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I manage a busy portfolio of short-term rentals and need a reliable hand to keep our day-to-day operations flowing smoothly. Almost all guest and team conversations happen inside our messaging apps (primarily Slack and WhatsApp), so you’ll live there—answering guest questions, relaying updates to cleaners and vendors, and keeping notes tidy for the rest of the team. To stay on top of the moving pieces, you will actively track: • Maintenance requests (log new issues, follow progress, confirm completion) • Social media touch-points tied to guest stays or promotions You will also coordinate across these operational areas: • Guest services • Property management • Vendor relations Clear, time-stamped updates are essential, and I rely on you to flag anything that might disrupt a guest’s experience before it becomes a problem. If a process can be refined, I’m open to your suggestions—efficiency is the goal. Deliverables are simple: prompt, well-documented messages in our shared channels, accurate status tracking, and seamless hand-offs so each guest journey feels effortless from inquiry to check-out.
Project ID: 40543614
36 proposals
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Active 20 hours ago
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36 freelancers are bidding on average $18 USD/hour for this job

Hi there, I understand that managing multiple short-term rentals requires someone who is organized, responsive, and detail-oriented. While I don't have direct experience in the vacation rental industry, I have experience providing administrative support, managing documentation, tracking tasks, and keeping workflows organized. I can help your team by maintaining accurate records, providing clear time-stamped updates, following up on open tasks, and ensuring information is well-documented so nothing gets missed. I'm comfortable using Slack, WhatsApp, Google Workspace, spreadsheets, and I'm a quick learner when it comes to new systems and SOPs. I believe smooth operations come from consistent communication, strong organization, and proactive follow-ups. My goal is to become a reliable team member who helps reduce your workload while keeping daily operations running efficiently. I'm eager to learn your workflow, adapt quickly, and contribute to delivering a great experience for both your team and your guests. Thank you for your time. I would be happy to discuss how I can support your operations. Best regards, Amalia Are you currently using a property management system, or is your team primarily managing operations through Slack and WhatsApp?
$18 USD in 30 days
5.9
5.9

Hi, I’m interested in supporting your short-term rental operations and helping keep everything running smoothly. I’m organized, detail-oriented, and comfortable managing guest communication, coordinating with cleaners and vendors, tracking maintenance requests, and keeping accurate, time-stamped updates. I’m confident using tools like Slack, WhatsApp, and Google Workspace, and I’m quick to learn new systems. I follow processes carefully, communicate clearly, and proactively flag issues before they impact the guest experience. I’m available to start immediately and would love the opportunity to contribute to your team with reliable, consistent support. Best regards, Mostafizur
$20 USD in 40 days
4.5
4.5

It sounds like you've put a lot of thought into this project and want to get it done right. I have experience supporting short-term rental operations similar to yours, managing guest communications and coordinating with various stakeholders. Understanding your goal of maintaining smooth day-to-day operations, I can ensure timely responses to guests, accurate tracking of maintenance requests, and efficient coordination across different operational areas. I noticed your emphasis on tracking social media touch-points tied to guest stays, which I believe can enhance guest engagement and overall experience. My expertise lies in optimizing performance, ensuring security measures, and enhancing user experience, aligning perfectly with your requirements. Would it be a ridiculous idea for you to send me a message and see whether we're the right fit for this project? Kind regards, Curtley
$15 USD in 7 days
2.7
2.7

Hi, I'd love to help streamline your short-term rental operations and become a dependable extension of your team. I'm highly organized, detail-oriented, and experienced in coordinating day-to-day operations using collaborative tools like Slack, WhatsApp, Trello, and other workflow platforms. I understand that in hospitality, fast communication and proactive follow-up are key to delivering an exceptional guest experience. In addition to operations, my background as a software engineer allows me to spot opportunities for workflow automation and operational efficiency as your portfolio grows, helping reduce repetitive tasks and improve team coordination. A few questions: 1. Approximately how many properties are currently under management? 2. Do you use a PMS such as Guesty, Hostaway, Hospitable, or another platform alongside Slack and WhatsApp? 3. Is this a full-time role with fixed coverage hours, or are you looking for flexible support during peak periods? I'm looking for a long-term collaboration and would be excited to help ensure every guest journey runs smoothly from inquiry through check-out while keeping your operations organized and efficient.
$15 USD in 40 days
2.3
2.3

