RingCentral After-Hours Escalation Setup

$30-250 AUD

Fechado

Publicado há aproximadamente 1 mês

$30-250 AUD

Pago na entrega

I need to walk through, configure, and fully test an after-hours rule on my RingCentral call queue. Outside of business hours every call should go directly to voicemail, unless the caller flags it as urgent—in that case it must be forwarded instantly to the team lead’s phone. I want this built live with me so I understand each step. Once the escalation path is working, we’ll spend the remainder of the hour fine-tuning other features I use every day, specifically the IVR menu settings and the newer AI receptionist options. A short screen-share session is perfect; one focused hour should cover everything. Deliverables (completed during the call) • Functional call-queue rule that sends after-hours calls to voicemail • Verified urgent-call forwarding to the team lead’s phone • Quick tutorial and applied changes for IVR menus and AI receptionist features Acceptance criteria • Test call placed after hours rings voicemail as expected • Test call marked urgent rings the team lead’s phone without delay • I leave the session confident I can adjust these settings on my own RingCentral admin portal access is ready whenever you are, and I’m available to start right away.

ID do Projeto: 40291724

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4 propostas

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Ativo há 1 mês

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4 freelancers estão ofertando em média $175 AUD for esse trabalho

@SnTechnologies59

Hello Sir, I can assist you in configuring and testing your RingCentral call queue settings through a live screen-share session. With 7+ years of experience in VoIP systems, IVR configuration, and call-flow management, I can help set up the after-hours rule so calls go directly to voicemail while urgent calls are forwarded instantly to the team lead’s phone. During the session, we will also review your IVR menu settings and AI receptionist options, ensuring everything is configured correctly and easy for you to manage later. I will guide you step-by-step and perform live test calls so you leave the session fully confident managing the system. Please message me so we can start the session and complete the setup. Best regards, SoftNexus Technologies

$220 AUD em 2 dias

5,0

(1 avaliação)

1,0

@mindmagic1

Hi, I can guide you step-by-step to configure and fully test the RingCentral after-hours call-queue rule. I’ve worked with RingCentral admin settings, IVR flows, and call routing to ensure reliable escalation paths and clear voicemail handling. First, we’ll configure the after-hours rule so calls route directly to voicemail. Next, we’ll set up and test the urgent-call flag to instantly forward calls to the team lead’s phone. Finally, we’ll review and optimize your IVR menus and AI receptionist settings during the same session. By the end of the call, the routing will be verified with live tests and you’ll clearly understand how to manage these settings yourself. Ready to start anytime.

$90 AUD em 1 dia

0,0

(0 avaliações)

0,0

@billybryan98

Hello, I’m a solo developer with solid hands-on experience configuring RingCentral workflows, call queues, after-hours rules, and IVR/AI receptionist features. I’ll walk you through every step live, so you understand exactly how the escalation and routing are set up and tested in your admin portal. Previously I’ve built and tested end-to-end call routing for after-hours scenarios: routing to voicemail by default, with urgent calls instantly forwarded to a designated lead, plus clear, repeatable steps for IVR tweaks and AI receptionist settings. I’ll translate your exact requirements into a robust, tested configuration and demonstrate it live while you watch. I can handle the work in the live session and confirm the setup end-to-end, with a quick follow-up explanation so you can adjust it yourself later. During our hour, we’ll finalize the after-hours rule, verify urgent-forwarding, and cover IVR/AI tweaks. Please feel free to contact me so we can discuss more details. I am looking forward to the chance of working together. Best regards, Billy Bryan

$250 AUD em 5 dias