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We are seeking a motivated and creative Social Media Marketing & Customer Support Specialist to help grow our online presence, engage our audience, and support our customers across multiple channels. This role is ideal for a mid-level candidate with solid hands-on experience in social media operations, content creation, and customer support. You will manage day-to-day social media activities, create engaging content, analyze performance results, and work closely with our team across different regions to ensure smooth execution and consistent brand messaging. Key Responsibilities: • Manage social media platforms, including content scheduling, posting, and daily operations • Create engaging content such as posts, reels, and short-form videos • Monitor and analyze marketing performance using reports and insights • Prepare bi-weekly or monthly performance reports • Update and maintain blog content across company webpages • Respond to customer inquiries and provide professional customer support • Follow company workflows, brand guidelines, and internal requirements • Collaborate with team members across different regions and time zones Requirements: • Solid experience in social media marketing and platform operations • Strong customer support skills with a professional and responsive attitude • Creative thinking and the ability to produce engaging content independently • Ability to review performance data and suggest improvements • Familiarity with Google Workspace, Canva, and AI tools • Good communication, organization, and teamwork skills Preferred Qualifications: • Experience working in a multi-region or remote team environment • Candidates with broader marketing skills and stronger strategic capabilities may be considered for a Social Marketing Manager position
Project ID: 40410936
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71 freelancers are bidding on average $18 USD/hour for this job

Hello, Hope you are safe and doing well!, Our team will be work on your Social Media channels and provide you with the best strategies to improve your presence on social media. We will work according to following phases:- Phase 1 Increase Social Media Presence Phase 2 Creating unique work strategy Phase 3 Multi-Channel optimization Phase 4 Analyzing Performance Phase 5 Weekly Performance report We can handle Social Media Marketing for your channels with experience of 10+ years and expertise for all the major social media platforms. Thanks
$15 USD in 10 days
10.0
10.0

Hello Hope you are doing well We are experts in creating highly performing Facebook advertising campaigns that yield tangible, quantifiable outcomes. Give us your company's or website's page's URL and we'll evaluate your business's needs to create an individual ad plan targeted to reach the appropriate target audience, improve engagement and increase return on investment. Our approach is focused on data-driven targeted ad creatives, optimized ad targeting and constant performance monitoring to ensure sustainable growth of the campaign. My Facebook Ads Services Include: Writing high-converting ads and creating 3-4 crucial visuals Configuring conversion pixels (if needed) Uploading and managing ads through your Ads Manager Testing ad variations and as long as 15 days' worth of monitoring Monitoring on a daily basis and prompt pause of ad campaigns that aren't performing A detailed analysis of the top creatives who are performing As a professional marketing professional, I keep current with the most recent Facebook marketing trends and techniques to design campaigns that really work. I am looking forward to the opportunity to collaborate. Best Regards
$15 USD in 40 days
10.0
10.0

Hello, I have great experience in Social Media Content Creation / Management / Marketing service and Our social media optimization services can help you Increase Business Traffic & Ranking, Boost Followers, Leads and Sales, Increase Social Media Presence, Increase Business Awareness, Business Growth, Revenue and Engage with your target audience. I want to make sure every dollar you spend is a great investment. I'm Digital Marketing professional with extensive experience in the industry, and I will work closely with you to reach your goals. > Action Plan :- 1) Social Media Management 2) Social Media Content Creation 3) Weekly 5 Posting 4) Quality Hash tags with Description 5) Social Media Promotion 6) Weekly Work Report > The Result that you will get :- 7) Immediate Impact 8) Brand Exposure 9) Measurable ROI 10) Cost-Effective Marketing 11) Increase brand awareness 12) Tackle your competition better 13) Faster Result Than any Services 14) Measure your performance consistently 15) Reach the Right People at the Right Time 16) 100% ROI I am looking forward for your valuable & fruitful response. Please click on the chat or award button to get started.
$15 USD in 5 days
8.4
8.4

Hi, I am an experienced social media marketing and customer support specialist, and I can manage your daily social media operations, create engaging posts/reels/short-form content, and ensure consistent brand messaging across all platforms. I will also analyze performance data, prepare clear reports, update blog content, and professionally handle customer inquiries to improve engagement and conversions. Please send a message so we can go through the details, decide on timeline and deliverables. Best regards.
$15 USD in 10 days
8.2
8.2