Hola, me gustaria participar en este proyecto ya que estoy comenzando en mi vida freelance y este trabajo tiene lo que me gusta hacer, tengo experiencia en servicio al cliente y me caracterizo por mi empatia y detalle en lo que hago, hablo español y portugués, he trabajado como digitadora, recepcionista y creo que todo esto encaja perfectamente con lo que buscan. Cualquier duda por favor solo escribanme
$18 USD in 40 days
1.2
1.2

Hi There, I understand your need for a reliable partner to manage the day-to-day operations of your busy short-term rental portfolio. With my experience in Project Management, Property Management, and Customer Service, I can ensure prompt and well-documented communication across all messaging platforms, maintaining smooth operations and enhancing guest experiences. I have over 6 years of experience in managing operations, coordinating vendor relations, and facilitating effective communication among teams. My attention to detail and strong organizational skills will help efficiently track maintenance requests and promote timely updates. Portfolio links: https://www.freelancer.com/u/haseebsidd07 I look forward to the opportunity to contribute to the success of your rental management operations. Thank you, Regards, abdulhaseebsiddiqui
$20 USD in 7 days
0.0
0.0

Hi, I'd love to help you manage your short-term rental operations. I'm organized, responsive, and comfortable handling guest communication, coordinating with cleaners and vendors, tracking maintenance requests, and keeping clear, time-stamped updates in Slack and WhatsApp. I focus on smooth operations and proactive problem-solving to ensure every guest has a great experience. I'm ready to get started and would be happy to discuss your workflow.
$15 USD in 40 days
0.0
0.0

Hola! I'd love to help support your short-term rental business. My background is in Executive Assistance, HR Operations, Employer Branding, and project coordination, where keeping multiple stakeholders aligned is part of my everyday work. I've managed inboxes, coordinated vendors, tracked projects, maintained operational dashboards, and ensured nothing falls through the cracks. I'm comfortable communicating with guests, vendors, and internal teams through Slack, WhatsApp, email, and other collaboration tools. I also have experience monitoring trackers, following up on action items, coordinating schedules, and providing clear status updates to keep operations running smoothly. As a Registered Nurse, I've learned to stay calm under pressure, anticipate issues before they escalate, and communicate with empathy, qualities that are invaluable in guest services. I enjoy solving problems, improving processes, and creating seamless experiences for both customers and teams. I'm highly organized, proactive, detail-oriented, and looking for a long-term opportunity where I can become a reliable extension of your business. I'd love the opportunity to chat and see how I can support your growing portfolio.
$22 USD in 40 days
0.0
0.0

Hi there, I can seamlessly step in to keep your short-term rental operations running smoothly. Managing moving parts, tracking maintenance issues, and coordinating with vendors requires strict discipline. My decade of professional experience in operations monitoring and compliance tracking has built exactly this skill set. I am highly comfortable living inside Slack and WhatsApp to ensure no guest message or team update slips through the cracks. Here is how I will support your portfolio: Seamless Coordination: Acting as the reliable bridge between your guests, cleaning teams, and vendors with prompt, time-stamped updates. Meticulous Tracking: Logging every maintenance request, tracking its progress, and strictly confirming completion before a guest even notices an issue. Process Optimization: I naturally look for patterns in daily operations and will proactively suggest workflow improvements to increase efficiency. I am highly organized, process-driven, and ready to ensure every guest journey feels effortless from inquiry to check-out. Let’s connect to discuss your daily message volume and current workflows! Best regards, Muhammad Mueez
$15 USD in 40 days
0.0
0.0

Hello! I believe I would be a great fit for this role because I already have hands-on experience in property management through my family's house rental business, where I help manage daily operations. I regularly communicate with guests, answer inquiries, coordinate schedules, handle property concerns, and ensure everything runs smoothly. This has taught me the importance of being organized, responsive, and providing excellent customer service. I am detail-oriented, dependable, and a fast learner. I can adapt quickly to tools like Slack, WhatsApp, and other communication platforms. I understand the importance of keeping accurate records, providing timely updates, and proactively identifying issues before they affect the guest experience. Although I am still building my freelance career, I am committed to delivering high-quality work and treating your business as if it were my own. I am eager to learn your workflow, contribute ideas for improving efficiency, and become a reliable member of your team. Thank you for considering my application. I would be honored to help your business deliver an exceptional guest experience.
$20 USD in 20 days
0.0
0.0

