I allow myself to contact you in response to a publication concerning the recruitment of a customer advisor.
Having worked in an online store for 3 years, I perfectly master the different messaging platforms such as: "Gmail, Outlook, Freshdesk, Zendesk, tidio, Slack, Gorgias".
I also have experience managing social media pages: Facebook, Instagram, LinkedIn, Discord.
I am fluent in French and intermediate level English.
Here are my skills:
On Shopify, I know: "Check order status, cancel order, refund, change address, create draft order, print invoice, write product sheet".
I also know how to use Dsers for:
Order,
verifying customer information, get tracking number from AliExpress."
On AliExpress: "track parcels, contact suppliers in case of major delay in delivery, lost parcel, order return".
In addition, I already have experience handling disputes on PayPal and Stripe.
Pending your news, please accept, Madam, Sir, the expression of my most distinguished greetings.
Mathias Raphael.