Customer Success Manager B2B
€12-18 EUR / hora
We are a global sleep brand looking for a customer service & excellence expert to support daily operations and reporting in our Offline segment (retail), overseeing major European markets (Germany; UK; Iberia).
We are looking for a Freelancer (located CEST +/- 1h time zone) with availability of 100-160h per month (5 days work 6h/8h day) in Remote with the possibility of offering an internal position by two-agreement in 3 months (we have an Office in Lisbon and Frankfurt and we work hybrid).
The role will include monitoring and steering external customer service agents and tracking quality & costs. Perform reporting over claims, agent performance and costs and coordinate operational actions across teams leveraging customer insights. Implement training programs and improvement projects. Steer and improve quality and performance of external agents. Track KPI's such as Time to Respond, Quality of Response, CSAT, Contact Rate, Claim %, Tickets answered and solve.
ID do Projeto: #37235300
Sobre o projeto
25 freelancers estão ofertando em média €15/hora nesse trabalho
Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are look Mais
Hello Good morning , I just finished reading the job description . I see you are looking for someone experienced in developing products using Customer Service, Contact Center Services, Excel, Microsoft Office and Custo Mais
I am thrilled to apply for the Customer Success Manager role. With a passion for building strong customer relationships and ensuring their success, I am dedicated to exceeding expectations. My communication skills, col Mais
Hello, Since you must have received several applications by now let me get straight to the point as to why I believe that I am the ideal candidate. I have over 8 years of experience in Marketing, Customer Service and Mais
I understand you are looking for a freelancer to help with a data entry project and require accurate and timely completion. I am confident that I can provide the best service possible for this job and make sure that al Mais
Hey! As a highly experienced Data Analyst, I am offering my services for your project. I have more than 5 years of specialization in the field and hold a Master's degree in data analytics. My knowledge and experience Mais
Hello. Will deliver this task in time. Have experience working with documents. Looking forward for cooperation.
I am professional person experienced in Excel , Word , Customer Care. I have remote place to work without any distortion. I am available to start immediately .
aim a Freelancer in Saudi Arabia with availability of 100-160h per month (5 days work 6h/8h day) in Remote and i can work hybrid). i can do all of that monitoring and steering external customer service agents and tra Mais
Dear Hiring Manager, I am writing to express my strong interest in the customer service job position at your company. With my exceptional communication skills and passion for helping others, I am confident in my abili Mais
I am excited to see how well my experience aligns with your organization's needs and position requirements. I feel your core mission and culture suit what I offer as a professional. As an adept Project management suppo Mais
I see you are looking for someone experienced in developing products using Customer Service, Contact Center Services, Excel, Microsoft Office and Customer Support. This is something I can do, Please review my profile t Mais
Dear Client, How are you? My name is Dior Ella Abad, I came across your ad and I wanted to apply for this position. I have been working as a customer service representative for roughly 10-12 years. I started my care Mais
Hello, my name is Golam and I am a customer service & excellence expert with over 10 years of experience in the field of customer service and support. I have worked with many successful companies and have an outstandin Mais
Hi there, As an accomplished professional with extensive experience in the Hospitality, and Call Center/BPO sector, I have held roles as a Customer Support Rep, Sales Rep, Sales Manager, and Digital Telemarketer. I Mais
I am a well-motivated, ambitious all-round professional that successfully contributes to company profits by improving team efficiency and productivity and diverse responsible approach to any task that I undertake, or s Mais
