Full-Time Streaming Subscription Customer Support

@Tanmoy236

Hey! I specialize in customer support and technical troubleshooting with 9+ years helping digital service businesses resolve issues quickly. Here’s how I can help: • Handle live chats, tickets, disputes, and post-sale inquiries • Troubleshoot account access, pairing, authentication, and technical issues • Support customers clearly using Spanish, English, and translation tools • Maintain SLA response times while escalating genuine service issues Could you confirm whether the night shift requires native Spanish, or is strong written Spanish sufficient?

@artiboria

With a combined experienced of over 5 years in customer support and technical assistance, my partner, Ashok, and I make a perfect match for your Full-Time Streaming Subscription Customer Support project! We have demonstrated our dedication to quality customer service through effectively managing real-time chat support, resolving tickets disputes, and swiftly onboarding new customers. Moreover, our profound knowledge base in VPN routing, browser cache/incognito modes, mobile deep links, and streaming platform authentication will be instrumental in tackling complex technical issues. Our bilingual proficiency (Spanish and English) coupled with experience using communication templates and AI translation tools in Spanish, English, French, and German ensures that no language barrier poses a SNAFU for us! Equally important is our strong sense of punctuality upheld by an unwavering commitment to meeting response time targets. We understand the urgency behind addressing customer queries promptly - the underpinning responsibility of any competent customer support team. Additionally, we uphold SLA principles in all our projects to guarantee timeliness. In summary, choose us for your project to leverage our robust background in marketplace operations along with our designation as reliable workstations equipped with stable PCs/laptops, high-speed internet connections all topped up with backup power arrangements. Thank you!

@inertiasoftltd

Hello, As a seasoned Customer Support Specialist with a robust background in web development and design, I am equipped not only to handle your streaming subscription customer support needs but also add significant value to your team. I have a demonstrated knack for managing live customer chats, resolving tickets, handling disputes, setting up user accounts, and ensuring smooth onboarding processes for e-commerce platforms similar to the ones you use. Additionally, I come with vital tech-savvy skills that prove essential in streaming-related issues - like basic VPN routing, browser cache modes and authenticating various streaming platforms on different devices backed by my technical proficiency in wordpress, shopify and wix. My dedication to delivering excellent service aligns perfectly with your requirements of reliability, punctuality and optimum response-time adherence. On top of my customer support expertise lies the firm understandi Thanks!

@alluankit01

Hi, I can support your full-time live chat and technical support workflow for digital subscription customers, marketplace tickets, onboarding questions, disputes and account-access guidance. My approach will be to follow your templates, macros, portal process and SLA rules carefully while keeping replies clear, polite and accurate in Spanish and English. I can help with: * Live chat support * Marketplace ticket handling * Customer onboarding guidance * Subscription access troubleshooting * Smart TV pairing support * iOS/Android deep-link guidance * Browser cache/incognito/VPN basic checks * Dispute response drafting * Evidence/report preparation * Escalation of valid technical issues * Daily support updates Deliverables: * Customer chats handled during assigned shift * Tickets updated and resolved * Disputes documented clearly * Technical issues escalated properly * SLA-focused responses * Clean daily activity summary I’m comfortable with support templates, customer troubleshooting, marketplace communication, AI translation tools and structured ticket workflows. I can work according to Spain time and maintain clear written communication throughout the shift. Best regards Ankit

@Jennycreation

As an experienced software developer with over 17 years under my belt, technical support is something I've dealt with extensively. Specifically, I have a comprehensive background in ASP.NET C#, Python scraping and automation, Crypto Currency development, Stock Trading Software troubleshooting, and Product Scrapping Services. Ergo, no streaming or e-commerce marketplace issue is too complex or intimidating for me to handle. In addition to technical problem-solving capabilities, I also possess strong multilingual skills in Spanish and English. Although these are the languages you listed as requirements, I assure you that my skills extend beyond these two by far. Moreover, my commitment to quality assurance, punctuality, and strict adherence to response time targets will ensure timely resolution of customer issues, minimizing any potential damage of unsatisfied customers to your brand. Lastly, despite being in a different physical location and time zone (India IST – UTC+5:30), I've had plenty of prior experiences handling international projects with different time zones. Hence guaranteeing full coverage of the 24x7 support requirement while ensuring a smooth experience for your Spain-based customers. Do consider my substantial abilities and experience when making your decision. My passion for delivering excellent work aligned with 100% client satisfaction would make me a valuable addition to your team. Thank you for considering me!

@elijahhmonreal

Dear Client, I reviewed your project requirements and I am interested in working with you. I have extensive experience delivering Customer Support, VPN and Technical Support. I focus on understanding the requirements clearly, providing a practical solution, and delivering accurate, well-documented work on schedule. I can review your existing materials, identify the best technical approach, and manage the project from planning through final delivery. You will receive clear communication, regular progress updates, and full support throughout the project. I am available to begin immediately and would be glad to discuss the scope, timeline, and budget. Best regards, Elijah M.

