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Saya sedang menyiapkan fitur live-chat di website kami dan membutuhkan serangkaian balasan yang ramah, konsisten, dan efektif untuk keperluan layanan pelanggan. Fokusnya hanya pada website (bukan aplikasi mobile atau media sosial) dan tujuannya murni mendukung pelanggan—menjawab pertanyaan umum, menenangkan keluhan, serta mengarahkan kasus kompleks ke agen manusia bila perlu. Ruang lingkup kerja: • Merancang skrip sapaan, penutup, dan transisi yang terdengar natural dalam Bahasa Indonesia. • Menyusun set jawaban siap pakai untuk pertanyaan populer seputar produk, pengiriman, pengembalian, dan kendala teknis ringan. • Membuat alur eskalasi singkat yang memudahkan agent manusia mengambil alih percakapan saat diperlukan. • Menyertakan panduan singkat cara mengintegrasikan skrip ini ke widget chat berbasis web (mis. Zendesk, [login to view URL], Intercom, atau sistem serupa) agar tim pengembang dapat langsung memasukkan teks ke dalam platform. Hasil akhir yang saya harapkan berupa: 1. Dokumen teks atau spreadsheet berisi semua skrip balasan siap pakai. 2. Diagram alur chat sederhana (bisa dalam format gambar atau slide) untuk memperjelas urutan respons. 3. Petunjuk integrasi singkat setebal 1-2 halaman. Jika Anda pernah menulis skrip chatbot atau SOP layanan pelanggan sebelumnya, silakan tunjukkan contoh relevan. Saya mengutamakan gaya bahasa yang sopan, singkat, dan mudah dipahami pelanggan Indonesia.
Project ID: 40394123
16 proposals
Remote project
Active 4 days ago
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16 freelancers are bidding on average $18 USD/hour for this job

As an experienced professional in the digital industry for over 8 years, my expertise stretches far beyond web and graphic design. My proficiency in using Adobe Creative Suite and knack for user-friendly interfaces is a perfect fit for your project. I have a deep understanding of WordPress and HTML, which will prove essential in creating the natural, consistent, and effective scripts you require. Not only do I build websites, but I undertake a comprehensive approach by understanding your business goals to suggest tailored solutions. Lastly, communication is the cornerstone of any chat-based system and providing friendly and consistent support is key to great customer service. My work principles revolve around prioritizing impeccable client satisfaction through timely delivery combined with open communication channels to enable smooth workflow throughout the entirety of the project. Let's bring your website's live-chat to life together!
$15 USD in 40 days
6.8
6.8

Hi there! My name is Bhajan and I have over 8 years of experience in web development and mobile solutions. I've worked extensively with WordPress, Shopify, Webflow, and other technologies which will come in handy for your project. I bring a creative flair to my development work which aligns perfectly with the task of crafting friendly, consistent, and effective chat responses for your website's live chat feature. Throughout my career, I've often been entrusted with tasks that require not only technical proficiency but also a good understanding of end-user needs. I believe this has shaped my skill of writing natural-sounding content that is easy to understand. Consequently, I can confidently say that my scripts will serve your purpose efficiently - answering common questions, providing product support as well as directing complex cases to human agents when needed. In terms of deliverables, I will provide you with a comprehensive document containing all ready-to-use scripts along with a simple flowchart illustrating response sequences. Additionally, to ensure ease of integration for your development team, I will furnish a concise 1-2 page guide on how to implement these scripts onto the web-based chat widget of your choice like Zendesk or Intercom. Hire me for this project and let's craft exceptional customer experiences together!
$15 USD in 10 days
4.9
4.9

Hello, I understand you're looking for a chatbot script for your website, focusing on natural-sounding responses in Bahasa Indonesia, particularly for greeting and closing messages. ✨ Why choose me? ✔ WordPress and HTML for seamless integration ✔ Customizable chatbot responses for common customer inquiries ✔ Clean code and full documentation delivered ✅ View my portfolio: https://www.freelancer.com/u/masroorahmed56 Let's collaborate on this hourly project, masroorahmed56
$20 USD in 1 day
0.0
0.0

Hi, tantangan utama di sini adalah menjaga konsistensi tone, kejelasan alur respon, dan kesiapan eskalasi tanpa membuat percakapan terasa kaku atau berulang. Saya berpengalaman menyusun skrip live-chat dan SOP customer support yang terstruktur, termasuk FAQ flows, tone guideline, dan handoff ke agent manusia. Saya akan menyusun paket lengkap: skrip sapaan/penutup/transisi yang natural, template jawaban untuk kasus umum (produk, pengiriman, retur, teknis), serta flow eskalasi yang jelas dan mudah diimplementasikan di widget seperti Zendesk atau Tawk.to. Selain itu, saya sertakan diagram alur chat + panduan integrasi singkat agar tim dev bisa langsung deploy tanpa kebingungan. Saya memahami kebutuhan bahasa yang sopan, ringkas, dan efektif untuk pelanggan Indonesia dan siap bantu menyempurnakan pengalaman support Anda.
$20 USD in 40 days
0.0
0.0

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