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I run a fast-growing health and wellness store that serves customers in Pakistan, the Philippines, India, and Bangladesh. With order volumes rising, I need a part-time specialist who can keep every customer interaction smooth, friendly, and accurate. Here’s what the role looks like in practice. You’ll monitor our email inbox and live-chat widget throughout your shift, plus handle incoming questions on WhatsApp and Facebook Messenger. Most conversations centre on product recommendations, order status, payment or shipping clarifications, and basic technical issues such as checkout glitches or account access. When something needs deeper troubleshooting, you’ll gather the right details and route it to me or the tech team so the customer still feels taken care of. Inside the store’s dashboard you’ll also confirm online sales orders, update tracking numbers, and issue refunds or replacements when policy allows. Clear notes in our CRM after every touchpoint are essential; they let the next person pick up the thread without making the customer repeat themselves. Because our niche is health and wellness, a patient tone and respect for privacy are non-negotiable. Fluency in written English is required, and any regional language skills for our four target countries are a welcome bonus. Deliverables I expect each week: • 100 % of customer inquiries acknowledged within one business hour during your shift • All open tickets fully resolved or properly escalated by end of day • Accurate order updates reflected in the system before you log off If you have experience juggling email, live chat, WhatsApp and Messenger while processing e-commerce orders, I’d love to hear how you can help keep our customers happy.
Project ID: 40510209
61 proposals
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Active 7 hours ago
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61 freelancers are bidding on average $23 USD for this job

Hi, I am an experienced Customer Support and E-commerce Operations Specialist and can help you with managing your health and wellness store’s customer interactions, including handling email inbox, live chat, WhatsApp, and Facebook Messenger inquiries, providing accurate product recommendations and order support, resolving payment, shipping, and checkout-related issues, updating order tracking information, processing refunds or replacements where applicable, and maintaining clear CRM documentation to ensure smooth handovers and consistent customer experience across all channels. You can also view my Freelancer profile by clicking on my profile picture, where you’ll find examples of my previous work and relevant projects. Please send me a message so we can discuss the project in detail, finalize the timeline and deliverables, and get started right away. Best regards,
$30 USD in 7 days
8.5
8.5

Experienced in customer support & e-commerce ops across email, chat, WhatsApp & Messenger. I can ensure fast replies, accurate order updates, CRM logging, and smooth escalations with a patient, professional tone. What is the budgeted monthly salary for this part-time role?
$20 USD in 7 days
6.3
6.3

Hello dear, I’m Md Toriqul Islam, an experienced customer support and operations professional with 10+ years of experience managing client communications, e-commerce orders, and CRM workflows. I understand you need a reliable part-time specialist to handle customer inquiries across email, live chat, WhatsApp, and Facebook Messenger, while managing order updates, refunds, escalations, tracking information, and maintaining accurate CRM records for your health and wellness store. My skills in customer support, CRM management, order processing, live chat, email handling, and e-commerce operations ensure excellent service. Feel free to share your platforms, workflows, and support hours. I’m ready to start immediately and assist your customers professionally. Looking forward to hearing from you. Best regards, Md Toriqul Islam.
$30 USD in 2 days
6.0
6.0

Hello, Do you currently use a specific CRM for managing customer interactions? Are you looking to integrate any additional tools for streamlining your customer support process? Excited about boosting your customer experience! I focus on aligning customer interactions so they feel seamless and supported. Anticipating potential communication challenges, I’ll ensure each interaction is clear and customer-centric. Previous examples? Happy to share in chat. Let's chat soon to explore how we can elevate your customer service experience together. Feel free to reach out anytime!
$10 USD in 1 day
5.6
5.6

With my comprehensive expertise in website and app development, I possess the technical proficiencies necessary for the fluid management of your e-commerce needs. My competence with platforms such as Laravel, Shopify, and WordPress puts me in a prime position to handle functions such as confirming online sales orders, updating tracking numbers, and issuing refunds or replacements, ensuring that your back-end processes are streamlined and efficient. Apart from these technical skills, my experience working on digital projects across different countries has honed my ability to communicate effectively and sensitively in diverse contexts. Given our target regions include Pakistan, the Philippines, India, and Bangladesh, this skill enables me not only to acknowledge customer inquiries but also to provide accurate updates within the stipulated timeframe. Embarking on this collaboration means aligning yourself with a freelancer who values quality, client satisfaction and is committed to delivering tailored solutions to help grow your brand. I can assure you that with my unique blend of technical expertise, clear communication and a diligent work ethic, every customer interaction will be handled with aplomb – ensuring maximum satisfaction with your health and wellness products.
$10 USD in 1 day
5.4
5.4

I can do this project according your requirements. I'm ready to start right now. If you message me, we can do further discussion. Waiting for your message. Thanks!
$20 USD in 7 days
5.8
5.8

