Customer services & Software support

Location: Remote Working Hours: New Zealand Business Hours Employment Type: Full-time / Contract (flexible for the right candidate) About the Role We are a fast-growing Student Management Software (SaaS) platform supporting education providers with enrolments, attendance, bookings, rostering, timesheets, invoicing, payments, and much more. We are looking for a Customer Success Superstar who can wear multiple hats, thrives in a dynamic environment, and is passionate about delivering exceptional customer experiences. This role combines customer support, onboarding, training, documentation, and product collaboration. Fluent English communication is essential, and candidates will be required to share a short video profile explaining their experience in SaaS support and client onboarding. Key Responsibilities You will help our customers succeed by supporting them across the entire lifecycle—from onboarding to ongoing usage and product improvement. Customer Support & Success Provide high-quality email and phone support Resolve customer issues efficiently and empathetically Act as a trusted point of contact for schools and education providers Client Onboarding & Training Lead new client onboarding, setup, and configuration Conduct ongoing training sessions and live webinars Ensure customers fully understand and adopt platform features Documentation & Content Creation Create and maintain Help Guides, FAQs, and knowledge-base articles Produce software demo videos and how‑to tutorials Continuously improve self-service resources for customers Testing & Product Collaboration Assist with functional testing and quality assurance Help set up automated testing processes going forward Gather customer feedback and assist with functional requirements for future development Experience with Canva (graphics, guides, marketing assets), WordPress and familiarity with marketing tools (email marketing, CRM, automation tools) would be a bonus * A proactive, self‑driven professional who can work independently * Someone who enjoys helping customers and improving systems * A team player who can collaborate with product and development teams * A detail-oriented thinker who can balance support, training, and testing tasks ### How to Apply Please submit: 1. Your CV / Resume 2. A short video (2–3 minutes) introducing yourself and describing * Your experience providing SaaS support * Your experience with client onboarding and training * Why you’d be a great fit for this role

Project ID: 40260000