Order Fulfilment & Customer Service Associate

£10-15 GBP / hora

Fechado

Publicado há aproximadamente 2 meses

£10-15 GBP / hora

We are a fast-growing Whatnot live streaming channel with 100,000 followers specialising in football card breaks, and we’re looking for a reliable, detail-oriented Fulfilment & Customer Service Associate to join our team. This is a hands-on role combining ecommerce fulfilment, packing, and customer service. You will play a key part in ensuring customer orders are packed accurately, dispatched on time, and that customer queries are handled professionally. Key Responsibilities Sorting & Order Accuracy Organise football cards into predefined categories (teams, players, buyers, etc.) Accurately identify customer “hits” from live breaks Match cards and items correctly to each buyer’s order Packing & Fulfilment Pick and pack customer orders with care and attention to detail Ensure all items are securely packaged to prevent damage during transit Prepare orders for dispatch, including labelling and organising shipments Maintain a clean, organised packing workspace Shipping & Tracking Print and apply shipping labels using order management software Follow an organised workflow to minimise errors Monitor packing materials and flag when supplies need restocking Customer Service & Communication Respond to customer queries regarding orders and deliveries Liaise with the live streaming team to resolve order discrepancies Report damaged or missing items promptly Support the wider customer service function as needed Requirements Previous experience in customer service and packing/fulfilment is preferred Strong attention to detail and organisational skills Ability to work independently and meet deadlines Comfortable working in a fast-paced, time-sensitive environment Basic computer skills (order systems, label printing) An interest of football is desirable but not required What We’re Looking For This role is ideal for someone who: Takes pride in accuracy and organisation Enjoys working behind the scenes to support a live sales operation Is reliable, proactive, and a strong team player Thrives in a small, close-knit team environment

Customer Service

Packing & Shipping

ID do Projeto: 40159166

Sobre o projeto

1 proposta

Ativo há 19 dias

Localização: London, United Kingdom

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1 freelancers estão ofertando em média £12 GBP/hora for esse trabalho

@mustafaa81

I have read your project about the Fulfillment & Customer Service Associate role for your Whatnot live streaming channel, and I’m very interested in supporting your fast-paced operation with accuracy, reliability, and care. I am based in London and can start immediately. I have experience in handling orders, packing, labelling, and customer communication in time-sensitive environments, and I understand how critical order accuracy is in live-break operations where every item must be matched correctly to the right buyer. My Proposed Methodology 1- Sort and verify all cards carefully by buyer, team, and category after each break. 2- Double-check each order before packing to ensure 100% accuracy. 3- Pack items securely and prepare shipments in an organised workflow. 4- Print, label, and track orders using your order management system. 5- Respond clearly to customer queries and flag any discrepancies immediately. I take pride in organisation, accuracy, and reliability, and I work well in small, close-knit teams. Regards, Mustafa Amjad Project Consultant | Based in London

£12 GBP em 40 dias