Dear Client, I’m an experienced Full-Stack Developer with 10+ years of experience supporting e-commerce businesses through customer service, technical troubleshooting, CRM management, and order processing workflows. I understand you need a reliable specialist to manage customer communications across email, live chat, WhatsApp, and Facebook Messenger while maintaining accurate order records and CRM notes. Having worked extensively with online platforms, payment systems, user accounts, and customer-facing applications, I can efficiently resolve inquiries, handle order updates, process refunds when appropriate, and escalate technical issues with complete documentation. Skills: Customer Support, CRM Management, E-commerce Operations, Order Processing, Technical Troubleshooting, Live Chat, Email Support, and Workflow Management. Feel free to share your processes and support tools. I’m ready to help deliver excellent customer experiences and maintain operational efficiency. Looking forward to hearing from you. Best regards, Md Ruhul Ajom
$35 USD in 2 days
5.6
5.6

Hi, I can support your health and wellness store as a part-time customer service specialist, keeping customer communication fast, accurate, and friendly across email, live chat, WhatsApp, and Facebook Messenger. I understand that your customers in Pakistan, the Philippines, India, and Bangladesh may need clear help with product guidance, order status, payments, shipping, checkout issues, refunds, and replacements. I will acknowledge every inquiry within one business hour during my shift, confirm and update orders inside the store dashboard, add tracking details, and process refunds or replacements according to your policy. For technical or complex cases, I will collect complete customer details and escalate them properly so no issue is left unresolved. I will also maintain clear CRM notes after every interaction, protect customer privacy, and use a calm, patient tone suitable for the health and wellness niche.
$30 USD in 2 days
4.7
4.7

Hello, I’m interested in supporting your growing health and wellness business. I have experience working with web platforms and online systems, and I’m comfortable handling customer communication through email, live chat, and messaging platforms while keeping accurate CRM notes and order updates. I understand the importance of responding quickly, maintaining a friendly and professional tone, and escalating technical issues with the right information so customers always feel supported. I’m detail-oriented, reliable, and able to learn internal processes quickly. I have strong written English communication skills and can start immediately. I’m available for part-time work and committed to providing consistent, organized support for your customers and team. Looking forward to discussing how I can help. Best regards, Albert C.
$10 USD in 30 days
4.0
4.0

Hello, I carefully reviewed "Part-Time Online Sales & Support" and fully understand the project requirements. With my experience in PHP, Website Design, MySQL, HTML, Email Handling, I can deliver exactly what you're looking for with attention to quality, performance, and detail. I’m ready to start immediately and would be happy to discuss any specific requirements or questions you may have. Looking forward to working with you. Best regards, Umer
$20 USD in 1 day
3.7
3.7

I see this role is for part-time online sales and customer support handling email, live chat, WhatsApp, Messenger, order processing, refunds, and CRM notes for a health and wellness store serving Pakistan, Philippines, India, and Bangladesh. While I have experience with customer communication and e-commerce order management, my primary expertise is in web development, automation, and technical project delivery, not dedicated customer support shifts. Out of respect for your time and to ensure you find the right fit for this fast-growing store, I will not be submitting a proposal. I wish you the best in finding a support specialist who can keep your customers happy. ricardo
$20 USD in 7 days
3.3
3.3

Are you looking for someone who can ensure your customer interactions are seamless and engaging? I can help with that! With extensive experience in managing customer support via email, live chat, WhatsApp, and Messenger, I know how to keep customers satisfied and informed. I understand the importance of timely responses and clear communication. I can manage inquiries quickly, ensuring all customers are acknowledged within an hour. For complex issues, I’ll gather necessary details and escalate them appropriately, keeping everything documented in your CRM. I’m fluent in written English and highly adaptable to your health and wellness niche. My dedication to maintaining privacy and a friendly tone means your customers will always feel valued.
$85 USD in 3 days
3.0
3.0

Hello, this role focuses on customer support, sales, and order processing rather than software development. I specialize in building web applications, APIs, and automation, not handling e‑commerce customer inquiries. For managing email, live chat, WhatsApp, Messenger, and order updates, you need a virtual assistant or customer support specialist. If you ever need help building or improving your store's backend or CRM system, I'd be glad to assist. Sara
$50 USD in 3 days
2.9
2.9

Hello! I can help you with customer support. As a seasoned professional with 10 years of experience in virtual assistance, customer support and store management, I believe my skill set aligns perfectly with your project requirements. I am available to start immediately. I've honed my abilities in customer service to ensure that each interaction is handled with patience, attentiveness, and respect for privacy - qualities that are especially crucial in your health and wellness niche. Communication has always been at the heart of my work; I'm fluent in written English, well-versed with popular regional languages of your targeted markets. In terms of my efficiency as a virtual assistant , alongside managing email, live chat and other communication channels, I've also handled intricate e-commerce order processes. Updating order information accurately, tracking numbers and even issuing refunds when necessary is nothing new to me. Moreover, I identify the importance of maintaining accurate records after each interaction as it helps both customers and the team pick up where they left off seamlessly. Let's begin this exciting partnership towards delivering nothing but the best!
$50 USD in 30 days
2.4
2.4

