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Client Services Representative

Client Service Representative Job

WHO WE ARE:

Convirza goes beyond traditional call tracking to gather deep data from phone calls, and then take action with the first ever call marketing optimization platform. We are passionate about helping the marketers we serve optimize their spending, save revenue, and improve their ROI. Headquartered in Draper, UT, with a satellite office in Agoura Hills, CA. We use speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions, analyze phone performance and take action with workflow-based marketing automation.

Yes, it’s Cutting Edge and Convirza is looking for talented people who want to make a difference.

OVERVIEW OF THE POSITION:

Convirza is looking for talented, capable, and energetic people to help it grow at this important time in its development. To help us achieve our planned growth, we are looking for a Client Service Representative to help us better serve and support our clients. This individual must be able to develop a thorough understanding of our products and services, and be able to think and act quickly and accurately.

RESPONSIBILITIES & DELIVERABLES:

The Client Service Representative at Convirza will:

Build customer relationships by handling questions and concerns from customers about our Convirza-CQM product and services

Provide customers with training as needed in how to better use our award-winning call tracking platform

Identify and facilitate resolution of any customer issues acting as roadblocks to customer satisfaction.

Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve the issue.

Identify new ways that existing customers can use our services and champion them to the appropriate Account Executive as needed.

Assist customers with product setup

Assist customers with automated billing issues

Respond to email, phone, and chat inquiries from internal and external clients

Assist with identifying service issues and reporting them to the product development team

Act as coordinator on customer services for multiple Convirza internal departments such as operations, billing, and implementation. Responsible for acting as customer advocate.

And other duties as assigned.

REQUIREMENTS:

Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.

Preference will be given to candidates with experience in “customer-facing” and/or service-oriented positions.

Qualified applicants will have experience managing relationships that are not completely sales driven.

Experience building internal and external customer relationships helpful.

Ability to navigate across an organization and grow current customer business base through internal partnerships.

Comfort with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties.

Willingness to learn our own in-house applications, as well as basic [url removed, login to view] and Salesforce navigation, and some SQL and Postman tasks.

Ability to resolve sometimes complex problems using analysis of data from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent.

Creativity, Integrity, and Enthusiasm

Customer service focus.

Excellent communication skills, both oral and written. Fluent in English.

Habilidades: Atendimento ao cliente, Processamento de Dados, Excel, SQL, Suporte Técnico

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Acerca do Empregador:
( 0 comentários ) United States

ID do Projeto: #10490235

20 freelancers estão ofertando em média $6/hora para este trabalho

Shah101

Hello I have read your requirements and ready to start ASAP. If you have any questions please let me know. Regards, Ali

$5 USD / hora
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6.6
Excelentt

Kindly share more details about your business. Have you created canned responses yet? I have 6 years of experience in customer support and admin support tasks. I have done live chat support (olark, zopim), admin Mais

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rodrirosa123

Have done telemarketing for about three years now. Selling different products and services. I am also very organized and very professional with a Bachelors in Management from an USA University

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Gayane19900

I have enough experience in the role of a VA, customer support for a Swedish Amazon and an Australian SEO company so I hope can be a good fit for this project. Please do not hesitate to contact me for more info. ... s Mais

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hirenbrahmbhatt2

Hello, Hope you are doing well, I am here with good past experience of handling inbound calls and email support as well along with chat support. I have good communication skill and experience of handling incoming Mais

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csinfotechorg

Hi, I have gone through the project description and we are very much interested in this project further with you. Please feel free to contact me directly if you have any question. Thank you for your time and con Mais

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LesOutbounders

Hello there! I understand you're looking to hire experienced agents for Customer Support. You might have heard of us before, the Outbounders.com. - We have hundreds of competent outbound reps ready for hire rig Mais

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jessaceglobal

I have 3 years experience working in a local call center such as: * Concentrix for Linksys * Convergys for Sprint * PeopleSupport (now Aegis) for Earthlink * TeleTech for United Airlines * ePerformax for Washing Mais

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ahmedjutt2000

I have been working in the Call Center industry for approx 5 years now. Been working with different companies and various projects over the years. Experienced for all sorts of Customer support and care projects. More Mais

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alikhan2012

Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve c Mais

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kannaiar

Professional experience: 1. Worked as a Senior Customer Support Executive (Chat & Email process) in Value Labs, Hyderabad, since August 2011 to September 2014. 2. Worked in [url removed, login to view] as senior customer support a Mais

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Versitilance

Hello, After 7 yrs in the corporate world, I recently became a freelancer to balance my time as a parent. With 5+ client relationship management experience, I can ensure accuracy, time efficiency, quality, and an Mais

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yehcmallari17

Hi, I am glad that I saw your proposal here in upwork and I am very pleased to work with your company. I can speak in English fluently with pleasant accent. I have applied on your proposal because I am looking for a lo Mais

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AshDahlia

The exact kind of proposition I would love to take up and grow with, I have the skills needed to do it the job perfectly

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cwashingt

For five years I worked with Military One Source, a private company with a Military contract to, provided credentialing services for their EAP network. Work with this company for almost six years and may have stayed, i Mais

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