I SAW PERFORMANCE BASED Hi, I read through your project carefully, and this is the kind of work I enjoy. I know that in short-term rentals, quick communication and staying organized can make all the difference to a guest's experience. I'm comfortable working in Slack and WhatsApp throughout the day, keeping conversations organized, following up with cleaners and vendors, tracking maintenance issues, and making sure nothing slips through the cracks. I also understand the importance of leaving clear, time-stamped updates so everyone on the team knows what's happening without having to ask. I pay close attention to details and like solving problems before they become bigger issues. Whether it's a guest question, a delayed cleaner, or a maintenance request, I'll make sure it's handled promptly and communicated clearly. While I may not know your exact workflow yet, I learn new systems quickly and can adapt to the way your team already operates. My goal is to become someone you can rely on every day, not just another freelancer completing tasks. I'm available to start immediately and would be happy to discuss how I can support your operations. Thank you for your time, and I hope we get the opportunity to work together.
$20 USD in 40 days
0.0
0.0

Hello, I would love to support your short-term rental operations and help ensure a seamless experience for both guests and your team. I have experience managing day-to-day operations, coordinating with guests, vendors, and service teams, while maintaining clear and organized communication. I'm comfortable working in Slack and WhatsApp, tracking maintenance requests, documenting updates, and ensuring smooth hand-offs across guest services, property management, and vendor relations. I understand the importance of prompt responses, accurate status tracking, and proactively identifying potential issues before they impact the guest experience. I am also always looking for ways to improve processes and increase operational efficiency. I am reliable, detail-oriented, and committed to keeping operations running smoothly from inquiry through check-out. Looking forward to discussing how I can support your team.
$15 USD in 40 days
0.0
0.0

Hi there, I can keep your short-term rental operations organized when guest or team messages start piling up across Slack and WhatsApp. I’ve spent the last 4 years solving exactly this type of problem, and I’ll keep maintenance requests logged, follow up with cleaners and vendors, and maintain clear, time-stamped updates so nothing slips through the cracks. I’ll streamline Property Management and Operations Management handoffs, document every guest service update, and flag issues early before they affect the stay. I’ll also support your Social Media Management touch-points tied to guest stays or promotions, while keeping notes tidy and communication efficient for the whole team. Best regards, Freelancer
$15 USD in 28 days
0.0
0.0

Hello, With 3 years of proven experience in backend operations, data entry, and content formatting, I am confident in my ability to handle your project efficiently. I am highly proficient in MS Excel (data management), MS Word (document layouts), and MS PowerPoint (presentations). My key strength is my strong attention to detail and my ability to deliver error-free work. I am looking for a remote opportunity where I can streamline your formatting and data tasks effectively. Let's connect to discuss how I can help you with this project immediately. Thank you."
$20 USD in 40 days
0.0
0.0

Hello, I know exactly what a busy short-term rental portfolio looks like behind the scenes. It means your WhatsApp is constantly buzzing, a cleaner is late, a guest can't find the lockbox, and a maintenance issue just popped up—all at once. I want to take that operational noise off your plate and "live" inside your Slack and WhatsApp to ensure your daily operations flow flawlessly. I bring strong skills in property management and customer service, specializing in rapid guest responses, time-stamped maintenance tracking, and seamless vendor handoffs. I am highly resourceful and always looking for ways to streamline messy workflows before they disrupt a guest's experience. Am looking forward to helping you. Thanks in advance. Best regards, Benard Baraka.
$15 USD in 40 days
0.0
0.0

