

@issa999

Hi, nice to meet you I am ready to handle your daily customer support (10 AM – 8 PM) across phone, live chat, and email. I have hands-on experience with Zendesk, Shopify order tracking, and Cloud PBX systems. Why I’m a great fit: • Met Metrics: Proven ability to keep chat response times under 2 minutes, emails under 1 hour, CSAT at 90%+, and reopens under 2%. • Multi-Channel Support: Skilled at order lookups, basic product info, and initiating returns smoothly. • Daily Deliverables: I always clear queues before shift end and log detailed call notes. • Workspace Ready: I have a quiet home office, noise-canceling headset, and fast internet. I can review your knowledge base and start right away. Looking forward to connecting! See you soon.

@MariyamNasir12

Evening shift coverage for phone, chat, and email is fine — I'll use Zendesk and your PBX to log calls and add clear order notes. I'm comfortable pulling order status from Shopify, handling simple returns, and keeping chat replies under two minutes and emails answered within an hour. I keep tickets tagged and categorized and will summarize weekly metrics you can review. I have a quiet workspace, a good headset, and steady multi-channel experience so customers stay calm and issues get resolved.

@simonmorsh02

Hi, I am writing to express my strong interest in joining your team as a Customer Service Agent across phone, live chat, and email channels. With over 25 years of global experience in retail operations, customer service, and e-commerce management, I am fully equipped to handle high ticket volumes, deliver rapid resolution times, and consistently drive high CSAT scores. **Why I am a strong fit for your team:** * **Proven Multi-Brand Leadership:** Over two decades managing retail and support workflows for major global brands, including Nike authorized retailers, 7-Eleven (U.S.), and e-commerce operations. * **Certified CS Expertise:** Holder of a formal Diploma in Customer Service (2025), leveraging structured best practices in conflict resolution, de-escalation, and ticket management across voice, chat, and email. * **U.S. Education & Communication:** Educated at Valencia College (Orlando, FL), ensuring clear, empathetic communication aligned with Western consumer expectations. Backed by 4 U.S. recommendations. * **E-Commerce & Digital Tech:** Proficient in Shopify/WooCommerce, CRMs, and ticketing tools for fast order tracking and returns handling. I have a quiet, dedicated home workspace with high-speed internet and a professional headset ready for cloud PBX integration. I look forward to discussing how I can hit the ground running. Best regards, **MOLLAH MORSHED**

@anshulp10

What is the expected number of calls, chats and emails per shift, and what are the exact working hours you need covered between 10 AM and 8 PM? That will help me understand the level of dedicated coverage required. I have experience working with Shopify stores and handling the customer-facing side of ecommerce, including order status, shipping issues, returns, refunds and customer queries. I am comfortable working with Shopify order management as well as ticketing systems such as Zendesk or Gorgias. I can handle phone, live chat and email together, while keeping the response times you mentioned. I would also make sure every interaction is properly documented and tagged, so if an issue needs to be escalated, you have the complete context rather than having to ask the customer again. I am comfortable with ongoing support work, clear English communication and working within defined SLAs. I also have a quiet workspace and can provide reliable coverage for the required shift. If you share the current Shopify store and support setup, I can understand the workflow and we can discuss onboarding and the expected daily coverage. Thanks, Anshul

@NEESRI87

Hello, I am interested in your Customer Support Agent position. I have over 10 years of experience in customer service, team supervision, client coordination, and data entry. I am comfortable handling phone calls, live chat, and email support while maintaining accurate records. I can respond to order-status questions, provide basic product information, handle routine customer issues, and follow the required process for returns and escalations. I have good English communication skills, strong typing and data-entry accuracy, and experience working with computer-based systems. I can manage multiple customer conversations while remaining polite, patient, and professional. I have a quiet workspace, reliable internet, and can work during the required 10 AM–8 PM support window. I am also comfortable learning Zendesk, Shopify, or your internal systems quickly. I am available to start immediately and would be happy to complete your onboarding/trial process. Thank you for considering my application.

@rakhshanz3

As an experienced technology leader with a strong foundation in AI and a proven track record of building advanced digital products, I am confident that I have the skills needed to excel in this Multichannel Customer Service Agent role. I have successfully developed AI-powered voice and chat agents for customer support, similar to your requirements, and can guarantee efficient handling of the services we will be delivering together. My expertise in Natural Language Processing will be an added advantage as it aids in providing informative and coherent responses - something I value deeply in customer service. During my time as CTO of an AI start-up, I also designed full-stack SaaS applications with Shopiy's backend. Thus, my familiarity with Shopify's order dashboard will enable me to address order-status queries speedily. My proficiency in using tools like Zendesk, along with my capacity to juggle multiple channels effectively without compromising quality or response times, further make me an excellent fit for your project.

@Rajatt1099

Hi there, What I see here is a multi-channel customer support role where consistency matters as much as response speed. The goal should be keeping phone, chat, and email interactions connected to the same customer/order context so nothing gets missed between channels. I have a team experienced in e-commerce customer support, Shopify, Zendesk-style ticketing systems, and order-management workflows. We can handle: * Phone support through your cloud PBX * Live chat with the requested under-2-minute response target * Email support within the one-hour response window * Shopify order status and fulfillment checks * Basic product and order information * Return initiation and appropriate ticket escalation * Accurate ticket notes, tagging, and categorization * Evening-shift queue management and follow-ups * Consistent customer communication in clear English * Weekly reporting around CSAT, reopened tickets, and outstanding issues We’d follow your knowledge base and escalation rules rather than improvising answers, while keeping every interaction properly documented in the ticketing system. The long-term nature of the role also works well for a structured support workflow. We can maintain a consistent team schedule and coverage rather than treating each shift as an isolated task. One question: approximately how many calls, chats, and emails do you typically receive during the 10 AM–8 PM window, and are there existing SOPs/response templates we should follow? Best, Rajat Trivedi