Hi, I’d love to help you with Social Media Optimization and brand growth. With 12+ years of experience in digital marketing, I specialize in building strong online presence, engagement, and lead generation through strategic social media campaigns. ✅ What I Can Do for You: ✔️ Social Media Strategy & Content Planning ✔️ Profile Optimization (Facebook, Instagram, LinkedIn, etc.) ✔️ Creative Posts, Reels & Captions ✔️ Hashtag & Audience Research ✔️ Organic Growth & Community Management ✔️ Paid Social Ads Setup & Optimization (if required) ✔️ Performance Tracking & Monthly Reports I’ve successfully managed social media accounts across various industries, helping brands increase followers, reach, engagement, and conversions organically and through paid campaigns. My approach is data-driven, creative, and consistent to ensure long-term growth. Let’s discuss your goals and create a custom social media plan that delivers real results. Looking forward to working with you. Best regards, Rajkumar V.
$18 USD in 20 days
8.0
8.0

✨Hi, I will be your social media marketing manager ✨ Hey, I'm Komal! I'm certified in social media marketing and content design. I've been working in marketing and managing pages for over ten years as part of a diverse team. "Wow! That's my company!" That is what I want you to say. I use social media as an integral part of nearly every digital marketing campaign. I help businesses access the best of social media and use it as a marketing asset." I will do : -BIO Setup and Page Optimization -Content Creation & Graphic Design -Paid Stock Images and Visual Content for Posts -High-Quality Branded Posts with your Logo & Website Link -Hashtag Research & SEO Indexing -Story Highlights -Cover Photos and Banners -Scheduling/Posting -Ongoing Support -IG & FB Reels, Short Videos, Stories, Posts, Pins and Tweets PLATFORMS: Instagram ! Facebook ! Pinterest ! Twitter(X) ! LinkedIn ! Google My Business Threads ! TikTok and YouTube My role as a social media marketing manager and content creator is to ensure that every post not only captures your audience's attention but also effectively drives marketing promotion, establishing your brand as a leader in its industry. I am waiting for your response. Thank you Komal :)
$20 USD in 40 days
7.2
7.2

Hello there. I own a Web and digital marketing agency with over 8 years of experience, specialising in social media management, content development, post design, paid advertising, SEO, and brand growth strategies. If you want to increase engagement and produce outcomes, let's talk! Regards, Singh
$15 USD in 40 days
6.4
6.4

Hello, I will help you build a strong social media presence with a clear strategy that drives engagement, visibility, and consistent growth. With 10+ years of experience, I focus on planning and executing content that aligns with your brand and connects with the right audience. 1. What I’ll do: • Optimize your profiles for strong branding • Plan content tailored to your audience • Create engaging posts and maintain consistency • Use smart hashtags for better reach • Grow your audience with organic engagement • Track performance and improve strategy My goal is simple: strategic growth, better engagement, and a stronger brand presence. Let’s build your social media the right way. Thank you, Anju MA,
$15 USD in 8 days
6.5
6.5

Hello, I will generate leads and sales using targeted social media campaigns. With 8+ years of experience in paid ads and social media marketing, I focus on driving conversions, reducing CPA, and maximizing ROAS through data-driven strategies and continuous optimization. My approach includes: • Creating a data-driven strategy (platforms, audiences, creative angles) • Designing high-converting ad creatives + concise copy • Building a performance-focused content & posting plan • Full campaign setup, A/B testing, and daily optimisation • Scaling what works while reducing wasted ad spend Reporting & Availability: ✔ Weekly reports (CTR, conversions, ROAS) ✔ Clear insights with next-step actions ✔ Quick response within 24 hours I can share proven sales campaign results in chat. Best regards, Raghav AS"
$15 USD in 8 days
6.0
6.0

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in Internet Marketing, Facebook Marketing, Customer Support, Social Media Marketing, Instagram, Digital Marketing, Social Media Management, Content Creation, Google Ads and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$25 USD in 5 days
5.7
5.7

