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Our Utah-based home-service company needs a warm, bilingual voice to answer all incoming calls from both English- and Spanish-speaking customers. The bulk of each conversation centers on service scheduling and bookings, so you’ll spend most of your shift walking callers through available dates, entering jobs into our cloud booking system, and confirming addresses inside our CRM. Clear, upbeat communication on the first ring is critical to maintaining our local reputation. You’ll work remotely, logging in through our VoIP softphone; a stable internet connection and a quiet workspace are therefore must-haves. I supply call scripts, service menus, and step-by-step scheduling guides—you supply the professionalism and fluency to make every customer feel at ease. When you apply, include brief examples of past phone-based customer service work that highlight your bilingual skills and any experience with appointment setting. I’ll review those call center snapshots first before moving to a quick Zoom interview. Let’s give Utah homeowners an excellent first impression—every single call.
ID do Projeto: 40174401
11 propostas
Projeto remoto
Ativo há 3 dias
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11 freelancers estão ofertando em média $6 USD/hora for esse trabalho

Hello there, I understand that you are in need of a bilingual phone support agent to assist with answering calls from English- and Spanish-speaking customers for your home-service company in Utah. With my expertise in customer support, I am well-equipped to handle the task of scheduling services, entering job details, and confirming addresses promptly and efficiently. I am committed to providing clear and upbeat communication to ensure a positive customer experience from the first ring. Having worked in phone-based customer service roles in the past, I am confident in my ability to handle this responsibility effectively. I am fluent in both English and Spanish, and I am dedicated to making each customer feel at ease during our interactions. I look forward to the opportunity to contribute to your team and provide excellent service to Utah homeowners. Thank you for considering my application. Best regards,
$5 USD em 40 dias
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Hello, my name is Justin Mofomme, and I am a motivated beginner Data Entry freelancer with a soiled experience in Microsoft Excel and a Fast, accurate typing speed, who is eager to help clients with accurate, well organized, and timely data work I am a young person who enjoys spending time reading books, crocheting clothes for the unfortunate, and researching basic things about the world to increase my knowledge and keep myself busy during my spare time. These hobbies have helped me become patient, detail-oriented, and curious –qualities –skills that are very important in data entry work. Although I am at the start of my freelancing journey, I am not new to working with data. I am confident in handling spreadsheets, entering data accurately, and following instructions carefully. I double-check all my work to ensure high accuracy and Zero errors. My goal is to build a strong reputation on freelancer by delivering honest, high-quality work and meeting every deadline. I am highly detail-oriented, patient, and committed to following instructions carefully. I may be new, but I make up for it with dedication, honesty, and a strong work ethic.
$5 USD em 40 dias
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Hi there! Do you need someone who can also handle occasional follow-ups or reschedule requests beyond the initial booking on your CRM? Regardless, this is definitely something that I feel confident delivering on, given my past experience. I would love to discuss your project further! Looking forward hearing from you. Kind Regards, Corné
$2 USD em 14 dias
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Dear Hiring Manager, My name is Mario Ramirez, and I bring three years of experience working with AmbetterHealth as a MET Agent (Member Escalation Team). In this role, I supported CSR Level 1 representatives by resolving complex member issues, including scheduling appointments accurately and processing documents related to health conditions or treatments. I performed these tasks fluently in both English and Spanish, ensuring clear communication and effective problem resolution. I understand how challenging it can be for members to navigate the healthcare system, especially when they feel frustrated or uncertain. My ability to remain patient, empathetic, and solution-oriented allowed me to provide exceptional support and build trust with members. I am confident that these skills will enable me to contribute positively to your team, and I would be delighted to assist your organization in delivering outstanding service.
$5 USD em 40 dias
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Hi I am having experience in extended customer Support Specialist with inbound customer Support experience.
