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Remote Dispatcher — Day & Night Shifts National Fleet Network (NFN) is looking for reliable remote dispatchers to help coordinate roadside repair and towing services for commercial fleet customers across the United States. This is a phone-heavy operations role. You’ll communicate with drivers, fleet managers, mobile mechanics, and towing providers while helping keep service calls moving from initial request through completion. Responsibilities * Answer and make phone calls related to active service requests * Collect breakdown details, vehicle information, and location information * Contact available mechanics and towing providers * Dispatch the appropriate provider to the job * Monitor active jobs and follow up when needed * Keep customers updated on technician/provider status * Enter accurate notes and updates into our dispatch system * Escalate unusual or urgent situations appropriately * Help maintain fast response times and professional customer service Requirements * Excellent spoken English with clear, natural phone communication * Comfortable speaking with U.S.-based customers and service providers * Strong listening and comprehension skills * Reliable internet connection and quiet work environment * Ability to multitask and stay calm during busy periods * Strong attention to detail * Dependable and responsive while on shift * Comfortable learning new software and dispatch procedures Automotive, diesel, roadside assistance, towing, trucking, fleet management, call center, or dispatch experience is strongly preferred but not required. Schedule We are hiring for both: * Day shift * Night shift Please include your availability and time zone in your application. Pay $4–$6 USD per hour depending on experience, communication skills, and availability. This can become a long-term position for the right person. How to Apply Please include: 1. Your relevant dispatch, customer service, automotive, trucking, or call-center experience 2. Your normal working hours and time zone 3. Your expected hourly rate 4. Your internet connection reliability 5. A 60–90 second voice recording answering the following scenario: “A commercial truck driver calls and says their truck has broken down at a loading facility and will not start. Walk us through how you would handle the call, what information you would collect, and what you would tell the driver.” IMPORTANT — VOICE RECORDING REQUIRED If you contact us or submit a proposal without including the requested voice recording, you will NOT be considered for the position. Please do not send the recording later or ask whether it is required. It is a mandatory part of the initial application and is how we evaluate spoken English and phone communication skills. Generic proposals without the requested information will also not be considered. We are specifically looking for someone who communicates clearly, thinks quickly, stays calm under pressure, and can confidently manage conversations with customers and service providers.
Project ID: 40721962
20 proposals
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Active 2 days ago
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20 freelancers are bidding on average $5 USD/hour for this job

Hi, I'd like to apply for the Remote Dispatcher role. Relevant experience: I've handled customer communications for auto repair shops (appointment confirmations, scheduling, customer updates), so I'm already comfortable with the vocabulary and pace of automotive service work. Beyond that, I have a solid BPO background — inbound calling, follow-ups, and coordinating between multiple parties, which maps closely to what dispatching requires: collecting details accurately, contacting providers, and keeping customers updated until the job's done. I stay calm under pressure and am used to multitasking across live calls while logging accurate notes in a system — that combination is exactly the muscle memory this role needs. Availability: I am available for night shift timing, which will align well with EST to IST timing. Expected rate: $5 Internet: reliable/backup connection. I have been working since long and I have the setup. Let us connect. I am ready to start ASAP. I'll also record the requested 60–90 second voice sample answering the breakdown scenario, since I understand that's mandatory for consideration.
$5 USD in 40 days
5.5
5.5

Hi, I’m interested in the Remote Dispatcher position. I have experience in customer support, call-center communication, handling inquiries, follow-ups, and coordinating tasks while maintaining accuracy and professionalism. I’m comfortable handling U.S.-based calls, collecting the required information, contacting service providers, updating customers, and managing multiple active requests without losing attention to detail. • Availability: Flexible for day/night shifts • Time Zone: PKT (UTC+5) • Expected Rate: $4/hour • Internet: Reliable high-speed connection with backup available • Experience: Customer support, call center, back-office operations, follow-ups, and issue resolution I can also provide the required 60–90 second voice recording and am ready to start immediately.
$4 USD in 40 days
3.2
3.2

Hello dear client, I would love to bring my customer service, phone communication, and administrative experience to NFN as a Remote Dispatcher. I am comfortable handling calls, gathering accurate information, coordinating follow-ups, updating records, and communicating professionally with customers and service providers. I understand that dispatch requires quick thinking, attention to detail, and consistent follow-through. I can calmly collect vehicle and breakdown details, coordinate the appropriate provider, monitor active jobs, keep customers updated, and escalate urgent issues when necessary. I am organized, dependable, comfortable multitasking, and confident learning new dispatch systems and procedures. I can work either day or night shifts and am available for consistent long-term coverage. I am based in Kenya (EAT) and have flexibility to work at all time zones, have reliable internet and a quiet workspace and my requested rate is $5/hour due to the 5 years of experience in customer service. I understand the 60–90 second voice recording is mandatory and will provide it as requested with my application. Best regards, Ruth
$5 USD in 40 days
1.5
1.5