Hi, I will manage your social media operations and customer support end-to-end. I’ll handle content planning, posting, reels/short videos, and daily platform management while maintaining brand consistency. I’ll track performance, prepare bi-weekly/monthly reports, and optimize based on insights. I’ll also manage blog updates and respond to customer queries with a professional, timely approach. Experienced with Canva, Google Workspace, and AI tools. Comfortable working across regions with structured communication. Ready to start immediately.
$15 USD in 40 days
5.5
5.5

Greetings! I specialise in social media marketing and customer support operations, with over 9 years of experience managing multi-platform presences, creating engaging content, and delivering responsive customer support across different regions and time zones. Here's how I can help: - Manage day-to-day social media operations across all platforms — content scheduling, posting, and daily engagement — consistently aligned with your brand guidelines and internal workflows - Create compelling posts, reels, and short-form videos using Canva and AI tools that drive audience growth and reflect your brand voice authentically across every region - Monitor performance metrics, prepare bi-weekly and monthly reports with clear insights, and suggest data-backed improvements to continuously strengthen results - Handle customer inquiries professionally and promptly across support channels, and maintain blog content across your company webpages to keep everything current and accurate I am experienced working in remote, multi-region team environments and comfortable collaborating across time zones without losing communication quality or execution speed. What platforms are you currently most active on, and are there specific content formats or campaigns you want to prioritise in the first month?
$20 USD in 40 days
5.2
5.2

Greetings, I'm excited about the opportunity to help you grow your online presence and enhance customer engagement through social media marketing and support. It sounds like you're looking for someone who can manage daily social media operations, create engaging content, and provide excellent customer support. My approach would involve a combination of strategic content creation and analyzing performance metrics to ensure we’re reaching your target audience effectively. With hands-on experience in social media marketing and a solid background in customer support, I’m confident in my ability to create compelling posts, reels, and videos that align with your brand's voice. I thrive in collaborative environments and am familiar with tools like Google Workspace and Canva, which will help streamline our workflows. Looking forward to contributing to your team's success. Best regards, Muhammad Arshman
$20 USD in 40 days
4.7
4.7

As a seasoned customer support and digital marketing professional at Zayer Tech, I have cultivated the precise skills you need for this project. With a strong background in managing social media platforms, creating compelling content, and analyzing performance metrics, I'm well-equipped to tackle your multifaceted objectives. Additionally, my experience with remote teams across regions aligns perfectly with your preference. Lastly, my proficiency in organizing workflows and collaborative communication using tools like Slack and Microsoft Teams will ensure a seamless partnership even when working across different time zones. Choose me to manage your lead-gen social marketing & support activities and together we will drive conversions, enhance customer satisfaction and build an unrivaled online presence for your brand; because with Zayer Tech by your side no project is too complex or demanding. Let's create magic together!
$20 USD in 40 days
4.8
4.8

⭐⭐⭐⭐⭐ Proposal for Lead-Gen Social Marketing & Support: CnELIndia is pleased to submit this proposal to fulfill your requirement for a dedicated Social Media Marketing & Customer Support Specialist. Our Match to Requirements: Our mid-level experts deliver full-day operations across Facebook, Instagram, and other platforms, including content scheduling, posting, reels, short videos, performance analysis, bi-weekly reports, blog updates, and professional customer responses. Proven Capabilities: Team members excel in creative content creation, Google Ads, Google Workspace, Canva, AI tools, and multi-region collaboration while strictly following brand guidelines and workflows. Steps CnELIndia Team Will Take: Kickoff call within 24 hours to align on goals and brand voice. Develop 30-day content calendar focused on lead generation. Handle daily posting, engagement, and support queries same-day. Deliver performance reports every two weeks with improvement suggestions. Weekly syncs across time zones for seamless execution. Expected Outcomes: Increased audience engagement, qualified leads, and consistent brand presence with zero operational gaps. Next Step: Schedule a 15-minute call to finalize onboarding. Ready to start immediately.
$20 USD in 40 days
4.6
4.6

