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I need a team of ten customer-service pros who can be physically present at our premises and spend their shifts managing the live-chat queue. The core mandate is simple: handle client questions and requests in real time, keep response times tight, and escalate anything you can’t solve to our in-house specialists. Your day will revolve around live chat, though being on site means you may occasionally step in for face-to-face or quick phone follow-ups when that proves faster for the customer. The conversations are mostly general inquiries—think order status, product information, minor troubleshooting—so a calm tone, fast typing speed, and clear written English are essential. Deliverable: ten agents fully briefed, logged in, and covering the agreed schedule. I’ll supply the chat platform credentials, knowledge-base access, and a short script; you bring the customer empathy and problem-solving mindset.
ID do Projeto: 40128348
10 propostas
Projeto remoto
Ativo há 24 dias
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10 freelancers estão ofertando em média $445 USD for esse trabalho

Greetings I can surely help you for On-Site Live Chat Customer Service I am in the IT industry since more than a decade and serve so many clients in building and rebuilding websites, software, and applications I have strong hands-on different cms like webflow, Wordpress, shopify, squarespace, wix and on different programming languages like PHP, Laravel, React, Node.js, HTML, CSS, And I did the migration from HTML to click funnels. I have made so many websites (E-commerce, WordPress, Classified admin, WooCommerce, etc.), bots, softwares, and Mobile applications (Android, IOS, and Huawei Play store) in my entire career. I have strong hands on both the front end and back end. Currently, I am part of the team who are dealing with miscellaneous tasks in dubizzle and Mzad Qatar including design and layouts and they both have more than 1 million users. I believe that you are looking for a web designer and for sure you will get your end desire result with plagiarism-free work and with better quality as I am assuring you this. Package deals can also be done for long-term collaboration as per the client's requirement. Kindly do come on chat so that we can discuss project details further more.
$250 USD em 2 dias
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⭐⭐⭐Hello , Let's make your project successfully ! ⭐⭐⭐ I understand you need an on-site team of ten reliable, fast-responding customer-service professionals who can fully own your live-chat operations and represent your brand with confidence. I can assemble, brief, and manage a dedicated team that works physically from your premises, stays logged into the chat system at all times, and keeps response times tight while handling high chat volumes calmly and professionally. The team will be trained on your knowledge base, scripts, escalation rules, and tone guidelines so questions around orders, products, and basic troubleshooting are resolved quickly without unnecessary handoffs. Because the agents are on site, they can seamlessly support walk-ups or quick phone follow-ups when that improves customer experience, while still keeping chat coverage uninterrupted. I focus on discipline, accountability, and clear reporting so you always know coverage status, escalations, and daily performance. Looking forward to work with you for your project. Thank you!
$500 USD em 7 dias
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Hi there, I’m very interested in this role and bring hands-on experience as a gaming support agent, where I supported high-volume live chat and email queues in fast-paced environments. I’m used to juggling multiple conversations at once while keeping responses clear, friendly, and accurate. I’ve consistently worked with performance KPIs such as CSAT, CPH (Contacts Per Hour), and AHT, and understand how to balance speed with quality to maintain strong customer satisfaction. I’m comfortable tagging, escalating, and closing tickets in helpdesk tools, and I take pride in keeping first-response times low during live shifts.
$500 USD em 30 dias
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**DO NOT PAY ME UNTIL I COMPLETE! :)** Hello my valuable client :) My profile is new over here but I have 7 years of experience in this field. I have completely understood about your project. Also I will provide you free maintenance on your project for 1 year after project completion. I can definitely complete this in your timeframe. Give me one chance to prove myself. Hit the chat button to get started. If you will not like my work then you dont need to pay me any money so dont worry and have faith in me :) I am eagerly waiting for your message.
$251 USD em 7 dias
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⭐⭐⭐⭐⭐ CnELIndia, led by Raman Ladhani, can assemble a dedicated on-site team of ten skilled customer-service professionals to manage your live-chat queue efficiently. We ensure each agent is fully trained on your scripts, knowledge base, and escalation protocols before deployment. Our approach emphasizes fast response times, clear written communication, and empathetic problem-solving, covering general inquiries, order updates, product information, and minor troubleshooting. We also prepare agents to seamlessly handle occasional face-to-face or phone interactions. To ensure smooth operations, we implement a structured onboarding, daily performance tracking, and real-time reporting to keep you informed. With this framework, CnELIndia guarantees reliable coverage, consistent quality, and an excellent customer experience aligned with your requirements.
$500 USD em 7 dias
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My approach is operational and results-oriented. I provide the customer empathy and problem-solving mindset ,structured through clear processes to meet your business goals. I am eager to discuss how I can seamlessly provide your team and ensure its success. I am available for a brief call at your convenience to explore this further and can be flexible in structuring our agreement. Thank you for your time and consideration.
$500 USD em 7 dias
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I am hard working Guy and free to fulfill the task that needs to be done. Feel free to contact me. I am good at being a good customer service advisor. Thank you
$500 USD em 7 dias
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Hi there! I provide reliable live chat customer support with a strong focus on customer satisfaction. As a Filipino based in Canada, I bring strong English communication skills, cultural awareness, and a professional work ethic. I’m comfortable handling multiple chats, documenting issues, and following company procedures.
$450 USD em 7 dias
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Hello, You’re looking for more than just agents—you need a reliable on-site live chat team that can handle real-time customer needs with speed, clarity, and professionalism. That’s exactly what we offer. We can provide 10 experienced customer-service professionals ready to work on-site, manage live-chat queues efficiently, and maintain fast response times throughout their shifts. Our agents are skilled in handling general inquiries such as order status, product details, and basic troubleshooting, always using a calm, friendly, and professional tone. Our team types fast, writes clear English, and knows when to resolve an issue independently versus escalating it to your in-house specialists. Being on-site, we’re also prepared to assist with brief face-to-face or phone follow-ups when that leads to quicker resolutions for customers. What you get: 10 fully briefed agents covering the agreed schedule Quick adaptation to your chat platform, scripts, and knowledge base Consistent coverage, accountability, and customer empathy A smoother chat experience that protects your response times and brand We don’t just manage chats—we help deliver a customer experience that keeps clients satisfied and confident in your service. I’d be happy to discuss next steps. Laniel Galang Managing Director | Hivecx
$500 USD em 7 dias
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As a Virtual Assistant who has worked in the customer support field for many years, I believe I would be an excellent fit for your project. My greatest asset is my ability to empathize with customers and understand their needs, especially in fast-paced settings such as live chats. This ensures that I remain calm, patient, and efficient when handling customer questions or concerns. Being based in the Philippines allows me to easily adhere to your on-site requirement. Moreover, my past experiences have stocked me with a toolset that perfectly aligns with this project. I possess exceptional typing skills and can translate clear thoughts into comprehensible written English efficiently – a trait necessary for prompt response times in live-chats. On occasions where the chat proves too time-consuming, I am more than capable of employing face-to-face or phone approaches for quicker resolutions. Lastly, when it comes to being reliable, organized, and eager to learn, clients who have worked with me can vouch for these qualities of mine. Bringing this disposition along with my extensive customer support skills to your team will assure you of a dedicated professional who will not only deliver on expectations but also add value at every opportunity. Conclusively, I look forward to the possibility of contributing meaningfully to your organization by transforming satisfied customers into loyal brand ambassadors.
$500 USD em 7 dias
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Quezon City, Philippines
Membro desde out. 17, 2025
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