Em Andamento

Skilled support manager needed for part-time supervision of Zendesk agents and metric reporting

Online, remote, part-time.

We are looking for a Skilled support manager - to help us part-time with supervision of Zendesk agents and metric reporting. Must have strong attention to detail, familiarity with Zendesk support metrics, and strong at coaching based on those metrics for improvement.

We are a SaaS company, and our support team uses Zendesk. The person who is a fit for this position is experienced in SaaS customer support workflows. This person should be able to use or build the needed metrics for reporting. This person should be able to review individual agent and overall support metrics focusing on action items to improve.

The shape this would take would be 1-2 meetings with support during the week, and morning / end-of-day review of zendesk and prompting agents on needed actions.

I would like to have a discovery call for help reviewing what we currently have and do, and then to get your recommendations to build out a process and plan your involvement in the team.

Thank you!

~Jonathan

Habilidades: Customer Retention, Suporte ao Cliente, Atendimento ao cliente, Gerenciamento, Assistente virtual, Zendesk

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Acerca do Empregador:
( 0 comentários ) Pompano Beach, United States

ID do Projeto: #19906218

Concedido a:

beimaniago

Hi there, great Friday morning to you! I understand that you are looking for a supervisor/quality assurance specialist for your team. Before I went into freelancing, I was a supervisor and QA specialist for US-based Mais

$15 USD / hora
(3 Comentários)
2.9

16 freelancers estão ofertando em média $28/hora para esse trabalho

jkaranm

Hi, My name is Janis and I have been here in freelancer since 2014. One of the preferred freelancer because of the good standing and have good feedback from previous employers. I was asked by the freelancer staff Miche Mais

$18 USD / hora
(44 Comentários)
7.9
itsmugunthan

Hi there! I am an experienced Virtual Assistant and a Customer Support Executive with nearly 2 years of experience. I believe we can help you with your Skilled support manager for part-time supervision of Zendesk ag Mais

$18 USD / hora
(43 Comentários)
6.6
okechukwu1

Hello! I would like to be considered for the position of your Support Manager. I have over 2 years of Customer Support and Project Management experience. As a Project Manager, most of the work I did encapsulate all the Mais

$15 USD / hora
(5 Comentários)
5.0
jfngan

Hi There ! My name is Jean-Francis Ngan, multilingual (French & English) customer representative. I am very involved in support / customer service projects and have a great experience in phone support, email and cha Mais

$16 USD / hora
(6 Comentários)
1.9
gtr34ab

Hi, I am attached to BPO industry from past 13 year and work for several projects. My last position was the operation manager for a global account. I am very much suitable for this role. Regards, Relevant Skills an Mais

$27 USD / hora
(0 Comentários)
0.0
kagika

Hello, I have read your job description, and I am very much interested to work on it, as I've been working in the customer support industry for over 7 years and I can say that I've gained a lot of the skills needed Mais

$20 USD / hora
(0 Comentários)
0.0
ibrahimanam

being a customer service is my preferable tasks to do, I am willing to give quick response and answer all the questions

$25 USD / hora
(0 Comentários)
0.0
sarmaprakki2010

IF YOU ARE AN EQUAL OPPORTUNITY EMPLOYER, KINDLY CONSIDER MY INTEREST AND CANDIDATURE. Hi Jonathan, My name is Sitaram. I understand that you are looking for a "Customer Support Manager" to join your team. I hav Mais

$15 USD / hora
(1 Comentário)
0.0
logicoverdrive

Logic Overdrive is an ISO 9001:2008 certified Information & Technology company, focused on delivering high performance applications and leveraging deep domain-aligned competencies to clients across United States, Europ Mais

$25 USD / hora
(0 Comentários)
0.0
$25 USD / hora
(0 Comentários)
0.0
$22 USD / hora
(0 Comentários)
0.0
missanzhelika

My name is Anzelika Cikuna and you can check my CV on LinkedIn. I recently built the entire CS department from the scratch, introducing policies, procedures, KPIs, and much more. Relevant Skills and Experience Zendesk Mais

$25 USD / hora
(0 Comentários)
0.0
$25 USD / hora
(0 Comentários)
0.0
shengquanz

I have been doing what you exactly ask in past 20 years in Oracle, Amazon, Dell and HP. Look forward to having chance to work for you. thanks, Cliff

$126 USD / hora
(0 Comentários)
0.0
edbarrientos

Hi, Jonathan, I'm eager to work with you in this project. I have a great experience at start-ups in Operations and Customer Service. I have myself designed and implemented customer support workflows and Zendes Mais

$27 USD / hora
(0 Comentários)
0.0