@jtolbert0175

Hi Your project needs a Customer Support Specialist who can manage real-time chat and technical support for platforms like Netflix and Disney+ via marketplace platforms like GamsGo. The challenge here is to ensure efficient multilingual support and flawless technical guidance on access and connectivity issues, such as Smart TV pairing and VPN usage. I'll achieve this by leveraging tools like AI-based translation for multilingual support and employing application logging mechanisms to trace and resolve streaming authentication errors effectively. My background in developing APIs and mobile applications aligns well with the technical aspects required here. I've tackled similar challenges in previous projects where I built a cloud-based customer support tool to streamline issue resolution and improve response time. It's interesting to see the emphasis you place on real-time support and multilingual assistance, which aligns perfectly with my capabilities. I'm confident I can help you streamline your support operations and would love to discuss my approach in detail. Thanks, Jonathan

@Nolvet

With a profound passion for delivering exceptional customer experiences, I am thrilled to bring my dedication and attention to detail to your Full-Time Streaming Subscription Customer Support position. Though my professional background is rooted in accounting, I have honed strong customer support capabilities as an extension of this work. An even-tempered and empathetic communicator, I am adept at guiding customers through complex processes and troubleshooting to find effective resolutions. I understand the importance of efficient, clear communication across different languages, particularly English and Spanish which stands central to this role. As a multilingual support specialist, I can provide assistance across Spanish, English, French and German with the help of established templates, macros and AI translation tools. Through robust training in VPN routing, browser cache/incognito modes and other technical aspects noted in the job description, my technical literacy aligns well with the needs of this role. Lastly, as someone dedicated to punctuality and commitment – key attributes highlighted in your listing - I am confident that I can meet your stringent response time targets (SLA) to ensure there is never any downtime in your operations. I look forward to discussing how my unique skill set can aptly fit into your team ensuring streamlined customer service operations that are second-to-none. Thank you for considering me for this position.

@christinec9

I am interested in the Customer Support Specialist position. I have over 3 years of experience in customer support, live chat, email management, CRM, and handling customer inquiries across multiple platforms. I am comfortable troubleshooting common technical issues, guiding customers through step-by-step solutions, managing tickets, and resolving disputes professionally. I am highly detail-oriented, reliable, and experienced with tools including HubSpot, Zendesk, Intercom, Freshdesk, and various communication platforms. I am based in Kenya (EAT, UTC+3) and can reliably work the required 00:00–08:00 Spain time shift, which is 01:00–09:00 my local time. I am available full-time and ready to start.

@ItunuNova

Hi, I'm applying for the Morning Shift (08:00–16:00 Spain Time / CEST), which corresponds to 07:00–15:00 my local time in Nigeria (WAT, UTC+1). I can cover this shift reliably, six days a week. Here's a brief summary of my relevant experience: I have 2–4 years of customer support experience handling live chat, ticket resolution, and post-sales inquiries across digital platforms. I'm comfortable guiding users through account access, authentication issues, device pairing, and browser/app troubleshooting in plain, clear language. I use AI translation tools to manage multilingual support efficiently and follow structured templates and macros to maintain consistency and meet SLA targets. For dispute and claim resolution, I document issues methodically — distinguishing genuine service defects from user configuration errors — and compile clear, well-structured reports for escalation and mediation. Country & Time Zone: Nigeria (WAT, UTC+1) Preferred Shift: Morning — 08:00–16:00 Spain Time Internet & Equipment: Stable broadband, reliable laptop, backup power available I'll share my CV on request. Ready to start immediately. Itunu

@sahilk0693

I am a professional Customer Success Associate and perfectly match for this role.

@arsyan66

Hi! I am highly interested in joining your team as a Customer Support Specialist for the CEST shift. Why I am a great fit for this role: Support Experience: Proficient in managing live chat, ticket resolution, and handling post-sales dispute claims effectively. Technical Skills: Familiar with browser troubleshooting (cache/incognito), VPN routing, and streaming platform authentication (Netflix, Disney+, etc.). Communication & SLA: Fluent in English, experienced in using AI translation tools for multilingual inquiries, and committed to meeting strict SLA targets. I have a fully functional workstation with stable internet and backup power ready. I look forward to working with you!

@SonnyDube

I am a perfect fit for your project. I can manage your live chat support, Smart TV code pairing, and GamsGo dispute resolution during your required Spain time shifts, ensuring seamless functionality and fast response times. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform, including digital subscription support and technical troubleshooting. I offer a free consultation to better understand your project and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube