Multilingual Phone Support Agents

$8-15 USD / hour

Closed

Posted 22 days ago

$8-15 USD / hour

Our Europe- and Asia-based customers ring in every day with product questions, order issues, and general service needs. They expect the warmth and clarity that only a native-level voice can deliver, so I need support agents who can answer calls fluently in the languages listed below and resolve the matter on the spot while keeping concise English notes for our global team. Essential language coverage • Spanish, Portuguese, French for our European lines • Japanese and Mandarin for our Asian lines If you handle all of them that’s perfect; if you specialise in one region, say so and I will route calls accordingly. Italian or Korean is welcome but not mandatory. What you will actually do – Pick up inbound calls (or return scheduled calls) in the customer’s language. – Listen, troubleshoot, and walk the caller through a solution or next step. – Record a short English summary in our CRM so the wider team can follow up if needed. – Maintain a professional, culturally aware tone that reflects our brand. A quiet workspace, a dependable phone/VoIP setup, and previous customer support experience are must-haves. Let me know which language(s) you cover, your typical availability in local time, and a quick example of a tricky call you’ve handled successfully.

Customer Service

Portuguese Translator

Project ID: 40338941

About the project

4 proposals

Remote project

Active 15 days ago

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4 freelancers are bidding on average $12 USD/hour for this job

@armeniavalencia

Idioma Español 3 a 4 horas en las mañanas Llamada con éxito ponerme en el lugar del cliente y buscar opciones de sus necesidades queden resueltas

$12 USD in 20 days

5.0

(1 review)

1.1

@josho46

I am bilingual in Japanese and English. Please let me know how I can assist you. Having spent significant time in Japan, I have developed a strong cultural understanding and fluent command of Japanese which makes me a great fit for your project. As a seasoned translator, I have consistently demonstrated my ability to communicate complex issues to a diverse range of people in a clear and concise manner - perfect for aiding your Asia-based customers. Additionally, my guest-focused mindset ensures that customer satisfaction is always kept at the forefront of my work. I understand the value of every customer interaction and the importance of resolving issues promptly. My calm demeanor under pressure makes it easier for me to resolve issues on-the-spot, sparing customers from unnecessary stress. Furthermore, having worked with various customer relationship management (CRM) systems in the past, I am confident that I can accurately record and synthesize important information regarding customer calls to keep your global team aligned. Regarding availability, I am flexible and can adjust my schedule based on your needs. It would be a pleasure to detail my past experiences handling

$12 USD in 40 days

0.0

(0 reviews)

0.0

@AndyTse01

I am a native mandarin speaker with extensive experience in global digital content creation and cross-cultural communication. I am confident in my ability to provide the "warmth and clarity" your Asian market customers expect. In addition to my fluency in Mandarin and ability to write and speak in both Chinese and English, I also have a background in customer support that makes me an ideal candidate for this role. My experience running a successful YouTube channel and managing multiple social media accounts has honed my skills in clear and concise communication, troubleshooting, and staying on top of things - all qualities that would be valuable for this job.

$12 USD in 60 days