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I’m looking for a freelance partner who can jump in and handle daily customer chats on WhatsApp. Your role is simple yet vital: reply quickly, courteously, and accurately so every person who contacts us feels heard and helped. Here’s what I need from you: • Monitor our WhatsApp account during the agreed-upon hours. • Use the response guidelines I’ll provide to answer questions, process simple requests, and note any issues that need escalation. • Keep a concise log of resolved and pending chats so nothing slips through the cracks. Fluent, friendly written Bahasa Indonesia is essential. If you already have experience as a virtual assistant or social-media chat agent, even better, but I’m happy to give clear instructions and templates to get you started. I value fast replies, consistency, and a professional but approachable tone. Let’s talk about your availability and set up a short trial shift to make sure the workflow feels right for both of us.
Project ID: 40416713
137 proposals
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Active 18 hours ago
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137 freelancers are bidding on average $19 USD/hour for this job

As a skilled freelancer, I understand the importance of timely and accurate responses while maintaining a professional yet approachable tone, which are key attributes for this project. My extensive experience in customer service and virtual assistance has equipped me with the necessary skills to not only handle daily customer chats on WhatsApp but also to ensure that every person who contacts us feels heard and helped. Having used WhatsApp in my previous roles allowed me to gain proficiency in navigating the platform and handling conversations efficiently. More importantly, my fluency in Bahasa Indonesia ensures that I communicate with your customers effectively and leave no room for misinterpretation. I commit to providing fast replies, maintaining consistency, and keeping a comprehensive log of resolved and pending chats to ensure that nothing slips through the cracks. Choosing me means choosing reliability, professionalism, and adaptability. I am ready to learn any response guidelines, templates or tools you require, making sure we start on the same page. Let's discuss your specific needs further, establish our compatibility through a trial shift, and together streamline your workflow for maximum productivity.
$20 USD in 40 days
2.7
2.7

Right now are you missing messages or are replies just not fast and consistent enough Most businesses lose customers on whatsapp not because they do not have answers but because responses are slow inconsistent or feel robotic and that is usually where trust drops what you need is someone who keeps conversations flowing naturally while staying accurate and organized so every customer feels taken care of I can handle daily whatsapp chats with quick friendly and clear replies in bahasa indonesia following your guidelines while also making sure no message gets missed and anything important is properly flagged I will keep a simple log of resolved and pending chats so everything stays organized and easy to track without adding complexity I have experience handling chat based support and understand how to balance speed with a natural human tone so conversations do not feel scripted quick question what hours do you need coverage for and what kind of questions do customers usually ask also do you already have reply templates or should i help refine them for better flow?
$15 USD in 40 days
2.3
2.3

Hi, I would be happy to support you with managing daily WhatsApp customer chats and ensuring every message is handled promptly and professionally. I have experience in customer communication, virtual assistance, and chat support, which allows me to respond quickly, follow guidelines accurately, and maintain a friendly, helpful tone. I’m comfortable monitoring chats during agreed hours, handling routine queries, and keeping a clear log of resolved and pending conversations so nothing is missed. I’m also reliable, consistent, and able to work independently while escalating issues when needed. While I’m fluent in English, I’m willing to follow your Bahasa Indonesia templates and guidelines carefully to ensure accurate responses. I’m ready for a trial shift and confident I can provide smooth, responsive customer support.
$15 USD in 40 days
0.0
0.0

Hi! I am a dedicated freelance professional with a background in business management and a strong focus on digital communication and customer success. I would love to assist you as your WhatsApp chat partner, as I truly understand how vital quick and courteous responses are for maintaining customer satisfaction. I am fully proficient in fluent, friendly written Bahasa Indonesia and take pride in maintaining a professional yet approachable tone that makes every customer feel heard. I am highly organized and comfortable following specific response guidelines while keeping detailed logs to ensure no inquiry slips through the cracks. My background in managing business operations ensures that I am disciplined with my time and consistent with my delivery. I am very interested in a trial shift to show you how I can streamline your workflow and provide excellent support to your clients. I look forward to discussing my availability with you!
$25 USD in 40 days
0.0
0.0

