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Freelance Client Communication Coordinator (Massage Clinic) Location: Remote Position Type: Freelance / Contract (Trial Basis → Ongoing if a good fit) Hours: Part-time, scheduled check-ins (not all-day coverage) About the Role We are a busy massage clinic seeking a dependable freelance communications coordinator to manage follow-up on client inquiries that were not fully resolved by our AI receptionist. This role focuses on human follow-up where automation ends. You will review AI call logs and transcripts and respond only when necessary, using provided guidelines, FAQs, and scheduling tools. This position begins on a trial basis, with the opportunity to become an ongoing freelance role for the right candidate. Work Schedule (Required Availability) This is not full-day work. Messages and call logs are checked only at the times listed below(Central Standard Time Zone in the USA): Tuesday, Thursday: 10:00 AM 12:30 PM 3:00 PM 5:00 PM Saturdays: 4:00 PM What You’ll Do: -Review AI receptionist call logs and transcripts -Identify inquiries not fully addressed by the AI Respond to clients using: -Approved FAQs and response guidelines -Scheduling software to check availability -Check Staff service lists to match clients with the correct provider -Assist with basic scheduling and service inquiries using FAQs -Log call result on shared spreadsheet noting any complete or needing management contact If a request is too complex to complete: -Capture client name and contact details -Write a short, factual summary -Log the inquiry into a shared spreadsheet for senior staff follow-up. What You Will Not Do: -Provide medical or clinical advice -Handle billing disputes, refunds, or complaints -Make policy exceptions or special approvals and you will not -Resolve complex or sensitive issues independently. Training & Support: -A step-by-step training video will be provided -Written SOPs, escalation guidelines, and FAQs included -Clear boundaries on when to respond vs. escalate Systems You’ll Access: -AI receptionist call transcripts and logs, -Scheduling software -Staff service listings -Internal FAQ and response guides -Senior Staff Escalation Spreadsheet -All systems access is authorized for clinic use only. Confidentiality & HIPAA Compliance -This role requires strict confidentiality -All client information must be handled in a HIPAA-compliant manner -Candidate must be willing to sign a HIPAA acknowledgment and confidentiality agreement -Experience handling sensitive or confidential information is strongly preferred Requirements: -Excellent written and spoken English with no accent -Clear, professional, client-facing communication -Reliable attendance at scheduled check-in times -Strong attention to detail and documentation -Comfortable working with transcripts, scheduling software, and spreadsheets -Prior experience in customer service, virtual assistance, healthcare, or wellness is a plus
Project ID: 40534756
21 proposals
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Active 6 days ago
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Hello, I have experience working with data, spreadsheets, and customer-facing tasks, and I’m comfortable following procedures and documenting information accurately. I’m detail-oriented, reliable, and confident communicating with clients in a professional manner. I can review call transcripts, handle scheduling-related inquiries, and escalate anything outside the provided guidelines. I’m also available during the required check-in times and understand the importance of confidentiality when handling client information. Eagerly looking forward to working with you!
$3 USD in 25 days
2.4
2.4
21 freelancers are bidding on average $6 USD/hour for this job

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai
$8 USD in 40 days
8.3
8.3

Hi, I think this role is a good fit for my background. I've spent the last 10 years working in customer support, virtual assistance, lead management, and administrative roles where attention to detail and clear communication were a big part of the job. Reviewing transcripts, responding to inquiries, updating spreadsheets, and following established processes is work I'm very comfortable with. I'm also comfortable working with scheduling systems, shared spreadsheets, SOPs, FAQs, and handling sensitive information. In previous roles, I've regularly worked with customer records and confidential data, so following privacy and confidentiality requirements is something I take seriously. I'd be happy to start with the trial period and learn your workflow through the training materials provided. Thanks, Ujjwal
$4 USD in 40 days
7.6
7.6

Hi Sir, I have carefully reviewed your project and understand you need a reliable Client Communication Coordinator to manage AI receptionist follow-ups and scheduling. With 7+ years of experience in virtual assistance, customer support, email handling, data entry, and spreadsheet management, I can communicate professionally, follow SOPs, maintain confidentiality, and accurately document every interaction. I am dependable, detail-oriented, available during your required CST check-in times, and ready to start immediately.
$5 USD in 40 days
6.6
6.6

Hi I’m experienced in customer support, virtual assistance, and client communication, with a strong focus on professionalism, accuracy, and confidentiality. I have experience handling client inquiries, maintaining detailed records, and working with spreadsheets and online systems to ensure smooth operations. I can reliably review AI call logs and transcripts, identify inquiries that require human follow-up, and respond using your provided SOPs, FAQs, and scheduling tools. I am comfortable documenting outcomes, updating tracking sheets, and escalating complex issues with clear and accurate summaries when needed. I understand the importance of confidentiality and HIPAA compliance when handling sensitive client information. I am detail-oriented, organized, and able to follow established procedures while maintaining a positive client experience. I am also available during the required CST check-in times and can commit to consistent, reliable communication. You can check my reviews for that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you
$5 USD in 40 days
6.0
6.0

