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Technical Support Agent - Pacific Time (Full Time, 100% Remote)

$2-8 USD / hour

Cancelado
Publicado há mais de 5 anos

$2-8 USD / hour

If you love to take initiative with customer issues and want to own the customer experience, then this is the role for you. We are looking for a Technical Support Agent to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely. You can work from anywhere in the world. But, you MUST be able to work full-time Monday through Friday from 9 am to 6 pm (Pacific Time). The ability to work a few hours on weekends is an advantage. YOU WILL BE RESPONSIBLE FOR: - Maintaining high-quality customer service and professionalism at all times. - Dealing directly with customers and employees who have technical problems with our software, recommending and performing corrective actions. - Communicating with our developers to resolve technical concerns as well as working with our application update testers to verify and confirm quality. - Doing callbacks in regards to sales inquiries and technical issues. - Issuing refunds and processing payments. - Updating our self-help documents so that customers and employees can attempt to fix their problems themselves. THE BEST MATCH FOR THIS JOB: - Has extensive experience in technical support, particularly in troubleshooting SaaS software solutions. - Has an affinity for helping customers and teaching them in a timely fashion with outstanding follow through and problem-solving skills. - Has excellent written and spoken English. - Is resourceful, detail-oriented, and can work with minimal supervision. - Is fully equipped for remote work with an excellent internet connection, a headset, and any ONE of the following devices: iPhone, Android mobile phone, or iPad/tablet. - Experience in sales and customer success is a huge plus. - You must also agree to use our time tracking software while at work. THE APPLICATION PROCESS: Please only apply if you are seriously interested and have the required experience. We are looking for someone reliable who values punctuality, has a good work ethic, and is looking for a long-term position. To apply, please go to: [login to view URL] ABOUT OUR COMPANY: We are a team of over 65 people working 100% remotely in 27 different countries. We develop and market Time Doctor, a time-tracking and productivity tool. Our software can be used by individuals or teams to track time for tasks and monitor computer activity, such as taking screenshots while working, monitor keyboard and mouse activity, and tracking web app and website usage. Learn more about us here: [login to view URL] [login to view URL]
ID do Projeto: 17613826