Hi, I believe I’m a great fit for this role because I already have years of experience managing customer communication, coordinating schedules, handling administrative tasks, and providing exceptional service in a fast-paced hospitality environment. In my current role, I regularly communicate with guests, coordinate appointments, manage emails, keep accurate records, and ensure every client has a smooth experience from start to finish. I understand how important it is to stay organized, respond quickly, and solve problems before they become bigger issues. I’m detail-oriented, reliable, and proactive. I don’t just complete tasks—I look for ways to improve processes and keep operations running efficiently. Whether it’s communicating with vendors, updating records, coordinating maintenance requests, or assisting guests, I take ownership of my work and always maintain a professional attitude. I would love the opportunity to support your business and become someone you can depend on every day. I’m confident I can help keep your operations organized while providing excellent customer service. I look forward to working with you!
$20 USD in 40 days
0.0
0.0

use structured task management and data tracking techniques to monitor maintenance requests from creation to resolution, prioritize urgent issues, track vendor response times, and maintain detailed operational logs for seamless handovers. I also analyze operational data such as maintenance trends, guest response times, booking patterns, recurring property issues, and vendor performance using Excel, Google Sheets, or Python dashboards to identify bottlenecks and improve efficiency. Beyond daily messaging, I focus on optimizing workflows by creating SOPs, improving communication templates, reducing response times, and ensuring no guest inquiry or maintenance issue falls through the cracks. I'm proactive about flagging risks before they impact guest satisfaction and enjoy finding ways to streamline operations. I'd be happy to discuss your current workflow and show how I can help keep your rental portfolio running smoothly. I task will be done free of cost, as a demo. We deliver quality and you pay only once you are satisfied.
$15.50 USD in 40 days
0.0
0.0

With my skill set and experience, I am more than competent to manage your short-term vacation rental operations. I understand the significance of maintaining a seamless workflow in the hospitality industry, as I have successfully built various digital solutions for different businesses, including property management systems. My proficiency in integrating tools like Slack and WhatsApp will allow me to be ever-present, ensuring prompt and well-documented communication across all channels. Moreover, my keen eye for process improvement will come in handy in optimizing your maintenance tracking and social media engagements. As a Full Stack Developer focusing on saving time and increasing efficiency, you can count on me to deliver time-stamped updates on maintenance requests and stay-related social media content with utmost accuracy. Lastly, my commitment to building long-term partnerships aligns impeccably with your goal of providing guests with efortless experiences from inquiry to check-out. I am confident that together, we can create a highly efficient system that not only streamlines your operations but also enhances your guests' stay experience. Let's discuss how I can contribute even more to your business!
$20 USD in 40 days
0.0
0.0

INTRO I would like the opportunity to help you achieve a great outcome by delivering a solution that improves your digital presence and user experience. I'd be happy to help you achieve the same result with a solution tailored to your goals and business needs. MIDDLE I noticed you're looking for a clean, professional, and user-friendly solution with a strong focus on creating a seamless experience for your users. My experience includes website development, mobile app development, UI/UX design, and digital solutions that improve functionality, engagement, and overall performance. OUTRO I'd love to learn more about your project and see how I can help bring it to life. Regards, MDuj0n.
$15 USD in 7 days
0.0
0.0

Hello, I am applying for your Short-Term Rental Operations Support role. With 14+ years in business operations, customer support, data analysis, business analysis, and project coordination, I bring the structure and detail needed to keep your rental portfolio running smoothly. Core Support I Provide: Guest and Vendor Coordination: Manage inquiries via Slack and WhatsApp, liaise with cleaners, maintenance, and vendors, and ensure prompt, proactive communication for a seamless guest journey from booking to check-out. Operations and Tracking: Log and monitor maintenance requests to completion, track operational tasks, and maintain clear, time-stamped documentation so nothing falls through the cracks. Social and Promotions Support: Assist with guest-stay related social media touch-points and promotional coordination. Workflow and Data Improvement: Identify process gaps, implement practical fixes to boost productivity and reduce errors, and maintain accurate status tracking for team alignment. I am highly organized, dependable, and able to juggle multiple priorities without losing accuracy. My focus is professionalism, responsiveness, and consistent results that reduce your workload. If selected, I will deliver seamless communication, organized records, efficient coordination, and proactive issue resolution, giving you confidence to scale. I would welcome the chance to discuss how I can support your team’s goals. Thank you for your consideration, King Eyo
$20 USD in 40 days
0.0
0.0

Bogotá, Colombia
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