Hi, I have experience in customer support, virtual assistance, and client communication. I can manage AI call reviews, client follow-ups, scheduling support, and accurate spreadsheet documentation while following SOPs and confidentiality requirements. I’m reliable and ready to support your clinic’s communication workflow. Best regards, Farah
$4 USD in 40 days
5.0
5.0

As a Freelance Client Communication Coordinator, my primary expertise lies in leveraging technology to streamline complex processes and enhance user experiences. My wide ranging skills, including a strong proficiency in written and spoken English, attention to detail, and comfort working with scheduling software and spreadsheets position me strongly for this role. Having worked on platforms such as LangChain, Rasa, Dialogflow, Botpress for chatbot automation at scale can prove invaluable in tackling your specific need to evaluate AI logs and respond humanly when necessary. Moreover, my background in healthcare and wellness will help me acquaint myself swiftly with your unique context while dealing with your clients' queries. I also have prior experience handling confidential information and can ensure strict HIPAA-compliance while working with delicate client matters.
$5 USD in 40 days
4.4
4.4

Greetings, I appreciate the opportunity to apply for the Client Communication Coordinator position at your massage clinic. You’re looking for someone to manage client inquiries that the AI receptionist couldn’t fully resolve, and I believe I can be a great fit for this role. My approach would involve carefully reviewing call logs and transcripts to identify any outstanding client needs and responding with clarity while adhering to your provided guidelines. With strong communication skills and a keen attention to detail, I can ensure that each client receives the attention they deserve, while also efficiently logging inquiries for follow-up. My experience in customer service and familiarity with handling sensitive information aligns well with your requirements, especially regarding HIPAA compliance. I’m excited about the possibility of contributing to your clinic's success! Best regards, Muhammad Arshman
$5 USD in 40 days
3.6
3.6

We've just completed a similar project supporting a wellness clinic with structured client follow-ups in a semi-automated system. We will ensure clean, reliable AI-to-human communication. You won't find someone better aligned with what you're looking for. I understand reviewing AI call logs at CST check-ins, using FAQs, scheduling tools, service lists, and logging HIPAA-compliant notes with escalation. I bring customer support and VA experience. I'd love to chat about your project! The worst that can happen is you walk away with a free consultation. Regards, Danie.
$5 USD in 40 days
2.4
2.4

Hello, I am interested in the Freelance Client Communication Coordinator position. I have over 6 years of professional experience working in client-facing and process-oriented roles, including healthcare-related software environments where accuracy, confidentiality, and clear communication are critical. My background includes reviewing client interactions, documenting findings, following SOPs, handling scheduling-related workflows, and working closely with teams to ensure issues are resolved efficiently. I am comfortable reviewing call transcripts, identifying unanswered client concerns, responding according to established guidelines, and escalating complex cases when required. I have strong written English communication skills, excellent attention to detail, and experience working with spreadsheets, documentation systems, and web-based platforms. I understand the importance of handling sensitive information responsibly and am willing to sign confidentiality and HIPAA-related agreements as required. I can reliably attend the scheduled CST check-in times and provide accurate documentation of all interactions. I am a quick learner and can efficiently follow the training materials, SOPs, FAQs, and escalation procedures provided by your team. I am available to start immediately and would welcome the opportunity to discuss how I can support your clinic and contribute to a positive client experience. Thank you for your consideration. Best regards, Zain-Ul-Hassan
$5 USD in 40 days
1.6
1.6

Hi, I am interested in this project, and you can provide me with that video so I can understand it easily. You can chat with me here. Thanks Euphrasia Gomes
$5 USD in 40 days
0.0
0.0

With my extensive experience in digital marketing, automation, and virtual assistance, I am ideally positioned to excel as your Client Communication Coordinator for your busy massage clinic. My past work in customer service and healthcare, as well as my meticulous attention to detail, are great assets for managing the follow-up on client inquiries that need personalized attention beyond what AI receptionists can offer. In addition to excelling in managing complex communication tasks efficiently and professionally, my strong technical skills with tools like scheduling software, spreadsheets, and AI systems will ensure that I can effortlessly navigate your clinic's processes. Moreover, my experience with handling sensitive or confidential information ensures I fully understand and respect the importance of confidentiality and HIPAA compliance for such a role. But it's not just about having the right skills; it's also about achieving results that align with your business goals. Over the years, I have generated 50,000+ qualified leads for my clients while maintaining profitability and increased revenue by significant margins for service businesses. I bring this same commitment to effective communication and tangible outcomes to our potential partnership. Let me help take your client communications to new heights of efficiency, quality, and customer satisfaction.
$5 USD in 40 days
0.0
0.0

Hello! I am a pharmacist with prior experience in managing clinics schedule and dealing with patients’ inquiries. I worked as virtual assistant at a major hospital for one year managing patients’ appointments with clear and professional communication. I am strict about check-in times and willing to start immediately. I agree to signing HIPAA acknowledgment and confidentiality agreement. Looking forward to hearing from you! Thanks
$7 USD in 40 days
0.0
0.0

dothan, United States
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