Retail Customer Service Advisor French/English Speaker (Romania - Timisoara)

I have a 3-6month full time requirement for a retail Customer Services Advisor servicing a premium retail customer. The successful candidate will require an aptitude for working to assist client user’s inquiries, request or orders through Live Chat and Social Media channels with excellent written communication. Key Responsibilities Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience • Delivering fast and efficient service assisting customers with their immediate needs • Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns. Skills required. • Sales skill and experience of Retail is an advantage • Good grasp and understanding of customer engagement • Excellent English & French verbal and written communication skills