As a seasoned customer service professional, fluent in both written and spoken Spanish and English, I believe I possess the skills and experience necessary to excel in your WhatsApp chat responder role. My extensive background in customer service has taught me to value fast replies, consistency and maintaining a professional yet approachable tone, aligning perfectly with your requirements. Additionally, I am adept at handling daily influxes of customer inquiries, just as you require. My committed work ethic ensures that I will always be available during the agreed-upon hours to monitor your WhatsApp account effectively, respond to queries accurately using your provided response guidelines and most importantly, to ensure that no issues slip through the cracks by maintaining concise logs of resolved and pending chats. I understand the trials and tribulations of providing virtual customer support, which is why my hands-on experience as a virtual assistant can prove immensely valuable in this role. So, allow me to bring my linguistic fluency, valuable experience and dedication to bear on exceeding your expectations in providing timely, courteous and solution-oriented WhatsApp support. Let's set up a trial shift today!
$15 USD in 40 days
0.0
0.0

fluent English, knows how to communicate friendly , patient an ready to learn an express creativity in hard situations
$20 USD in 40 days
0.0
0.0

So I'm Fit and Available For this role And I want projects Support chat Support I'm Available with this
$20 USD in 40 days
0.0
0.0

I believe I’m a strong fit for this role because I already have hands-on experience in handling social media and audience interactions, which has helped me develop quick, polite, and effective communication skills. I understand how important it is to respond fast while still being clear and friendly, so customers feel valued and heard. I’m also very organized, which helps me keep track of conversations, follow-ups, and pending queries without missing anything. Additionally, I’m comfortable following guidelines and adapting to brand tone, ensuring consistency in every reply. I’m reliable, detail-oriented, and can handle chats calmly even during busy hours. I’m ready to learn your system quickly and start contributing from day one. Looking forward to working with you and delivering smooth, professional customer support.
$20 USD in 40 days
0.0
0.0

With my experience as a Virtual Assistant, I understand the value of impeccable customer support. I am proficient in monitoring various communication platforms and ensuring prompt, accurate, and friendly responses. My innate ability to provide concise logs and follow detailed guidelines will help ensure that no queries or issues slip through the cracks. Having worked on Bahasa Indonesia projects extensively, I assure you that my language skills will enable me to connect with your customers effectively. My clients often appreciate my approachable yet professional tone that creates a warm atmosphere in our conversations. It's important to note that my organizational and multi-tasking skills allow me to stay on top of various requests simultaneously without any compromise in accuracy. By choosing me for this project, you are opting for not just a chat responder but a reliable partner who can help streamline your business operations on WhatsApp. I eagerly look forward to demonstrating my skills through our trial shift.
$15 USD in 40 days
0.0
0.0

A professional with over 10 years of experience in customer service for international companies in the United States, Canada, and the United Kingdom. I have a strong background in call center environments, with intensive training in Venezuela, which has allowed me to develop effective communication skills, objection handling, and problem-solving abilities in multicultural contexts. I also have 3 years of experience in data collection and analysis in the pharmaceutical sector for a UK-based company, which has given me an analytical and detail-oriented perspective. I have worked in sales and academic advising for international universities, including student enrollment in online university programs (ISEP - Spain and Atlantic International University - USA), which has allowed me to acquire extensive knowledge of educational processes, administrative management, and student support. Key Competencies: Multilingual customer service (English and Spanish) Consultative selling and academic advising Data collection and analysis Effective and persuasive communication Remote work and CRM management Adaptability to international environments Immediate availability
$15 USD in 80 days
0.0
0.0

Being an expert in this field I will deliver work to my best level since I'm fluent in english and I'm capable of monitoring whatsapp accounts.
$20 USD in 40 days
0.0
0.0

Hello, I am very interested in helping you with daily customer chats on WhatsApp. I understand how important it is to reply fast, politely, and correctly so every customer feels supported. Here is what I can offer: I can monitor WhatsApp during agreed hours and reply quickly. I will follow your response guidelines carefully and keep the tone friendly and professional. I can keep a clear log of chats so you know which issues are solved and which need follow‑up. I am fluent in written Bahasa Indonesia and comfortable handling customer service tasks. I have experience as a virtual assistant and in social media communication, so I know how to manage time and keep consistency. I am reliable, detail‑oriented, and I enjoy helping people. I am available to start with a short trial shift as you suggested, so you can see my style and workflow. I am confident I can make your customers feel heard and valued. Thank you for considering my application. I look forward to working with you.
$15 USD in 40 days
0.0
0.0

I am a dedicated and hardworking individual with a strong interest in learning and improving my skills. I am responsible, punctual, and able to complete tasks efficiently within deadlines. I work well both independently and as part of a team, maintaining a positive attitude in all situations. I am quick to adapt to new environments and willing to take on challenges. I focus on delivering quality work and continuously strive for personal and professional growth. With good communication and problem-solving skills, I aim to contribute effectively to the organization’s success and achieve my career goals.
$20 USD in 40 days
0.0
0.0

