Looking for virtual assistants for customer service, as well as order and contractor management.
€2-6 EUR / hora
Are you an experienced customer support specialist with a passion for gaming? We're searching for individuals who can combine their critical thinking skills with their gaming expertise to provide top-notch support to our customers.
// Primary Responsibilities:
As a customer support specialist at our company, your role will encompass a variety of tasks, including:
- Handling Live Chat inquiries (we're aiming for 24/7 coverage, so we'll be hiring multiple agents).
- Monitoring active orders and taking proactive measures to ensure customer satisfaction.
- Collaborating with the team responsible for fulfilling orders to ensure seamless service.
- Responding to Trustpilot reviews with professionalism and expertise.
- Facilitating the refund process for unsatisfied customers.
- Streaming your shifts on Twitch.
To excel in this role, you should meet the following criteria:
- Proficiency in both written and spoken English.
- A deep understanding of gaming, with experience in one or more of the following titles: CSGO, CS2, Dota 2, League of Legends, Rocket League, and Valorant. Your gaming knowledge is crucial, as you may need to field challenging questions from our visitors.
- Comfort and capability to stream on Twitch.
// Platforms You'll Be Working On:
You'll utilize a variety of platforms to carry out your responsibilities, including:
- LiveChat for direct customer communication.
- Discord for collaboration with order fulfillers and handling customer tickets.
- Slack for team communication.
- Our website for tasks such as processing refunds and checking order details.
- Trustpilot for responding to reviews, with the option to leverage ChatGPT for support.
- Twitch for hosting streams
// What We Offer
In return for your skills and dedication, we provide:
- A reliable income stream.
- Opportunities for personal and professional growth within our company.
- Performance-based bonuses and holiday-related perks.
- A supportive and forward-thinking leadership team.
If you meet the criteria outlined above and are excited about this opportunity, we encourage you to apply.
Please note that we are exclusively seeking individual applicants and do not consider agency submissions.
Join us in creating exceptional experiences for our gaming community! ?
ID do Projeto: #37193630
Sobre o projeto
42 freelancers estão ofertando em média €5/hora nesse trabalho
Hey there. I'm good at playing League of Legends. I'm a Yuumi and Shen main. My expertise is playing Support characters. Hire me for this exciting job opportunity, thank you.
Je suis la meilleure personne pour ce travail parce que je suis quelqu'un qui est prêt à aller au-delà de n'importe quel projet et à apprendre des compétences précieuses à mon rythme
Hola buenas. Tengo conocimiento en todo lo que es atención y servicio al cliente. Mi horario es full time. Tengo mucho compromiso y muchas ganas de trabajar. muchas gracias
I am the best candidate for this job because I have the skills and qualities to match the job description, I am a fast learner which means I can add value to the team quickly, and I am commercially aware
Hello i am available For customer support service and i am gamer sinnce 2014. I have a experince of CSGo Cs2 . I have full time For this job. My board speed is also fast thanks.