Sobre o projeto

39 propostas
Projeto remoto
Ativo há 6 anos

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39 freelancers estão ofertando em média $6 USD/hora for esse trabalho
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Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Technical Support Agent because its one of our skills and we offer this service. I can assign someone who fits your project requirement or assigned to me. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of a successful business & attracts repeat sales. Our team members have more than 7 yrs’ experience in telemarketing, data entry, online research, email handling & customer service/support. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here (you can check the good reviews we garner on our profile). Willing to discuss things with you.
$8 USD em 40 dias
5,0 (44 avaliações)
8,0
8,0
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Hello, Hope you're feeling well. I have applied on that portal that you have mentioned, please review and let me know if you have any questions. Regards, Ali
$5 USD em 40 dias
5,0 (142 avaliações)
6,6
6,6
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I have 8 years of experience with customer support. Looking forward to your message. I have submitted the application on the given link.
$5 USD em 40 dias
4,9 (46 avaliações)
6,6
6,6
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Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information Technology. I love to build long term relationship. I have experience in Customer Support, Back end Support , Technical Support, Website design and development, Wordpress Expert and troubleshoot. Message me to discuss more about your project Thank you Maninder Singh
$3 USD em 40 dias
5,0 (2 avaliações)
5,1
5,1
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Hire me. I have all the required experience needed for this job and beyond that. I'm a tech guy with in depth experience on SaaS, Cloud Computing, System Administration, Digital Marketing, Web Design and more. I'm expert in client management, customer support and have problem solving mind. I have strong communication skills and I can handle any issues instantly so that there will be no hamper on the reputation of your organization. I've also experience on ERP's and billing systems. I'm excellent in English & fluent.
$5 USD em 40 dias
4,7 (29 avaliações)
4,6
4,6
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I am Furrukh Amin Gondal with more than 12 years of experience in Customer support industry. I have vast experience of calling to the insurances in US for claims verification. I provide unique quality & unparalleled services to my clients. I was hired in the sales & marketing department of the 'Imperial Chemical Industry' (ICI) which is a multinational company & I was the only guy who was interviewed by the top management for being having excellent communication skills. I have expertise in client handling, maintaining client’s data, writing emails, responding to queries in a timely & professional manner, remote team management, and have expertise in many other areas of operations. I have trained many people in my career, and I love sharing my knowledge and expertise so that others can benefit from it. I have graduated from a renowned university in my country. I was the only guy in my company who was given promotion as a team lead within 6 months of my hiring. I scored 6.5 bands in my IELTS test. I am innovative, hardworking & a quick learner & I can easily adapt to the work patterns of my clients. Please give me an opportunity for an interview & I will show you my worth. Thank you for your request consideration Furrukh Amin Gondal
$6 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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hi.. i love to work remotely and also satisfy customer with service, i am very enthusiastic to take care of customer of any company , i hope you will infinitely give me this work thank you
$5 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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Hi I am interested in this job. However I am a professional SEO and have good software knowledge. my contact number--- (91) 7011096449
$5 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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Hi! I would like to be a part of this company. I've worked as a Technical Support Agent for more than a year with Norton in which I handled walkthrough and remote troubleshooting for customers and I also worked as a customer service representative in which I also handled sales. I've been with the BPO industry for almost 3 years already and I'm really passionate with helping people. Driven with excellence and goal-oriented. There would be no problem with the working hours. My time is flexible and can surely also work on weekends. I certainly have the knowledge to work on this job and would be glad to be a part of this growing company.
$5 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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I can give the best result and Im happy to join your team.
$5 USD em 10 dias
0,0 (0 avaliações)
0,0
0,0
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I am expert in these types of projects from last 4 years worked with many companies as technical support executive
$6 USD em 48 dias
0,0 (0 avaliações)
0,0
0,0
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Throughout my journey, I have been helping eCommerce firms with their Customer Service tasks. My responsibilities included: - Live chats (Zopim, Olark) - Email handling (Zendesk) - Product Uploading (Shopify, Magento) - Chargeback claims (Paypal, Amazon, Ebay, BBB, Credit cards and more) - Refunds and Paychecks - Managing Invoices - Creating shipment labels in ShipStation - Product listing in shopify, Magento, and wooCommerce stores - Inventory Management on spreadsheets, google docs and Excel Experience, passion and willingness to learn more are what I have in me and will always have. You will never regret considering me for this position. Though I am building my profile on Freelancer.com, but I do have satisfactory experience working as a Virtual Assistant in different domains. I would love to discuss more on the roles and responsibilities. Looking forward to connecting with you really soon. Best regards.
$5 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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I have 4 years of experience as Technical Support includes network management, software development and database administration. Tech specialists may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems.
$5 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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Dear Sir, I am an experienced Professional in Information Technology working over 11 years in Sri Lanka and Saudi Arabia for reputed Organizations such as Hotels, Bank and Automotive industry. Throughout my career, I have taken numerous trainings and certification exams such as CCNA, Systems & Network Administration, Installing and Configuring Windows Server 2012, Administrating Windows Server 2012, Linux Systems & Network Administration, Graphic Designing Course and Web Developer Program, I have a very good speed in data entry and typing skills as well. I pride my work on being professional, of the highest quality and always deliver on time. Thank you for taking the time to read my application. Looking forward to an opportunity to provide my best services at all time. Best regards, Anura Dias
$5 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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Hello Sir, I have got more than 10 years of experience in customer handling via chat,email and phone and have worked with companies like HP,IBM ,Dell and wipro. I had been working as a freelancer since last 6 years and can work under minimum supervision. I can assure you that I will be able to reply to the chats and emails on the given SLA and also ensure 100% customer satisfaction. As far as Time Doctor yes I have already worked on this app and this will surely help me, also really exited to know more about the back-end and help the customers. Hope to talk to you more on this. Thanks Kash
$6 USD em 40 dias
0,0 (1 avaliação)
0,0
0,0
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If you are struggling like so many other companies in recruiting serious remote Customer Service Agents, look no further. We can provide an entire team or a single agent to work on your projects, be it full time, part time or project based. Our agents are highly trained in Customer Service roles including Technical positions with excellent English skills. We guarantee full support during training and long-term responsible Customer Service Agents. Our services start at 10USD/hour or we can discuss a custom-made offer that will not require hourly payment. All our agents are US citizens with a clear criminal record and background checks. Our agents have experience with multiple communication software and apps such as Slack, Zoho, Skype, Zendesk, Salesforce Desk etc. Get in touch and let's discuss your requirements!
$11 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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We have a ability to do your work in a Proficient manner. we have team of experienced 16 year in customer services.
$8 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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We are a team of 10 support professionals who can work in the pacific time. We have good experience in Wintel support and remote tools handling. We will work from offshore and provide a good turn around supporting US customers accomplishing the SLA's as per the requirement.
$8 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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rewards-medal Icon Share your skills. Tell the employer about relevant skills you have. If the project is about data entry do not mention your HTML skills! Place Bid Cancel Time Tracking Illustration How Do Hourly Projects Work? Track Your Hours You can track your hours automatically using our Desktop App or by logging into the Freelancer.com website, and entering your hours on the project management page. Get Paid Automatically Every Wednesday 00:00 AEST You will be automatically paid for tracked hours every Wednesday of the rewards-medal Icon Share your skills. Tell the employer about relevant skills you have. If the project is about data entry do not mention your HTML skills!
$16 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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My experience in the customer service related and my ability to work autonomously make me a good match for this position. Not only that I have the savvy experience and superior communication ability to be an asset to the company but your company provides many services that I have had experience with in a variety of capacities. I believe that my familiarity with the customer service industry would make me a good fit for this position.
$8 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0

Sobre o cliente

Bandeira do(a) AUSTRALIA
Queens Park, Australia
5,0
15
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Membro desde dez. 11, 2008

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