Hola, Es un placer saludarte. Me pongo en contacto contigo porque me interesa mucho la propuesta de socio independiente para la gestión de tus chats de WhatsApp que vi en Freelancer. Tengo 23 años y cuento con amplia experiencia en atención al público. Me considero una persona muy simpática, con gran vocación de servicio y capacidad para conectar con la gente de manera empática y resolutiva. Mi objetivo es siempre asegurar que cada cliente se sienta escuchado y reciba respuestas precisas de forma rápida. Lo que puedo aportar a tu proyecto: • Gestión eficiente y rápida: Capacidad para responder de forma cortés y precisa, supervisando la cuenta en las horas acordadas. • Adaptabilidad: Uso de tus pautas de respuesta y plantillas para mantener un tono profesional pero accesible. • Organización: Mantenimiento de un registro conciso de los chats resueltos y pendientes para que nada se escape. • Experiencia: Sólida trayectoria tratando con personas, lo que me facilita el manejo de consultas y solicitudes simples. Tengo total disponibilidad para realizar el turno de prueba que mencionas y así asegurar que mi flujo de trabajo se alinea con lo que buscas. Quedo a tu entera disposición para conversar sobre los detalles. Muchas gracias por tu tiempo y consideración. Saludos cordiales, Milagros Navarro
$20 USD in 40 days
0.0
0.0

Hi, I understand the significance of consistently responding promptly and professionally to your clients to maintain customer satisfaction levels, and I guarantee that with me on board no chats will ever go unanswered. Let's connect and start working immediately.
$15 USD in 40 days
0.0
0.0

I am the best candidate for this role because I am committed to getting back to clients and understand the importance of timely responses. I am great with social media and have great time management skills and have worked in customer service for years which makes me quite the qualified applicant.I'm familiar with the pressures of social media communication having previously worked as a virtual assistant and a customer service representative. In these roles, I was responsible for ensuring rapid response, processing requests, and noting any unresolved issues promptly; skills that are directly transferable to this project. Moreover, as someone who values organization and consistency, I have a proven track record of keeping detailed logs to prevent any client interaction from slipping through the cracks. I'm also proficient in Bahasa Indonesia, which would allow me to communicate effectively and fluently with your customers. As a digital assistant, my primary goal is to enhance your productivity and efficiency. That entails not only completing tasks promptly but also adhering strictly to guidelines. You have my assurance: I will use the response guidelines given meticulously, ensuring that every client feels heard and helped. Let's schedule a trial shift - I'm confident you'll see how well disciplined and communicative my approach is in real-time.
$20 USD in 40 days
0.0
0.0

Hi there, You’re in the RIGHT PLACE! I’ve worked on SIMILAR PROJECTS multiple times and understand how to deliver this EFFICIENTLY and CORRECTLY from the start. While I’m NEW to Freelancer.com, I bring 17+ YEARS OF EXPERIENCE from other freelancing platforms, successfully delivering HIGH-QUALITY PROJECTS and REAL RESULTS for clients. To provide an accurate SCOPE, TIMELINE, and COST, I’d like to ask a few KEY QUESTIONS. Due to Freelancer’s character limit, it’s difficult to cover everything here. Let’s connect in CHAT so I can: • Share RELEVANT PAST WORK • Understand your EXACT REQUIREMENTS • Propose a CLEAR and EFFECTIVE ACTION PLAN I’m confident you’ll find my approach PRACTICAL, TRANSPARENT, and RESULTS-DRIVEN. If you're ready to get this done the RIGHT WAY, I’d be happy to get started. Looking forward to CONNECTING with you. Best regards, Amit Ranjan
$20 USD in 40 days
0.0
0.0

Hi! I’m interested in this role. I communicate well in written Bahasa Indonesia friendly, professional, and consistent. I reply fast, follow guidelines closely, and keep chat logs tidy so nothing slips through. I’m quick to adapt, so onboarding won’t take long. Just share your templates and I’m ready to go. Can we start with a short trial shift? I’m flexible on schedule.
$15 USD in 40 days
0.0
0.0

Hi! I'm reliable, friendly, and respond fast — exactly what your customers need. I can monitor WhatsApp, follow your guidelines, and keep a clear log of every chat. No messages will slip through. I'm professional yet approachable, and ready to start right away. Let's talk! Regards Lígia Freire
$20 USD in 40 days
0.0
0.0

I’m highly organized and detail-oriented, which helps me manage tasks like scheduling, data entry, email handling, and research efficiently without missing important details. I’m also quick to learn new tools and systems, so I can easily adapt to your workflow and preferred platforms.
$20 USD in 40 days
0.0
0.0

desa medalsari, Indonesia
Member since May 4, 2026
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