Hi, managing social media while keeping customer interactions smooth and on-brand is where real growth happens and I understand you need someone who can handle both creatively and operationally without missing a beat. Here’s what I’ll do: • Manage daily social media operations, scheduling, and consistent posting • Create engaging posts, reels, and short-form content aligned with your brand • Monitor performance and deliver clear, actionable reports I’ve worked in roles that combine content creation with hands-on platform management so I’m comfortable balancing creativity with responsiveness. What sets me apart is my ability to stay organized across multiple channels while continuously improving performance based on data and insights all while maintaining a consistent brand voice across regions. My portfolio: https://www.freelancer.com/u/nehanavlani7/Marketing Let’s chat and discuss this in more detail. Regards, Neha
$15 USD in 40 days
5.4
5.4

Hi, This role aligns well with my experience in social media management combined with customer support, where both engagement and responsiveness are equally important. I’ve handled day-to-day social media operations including content scheduling, post creation (reels, short-form), and performance tracking, while also managing customer interactions professionally across platforms. My focus is always on maintaining a consistent brand voice and smooth communication. I can support you with: Regular posting and content creation using tools like Canva and AI tools Monitoring engagement and providing clear performance reports Responding to customer queries in a timely and brand-aligned manner Updating blog/content and following structured workflows Coordinating effectively across remote teams and time zones Before we proceed, I’d like to understand: Which platforms are your primary focus? What is the expected volume of customer inquiries daily? Do you already have a content calendar/strategy in place? What are your key KPIs (engagement, leads, support response time, etc.)? I’m available to start and can adapt to your processes quickly while keeping execution organized and consistent. Best regards, Baljinder Kr
$15 USD in 20 days
4.0
4.0

Hello, I am excited to apply for the Social Media Marketing & Customer Support Specialist position. I have experience managing social media operations, creating engaging content, and handling customer communication professionally across different platforms. I understand the importance of maintaining a strong online presence while also ensuring customers receive timely and helpful support. I am comfortable managing day-to-day social media activities, creating reels and short-form content, monitoring insights, and preparing performance reports to improve engagement and reach. What I can contribute: • Social media management, scheduling, and daily platform operations • Creative content creation including posts, reels, and short-form videos • Professional and responsive customer support handling • Performance tracking, reporting, and strategy improvement suggestions • Blog and webpage content updates • Strong collaboration and communication with remote teams across time zones Tools I am familiar with include: • Canva • Google Workspace • Meta Business Suite • AI tools for content creation and workflow support I am organized, detail-oriented, and able to work independently while following brand guidelines and company processes carefully. I would love the opportunity to contribute to your team and help strengthen both your social media presence and customer experience. Thank you for your consideration. Best regards Savita Dogra
$15 USD in 40 days
3.0
3.0

As an officially certified Digital Marketing Expert, I bring a wealth of experience to the table when it comes to managing social media platforms and driving effective customer support engagements. From creating engaging content to monitoring performance and producing insightful reports, my skills align perfectly with your project needs. I am well-versed in using Google Workspace, Canva, and AI tools that make content scheduling, posting, and analyzing marketing performance easier.
$20 USD in 40 days
2.9
2.9

As an astute professional with a strong aptitude for understanding and representing brands, I believe my diverse skills and proven track record in content creation and customer support make me the ideal choice for your social media and support needs. I understand the critical importance of fostering a solid online presence and building meaningful connections with your audience. Drawing on my experience in writing engaging content, I'm well-equipped to ensure your brand's message consistently resonates with your target market. In addition to my creative capabilities, I possess a meticulous approach to data analysis which will be beneficial for evaluating performance metrics and offering data-driven recommendations for future enhancement. My familiarity with Google Workspace, Canva, and AI tools arms me with the technical know-how required to handle posting schedules efficiently. Lastly, having worked remotely in multi-region teams in the past, I have acquired the adaptability and self-motivated work ethic vital for contributing seamlessly, no matter the time zone or location. With me handling essential tasks like organizing blog content updates, responding to customer inquiries or providing professional customer support, you can confidently focus on strategic initiatives that drive growth and increased productivity. Let's discuss how my expertise can help elevate your brand's sociability and support efficiency!
$20 USD in 40 days
2.6
2.6

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