Dear Sir / Ma'am, I've read your requirement and I'm really interested. Handling customers across email, live chat, WhatsApp, and Messenger — keeping every chat smooth, friendly, and accurate — is exactly my strength. I can manage product queries, order status, payment and shipping questions, and basic tech issues like checkout or login glitches. Anything deeper, I'll gather the details and escalate properly, so the customer always feels cared for. I'm also comfortable confirming orders, updating tracking, and handling refunds/replacements in the dashboard, with clear CRM notes after each touchpoint. I can meet your targets: replies within one business hour, tickets resolved or escalated by end of day, and accurate order updates before logging off. I write and speak fluent English, plus Bengali and Hindi — handy for your India and Bangladesh customers. Patience and privacy are second nature to me. Could we have a quick chat? I'd love to help keep your customers happy. Best regards, Joydeep
$15 USD in 1 day
2.3
2.3

Dear Sir/Ma’am, If you are looking for someone who can work with minimal supervision and help manage your e-commerce store, you can entrust it to an experienced VA with years of hands-on experience and someone who treats the business as if it were his own. E-commerce management is my forte. I have 10 years of experience using platforms such as Magento, WooCommerce, X-Cart, and many more. If you hire me, I can help with: - Order processing - Customer support in multiple languages, mainly English and Tagalog, with AI assistance for other languages - Liaising between suppliers, customers, logistics partners, and warehouses - Adding products - Processing refunds, discounts, and replacements - Escalating issues to the right team when they require technical support - Other tasks based on your SOPs I am open to part-time or full-time work. I am confident that I can help your business, as I have worked with many clients, from small businesses to larger companies. Kind regards, Albert
$30 USD in 1 day
2.2
2.2

Hi There, I have around 3 years of experience in telesales and customer support, where I have handled customer interactions across calls, WhatsApp, and Facebook Messenger. I have also worked with a Dubai-based client, where I managed this same dutites customer queries through WhatsApp Marketplace and Facebook Messenger, assisted with order-related questions, and ensured smooth communication with customers. I am confident in handling email, live chat, and messaging platforms efficiently, while maintaining a friendly and professional tone I understand the importance of quick responses, clear communication, and customer satisfaction, especially in a health and wellness business. I believe I can manage your customer support operations effectively and provide a great experience to your customers. Looking forward to your response. Thanks Maryam
$50 USD in 30 days
2.8
2.8

Hi, I have direct experience juggling email, live chat, WhatsApp, Facebook Messenger, and an e-commerce dashboard simultaneously. I understand that a patient, privacy-respecting tone is everything in health and wellness. To make sure I hit your one-hour acknowledgment window and keep customers from repeating themselves: 1. For the four target countries (Pakistan, Philippines, India, Bangladesh), are there preferred payment or shipping clarifications I should memorise upfront (e.g., common local courier delays, cash-on-delivery variations)? 2. When I route deeper technical issues to you or the tech team, do you want a specific format for my gathered details (e.g., screenshot + device/browser + steps already tried)? 3. During my shift, if I see a recurring checkout glitch affecting multiple customers, should I proactively draft a templated response or just handle each case individually and flag it in my end-of-day note? These answers will help me deliver fast, friendly, and accurate support from day one. I can complete a paid trial week to prove consistency.
$20 USD in 1 day
0.7
0.7

Hello, Good afternoon . How are you? I hope this proposal finds you well. I'M A CERTIFIED & EXPERIENCED EXPERT This is to inform you that I have KEENLY gone through your project description, CLEARLY understood all the project requirements as instructed in your project proposal and this is to let you know that I will perfectly deliver as desired. Being in possession of all stated required skills, (PHP, HTML, MySQL, CRM, Website Design, Customer Service, Order Processing and Email Handling), as this is my field of professional specialization having completed all certifications and developed adequate experience in the respective field, I hereby humbly request you to consider my bid for professional, quality and affordable services that meet all your requirements. I always guarantee timely delivery and unlimited revisions where necessary hence you are assured of utmost satisfaction when working with me. Please send me a message so that we can discuss more and seal the project. WELCOME.
$30 USD in 1 day
0.0
0.0

Hello, Drawing upon my vast experience in building scalable digital platforms that improve efficiency, I am adept at optimizing and organizing workflows for maximum customer satisfaction. Having honed my client-facing skills over the years for different industries like home services and real estate, I understand the importance of a prompt, patient and friendly tone in communication for businesses like yours in the health and wellness niche. Being fluent in written English enables me to provide clear and concise information to the customers, addressing their issues diligently. My proficiency with online platforms - be it the handling of emails, live chats, or social media inquiries on WhatsApp and Messenger complements your requirements. Additionally my expertise in UX/UI design guarantees that I can navigate effectively within your store's backend system - accurately confirming sales orders, updating tracking numbers \& issuing refunds when necessary and making sure all pertinent details \textbfare logged into the CRM. In conclusion, I am not just a tech wiz but believe in building platforms that help businesses save time, automate tasks, improve customer experiences \& increase operational efficiency - fitting perfectly with what you're looking for. With my attentiveness to details, quick response time of less than an hour during shifts (as required by you), and 100% accuracy policy, I am confident I'll be a valuable addition to Thanks!
$50 USD in 6 days
0.0
0.0

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