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Customer Service Representative for a DTC Brand (Shopify)

[THIS JOB POST IS FOR FEMALES ONLY]

**ABOUT THE BRAND**

OYO ([login to view URL]) is a body-positive skincare brand that makes natural and effective products for pubic skin and hair. Our mission is to make every woman feel and look good down there - unapologetically. We’re a small female-founded eCommerce business. We’re based in Switzerland but travel a lot around the world (currently we work from Bali).

**ABOUT THE ROLE**

Looking for an experienced Customer Service Representative who has perfect English speaking and writing skills. The ideal candidate has 2+ years of experience in customer support and knows how to help customers with complaints and questions, give customers information about products/services, handle orders changes/returns/refunds on Shopify and collect customer feedback on the phone.

The ideal customer service representative is also English native or is perfectly fluent in English (British accent preferred) as one of your tasks will be to call our customers in the UK to collect feedback.

Last but not least, the ideal candidate is highly organized, fast, efficient, and resourceful. She gets things done and needs little guidance to complete the tasks at hand. She is young, friendly, open-minded and know how to deliver a friendly and caring customer service.

**DAILY TAKS**

- Reply to customers emails, Facebook messages and comments

- Reply to customer reviews on Stamped, Trustpilot

- Handle orders changes/refunds/returns on Shopify

- Open queries and communicate with our 3PL to handle orders issues

- Report your working hours in Clockify

**WEEKLY TASKS** (not needed for the moment - will start in 2-3months)

- make outbound calls using CloudTalk

- report customer feedback in an excel sheet

- report calls with customers in a call tracking excel sheet

**TOOLS & PLATFORMS**

- Shopify

- Notion

- Gmail

- Google Drive

- Excel

- Facebook

- Slack

- Clockify

**WHAT’S IN IT FOR YOU?**

- You get to work in a positive, friendly, and ambitious female business ?

- Opportunity to upgrade as a Customer Service Manager in the long run

Habilidades: Atendimento ao cliente, Suporte ao Cliente, Call Center, Customer Retention

Sobre o Cliente:
( 2 comentários ) Lausanne, Switzerland

ID do Projeto: #34054769

35 freelancers estão ofertando em média $19/hora nesse trabalho

malbakurtulla

Hi, I am interested in your project. For starters, I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. I believe that my experience Mais

$20 USD / hora
(8 Comentários)
4.4
yourvirtualworld

I believe that my more than 9 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit Mais

$20 USD / hora
(1 Comentário)
2.4
Abibat2222

Hello Client, I can help customer with complaints and questions, give customer information about company products/services, handle order changes/return/refund on shopify, and collect customer feedback on the phone. I Mais

$20 USD / hora
(3 Comentários)
1.7
ARTICLEYOUWANT

Hi there, I have read your project description and I'm confident i can do this project for you perfectly. I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the Mais

$15 USD / hora
(1 Comentário)
0.6
harold080792

Hello, Hope all is well. My wife worked in the customer service industry for more than 5 years. She just left her job and currently looking for some in site customer service job but I am trying to convince her to jus Mais

$20 USD / hora
(0 Comentários)
0.0
Maimuse

Hi, I have experience in customer support for 5 years. Some of tasks include : 1. Directly contacting the customer for support by answering their queries. 2. Responding to customer emails and calls 3. Tracking progress Mais

$15 USD / hora
(0 Comentários)
0.0
joytalagtag1920

Hi,there! I have a work experience as a customer service representative and my job before is very similar with this project.h I handled customers inquiry,order processing,order status,return/refund, explain about produ Mais

$16.67 USD / hora
(1 Comentário)
0.0
scriptzguru

Hello madam , okay . done . I will take care of all customers related tasks such feedback , Shopify orders update , replies to customer queries . and I'm familiar with all those tools . Please let me know madam when Mais

$17 USD / hora
(0 Comentários)
0.0
EsirAgent47

Hey there! greetings. I am available for urgent work and I can start working on this project as soon as I am awarded this project. But before going one step further, I would like to see the requirements in details. Kin Mais

$20 USD / hora
(0 Comentários)
0.0
ikemikecovenant

[login to view URL] Here is a link to my CV. I am a capable, self-persuaded Virtual Assistant with brilliant expertise and effective experience of 3 year Mais

$20 USD / hora
(1 Comentário)
0.0
martinslaw2023

Dear prospective client from Switzerland. I have gone through your requirements for a professional customer service representative for a DTC brand and I am glad to let you know that I have all the necessary skills to g Mais

$17 USD / hora
(0 Comentários)
0.0
MayNyaradzo

I have a total of 6 years work experience as a VIRTUAL ASSISTANT and CUSTOMER CARE REPRESENTATIVE and am confident that I am a good fit for the vacancy. My present position has taught me the importance of clear communi Mais

$15 USD / hora
(0 Comentários)
0.0
Adeola5

Hello, Thank you for provoding products that enhances female confidence down there. I'm Adeola, a customer service representative with 2 years of experience in handling inquiries related to:- - Customer complaints and Mais

$20 USD / hora
(0 Comentários)
0.0
vaishnavipande12

I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe Mais

$20 USD / hora
(0 Comentários)
0.0
honeyhanish335

having good communicating skills and technical knowledge problem solving skills and speaking skills

$20 USD / hora
(0 Comentários)
0.0
lakhpati88

Hello! Diving straight into personal introduction, I am Indian by origin, born and raised in Dubai, UAE. I have done my schooling and university in Dubai. I did my MBA while working with International SOS from Kaplan Mais

$15 USD / hora
(0 Comentários)
0.0
noureen90

hi , I have got 8 years of work experiences in call center industry , providing customer support for different UK and USA Campaign I can Provide Complete Contact Center Solutions including: • Customer support , 24/ Mais

$20 USD / hora
(0 Comentários)
0.0
marionkayem

I worked at Sutherland Global Services in a Telco Account as a Customer Service Representative for 2 years and 3 months. This experience developed my speed in typing, communication skills, multitasking, great customer Mais

$20 USD / hora
(0 Comentários)
0.0
sohinidatta88

I have been working for customer support and customer consultation since many years. I have enough experience to handle and retain old customer, because retention of old customer indicates delighted customer and deligh Mais

$17 USD / hora
(0 Comentários)
0.0
DigimartUSLTD

Hello there, Hope you are doing well! [login to view URL] is available 24/7 for the zoom call . We have our representative all over the World. I am a capable, self-persuaded Virtual Assistant with brilliant expertise and effe Mais

$20 USD / hora
(0 Comentários)
0.0