Roadside dispatch needs fast communication, accurate information, and consistent follow-up. I can handle breakdown calls, collect vehicle/location details, contact towing or repair providers, update customers, and keep each job properly documented in your dispatch system. I’m comfortable communicating with US customers and providers, handling multiple calls/tasks, and learning your workflow quickly. I’m also comfortable with the posted $4–6/hr range and can provide the required 60–90 second voice recording. My time zone is Pakistan Standard Time (UTC+5). Could you let me know whether you’re currently filling the day shift, night shift, or both? Warm Regards, Muhammad
$5 USD in 40 days
0.0
0.0

FLEET DISPATCH FAILS WHEN INTAKE MISSES CRITICAL TRIAGE DATA AND LEAVES STRANDED DRIVERS IN THE DARK. When a commercial driver calls stranded at a loading facility, phone control must be established immediately. The priority is confirming safety, then gathering critical operational details: exact facility bay/gate location, vehicle unit/trailer numbers, loaded vs. empty status, and starter diagnostics (whether the engine turns over or gives total silence). Dispatching the right vendor requires matching the specific issue—sending a mobile diesel tech with battery/starter diagnostic equipment rather than an unnecessary heavy-duty tow rig. Once dispatched, keeping the driver updated with precise ETA windows and logging clear timeline notes into the CRM prevents caller panic and maintains fleet productivity. Send me a direct message. Are you looking to fill the night shift or day shift position first for this onboarding cohort?
$5 USD in 40 days
0.0
0.0

Hello Sir, How about I create a demo of our dispatch coordination solution, no strings attached, to showcase its effectiveness before you make any commitment? I am ready to provide highly reliable remote dispatch services that excel in communication with drivers, fleet managers, and service providers, ensuring seamless operations and prompt responses to roadside assistance requests. Let's discuss how we can enhance your fleet support with a customized plan and I can present the demo at your convenience. Regards, Smith
$5 USD in 40 days
0.0
0.0

Remote Dispatcher — Day & Night Shifts Hi, I'd like to apply for the Remote Dispatcher position with National Fleet Network. 1. Relevant experience: I have direct hands-on experience in dispatching and logistics coordination, specifically in non-emergency medical transportation (NEMT), where I managed trip scheduling, coordinated with drivers, and handled real-time updates and issue resolution. I also have experience in medical billing and customer support, including phone-based and live chat support, which has strengthened my ability to communicate clearly, stay calm under pressure, and manage multiple moving parts during busy periods. 2. Working hours and time zone: I'm based in Pakistan Standard Time (PKT/UTC+5), and I'm flexible to align with either day or night shift US hours (EST, CST, or PST) — please let me know which shift you'd like me to cover and I'll confirm exact overlapping hours. 3. Expected hourly rate: $5/hour, though I'm open to adjusting based on shift and expectations. 4. Internet connection reliability: I have a stable, reliable internet connection and a quiet home work environment suitable for phone-based dispatch work. 5. Voice recording: Attached separately as required. I'm confident, detail-oriented, and comfortable learning new dispatch systems quickly. I'd welcome the opportunity to bring my dispatch and customer service background to your team, and I'm available to start right away.
$6 USD in 40 days
0.0
0.0

Hello, I am interested in the Remote Dispatcher position. I am reliable, organized, calm under pressure, and confident communicating with customers and service providers. I am available for remote shifts and ready to learn your dispatch system and procedures.
$3 USD in 40 days
0.0
0.0

Hello I'm Michael, I'm interested to be part of your team I have solid experience as customer support and can make a great impact to your organization. I understand that sending video is required. You may reach back to if you want to know more.
$5 USD in 20 days
0.0
0.0

I have experience in customer service and data management. I believe, i can work quite efficiently and smoothly in this project
$5 USD in 40 days
0.0
0.0

Hi there! I saw National Fleet Network is looking for a dependable dispatcher, and I’d love to help keep your drivers moving safely and on schedule.I have strong customer service and phone support experience, with clear, fluent English. I stay calm under pressure, handle high-volume calls smoothly, and pick up dispatch tools in no time. I have already working in different tools mostly in DAT for loads. I am avalible and able to start asap. Lets Jump over the call for 5 minutes to discuss who my services help your truckers. Thank you
$5 USD in 40 days
0.0
0.0

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