Art Store Email Order Support

Position Overview We are seeking a highly organized and detail-oriented Email Handler to manage incoming and outgoing email communications for a growing art business. This role is essential in maintaining clear, professional, and timely communication with collectors, galleries, clients, and general inquiries. The Email Handler will act as the first point of contact for many clients, ensuring that every message reflects the professionalism, creativity, and brand identity of the business. This position requires strong writing skills, excellent attention to detail, and the ability to manage multiple conversations simultaneously while maintaining a friendly and professional tone. The ideal candidate will be comfortable communicating with a wide range of individuals—from first-time buyers to experienced art collectors—and will help guide inquiries toward successful sales or meaningful engagement with the brand. Key Responsibilities Email Management Monitor and manage the company’s primary email inbox on a daily basis Respond to customer inquiries in a timely, professional, and personalized manner Organize and categorize incoming emails by type (sales inquiry, commission request, support request, partnership inquiry, etc.) Ensure all messages are addressed within the designated response timeframe Maintain a polite, helpful, and brand-appropriate communication style in all correspondence Customer Support & Client Communication Answer questions related to artworks, pricing, availability, and purchasing process Provide additional information about artists, collections, and upcoming releases Assist potential buyers with purchase inquiries and order-related questions Handle customer service matters such as order updates, shipping information, or minor issue resolution Maintain positive relationships with collectors and returning customers Sales Support Identify potential sales opportunities through email inquiries Guide interested buyers through the purchasing process Provide product details, pricing, and artwork descriptions when requested Forward high-value or complex sales opportunities to the appropriate team member Track leads and follow up with interested buyers when necessary Administrative & Organizational Tasks Maintain accurate records of email conversations and client interactions Update internal tracking systems or spreadsheets with relevant customer information Flag urgent or priority communications for immediate attention Coordinate with the sales, marketing, and logistics teams when necessary Assist with email templates, automated responses, and communication guidelines Required Qualifications Strong written communication skills with excellent grammar and clarity Ability to write professionally while maintaining a warm and approachable tone Strong organizational and time-management abilities Comfortable handling multiple email conversations at once High attention to detail when reviewing messages and information Basic computer proficiency and familiarity with email platforms Preferred Qualifications Previous experience in customer service, email support, or client communication roles Familiarity with art, creative industries, galleries, or art sales Experience using CRM systems, help desk platforms, or email management tools Understanding of professional email etiquette in a business environment Personal Qualities The ideal candidate will demonstrate: Professionalism and reliability Strong attention to detail Patience and strong interpersonal communication skills Ability to stay organized in a fast-moving environment Genuine interest in art, creativity, and client relationships Work Environment This role may be performed remotely or in a hybrid setting depending on company structure. The Email Handler will primarily communicate digitally with team members and clients, requiring consistent internet access and reliable communication tools. The position may require flexibility during busy periods such as new art releases, promotional campaigns, or exhibition announcements.

Project ID: 40292815