Service Delivery Manager - India / United States
Pago na entrega
We (freelancer.com) have an exciting opportunity for an experienced "Service Delivery Manager" to join our team and be part of this amazing project during an amazing growth period
Employment Type - Freelancing Module ( *Initial duration is for 3 months, with a strong likelihood of extension*)
Project Budget - $400- $600 USD per month
- 5 days work week
- Remote Work
Service Delivery Manager
Roles and Responsibilities:
Allocating and managing daily assignment of work orders and field service resources
Coordinating the onboarding and training of field service resources
Outbound calls to customers to obtain further information and/or to identify customer satisfaction
Delivering a high level of customer service through day-to-day interaction with the field team
Ensuring performance metrics are met
Experience in a scheduling/dispatching or a similar role is a MUST
Experience in a fast-paced/high volume, customer-centric working environment essential
Experience with MS Office
High accuracy, and attention to detail
Ability to learn and follow process flows
Effective time management and organizational skills
Outstanding customer and team engagement capabilities to communicate across all levels
Should be available to work 5 days a week.
To express your interest and ensure your bid is considered, please begin with "FREELANCER.COM" Otherwise, your bid may be disregarded.
ID do Projeto: #37211471
Sobre o projeto
25 freelancers estão ofertando em média $528 nesse trabalho
FREELANCER.COM . I have over 30 years experience in doing just this - PC troubleshooting . have been doing this remotely since covid times. i keep odd and long hours and am trustworthy. message me for details.
Hi, I have read your description carefully. I have full experience with Service delivery management. And I can carry out your task on time high quality. please, contact me. from @Kayan
Interested for your project .I have similar experience .With working for more than 8 companies world wide having good experience in service delivery .