$5 USD em 40 dias
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Hello, I’m a bilingual customer service professional with experience supporting customers and handling multiple tasks in fast-paced environments. I’ve worked with international companies assisting clients, resolving billing and support issues, and managing sensitive information with care. I’m comfortable multitasking, staying organized under pressure, and ensuring each customer feels heard and supported. I also have experience preparing reports, coordinating operations, and collaborating with teams to maintain a smooth workflow. I’m reliable, proactive, and genuinely enjoy providing helpful and efficient customer support. I’d be happy to contribute my skills to your team. Best regards, Paola
$6 USD em 40 dias
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Am making this bid as i can explain myself cause in the last task i was doing i capable of forming a team that made the work easy and flexible cause challenges like error wasn't available and also i was open on learning new technology and tools that made the work much easy plus it would be delivered right on time
$10 USD em 40 dias
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Subject: Bilingual Call Specialist – Scheduling & Customer Support Hello, I’m fluent in English and Spanish and experienced in handling high-volume inbound calls with warmth and professionalism. I’ve scheduled appointments, confirmed addresses, and entered jobs into CRMs while keeping customers at ease and ensuring zero errors. I’m comfortable with VoIP systems, call scripts, and providing a smooth first impression for every caller. I’d love to bring this same efficiency and friendliness to your Utah homeowners. Best regards, Tambe Stephen
$5 USD em 40 dias
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With over four years of experience in customer support within international live casino environments, I have honed my skills in providing top-notch service and maintaining a positive customer experience throughout each interaction. In addition, my fluency in English, Spanish, Portuguese, and French allows me to cater to it not only your specific Utah-based home-service company but also offer multilingual support for wider reach and inclusion. My time with industry-leading companies such as Evolution Gaming and Raw Casino has refined my knowledge of CRM systems and SOP development, skills that will prove invaluable for your position. I have handled sensitive tasks with professionalism and discretion which aligns perfectly with the nature of your phone support role. Most importantly, my commitment to delivering excellent customer support aligns precisely with your aim of giving "Utah homeowners an excellent first impression—every single call." Hiring me would not only provide you with a reliable phone-support agent but also a long-term partner committed to your business growth through exceptional operations and enhanced customer experience.
$8 USD em 44 dias
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Hello, I’d love to support your Utah-based home-service company as a bilingual point of contact for your customers. I’m fully fluent in English and Spanish, with a warm, calm phone presence and a strong focus on clear scheduling, confirmation, and customer reassurance from the very first ring. I’m comfortable handling service bookings end to end—walking callers through available dates, accurately entering jobs into cloud-based booking systems, and confirming addresses and details inside CRMs. I understand how important upbeat, professional communication is for maintaining a strong local reputation, especially in home services where trust matters. Regarding my appointment-setting and phone-based customer service experience: I worked in a call center on the front line of customer service, where appointment scheduling and problem resolution were core responsibilities. I consistently achieved top performance metrics on the floor, maintaining accuracy, professionalism, and empathy even during high-volume B2B call traffic. I’m well-accustomed to staying calm under pressure, following scripts without sounding robotic, and finding solutions for customers—especially during service disruptions or company-side issues—so every caller leaves the conversation confident and satisfied. I’d be happy to move forward with a Zoom interview and show how I can help give Utah homeowners an excellent first impression—every single call.
$5 USD em 40 dias
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Good morning, I’m excited to apply for your Spanish-English Phone Support Agent role. I bring over 5 years of experience with phone-customer service and technical support, and a professional remote work setup — exactly what you’re looking for. Over the past years, I’ve worked extensively in customer service roles where phone support was central. My experience includes: -Answering inbound calls clearly and professionally in both English and Spanish, with an upbeat, friendly tone that puts customers at ease. -Handling scheduling, appointment setting, and service bookings accurately while actively listening to caller needs. -Entering customer details and appointments into CRM systems (like Yardi, Clover, Drive Centric, RentCafe, and others) and updating records efficiently. -Working with softphone systems and cloud-based tools in a quiet, distraction-free home office setup. -Providing support that keeps customer satisfaction high by resolving queries right on the first contact when possible. What sets me apart is not only my bilingual fluency but also my phone-centric focus — I’m comfortable talking with customers all day, guiding them through questions, confirming details, and ensuring they feel heard and supported from start to finish. Thanks for your time and I look forward to speaking with you! Best regards, Sarah
$8 USD em 40 dias
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