Encerrado

Customer Service / Receptionist |||

GENERAL SUMMARY:

Responsible for receiving calls, listens to, and analyzes customer needs and preferences; provides the appropriate information and response; and captures the relevant data. Enters mail, phone, and fax orders into computer for processing. Responds to customer's inquiries or complaints through use of Microsoft Word and Internet email.

ESSENTIAL FUNCTIONS:

1. Opens mail, batches, and places in basket for order entry.

2. Enters mail, phone, and fax orders and forwards payments to Operations Administrative Assistant.

3. Files completed custom orders received via mail, fax, or Internet.

4. Handles phone calls in a manner that meets professional call standards (includes the use of tact, patience, and good judgment) irrespective of the customer's manner.

5. Researches and resolves problems with customer 's orders and inquiries through use of telephone, fax, mail, or Internet email.

6. Uses Microsoft Word to compose correspondence to customers.

7. Develops comprehensive knowledge of products to be used in better serving the customers.

8. Assists in salesroom as needed.

9. Attend conventions as needed and assigned. Duties at convention include setting up sales area, resolving problems, one-on-one sales, packing up and other tasks as assigned.

10. Assists in warehouse picking and packing orders as assigned.

11. Actively demonstrates teamwork.

12. Completes other tasks as assigned by management.

MINIMUM SKILLS REQUIRED FOR ESSENTIAL FUNCTIONS:

Education/Technical Knowledge:

Requires a thorough knowledge of a given vocation or trade procedures, or a working knowledge of broad shop or trade procedures, or training in commonly used commercial or business machines, methods and practices.

Additional Skills Needed:

1. One year or more experience in telephone or mail order sales/customer service preferred or one to three years working in an office environment.

2. Must be able to work with accuracy in maintaining records.

3. Experience with Microsoft Word required. Knowledge of Microsoft Excel is a plus.

4. Experience using Internet and email required.

5. Experience using Sigma Micro software a plus.

6. Experience with various type of office equipment (fax, copier, mailing equipment, etc.).

7. Must have good math aptitude.

8. Must have experience in a Call Center environment.

9. Must pass competency test administered by Human Resources. Test will cover grammar usage, editing, and Word.

The Technical Support Specialist will:

Complete 1 full week of training on site

Answer incoming calls in a professional and timely manner

Exhibit excellent customer service and telephonic communication skills

Provide basic technical support to the client's desktops & laptops via the phone, email and remote tools

Troubleshoot issues with password resets, printer set up, and account specific client applications

Perform basic diagnosing of the desktop/laptop software problems.

Route calls to proper department according to basic diagnostic results

Experience:

One year up to 3 years

Job Type: Contract

Experience:

Call Center: 1 year (Required)

customer service: 1 year (Required)

Call center

Communication method(s) used:

Phone

Email

Benefits offered:

Paid time off

Health insurance

Dental insurance

Retirement benefits or accounts

Other types of insurance

Education assistance or tuition reimbursement

Habilidades: Suporte ao Cliente, Atendimento ao cliente, Processamento de Dados, Suporte por Telefone, Assistente virtual

Veja mais: difference between receptionist and customer service, customer service representative, customer service receptionist duties, customer service receptionist resume, customer service receptionist jobs, customer service receptionist job description, customer service receptionist salary, receptionist customer service skills

Acerca do Empregador:
( 0 comentários ) Vancouver, Canada

ID do Projeto: #19616407

12 freelancers estão ofertando em média $34/hora para esse trabalho

Aika0825

I am a highly capable professional with over 6 years of customer service experience, Sales, Telemarketing,Supervisory and Appointment Setting. I am confident that I will make an immediate contribution to your team. Mais

$27 USD / hora
(0 Comentários)
0.0
wanatiqahhh97

Hello, I would love to settle this project according to the instruction that have been given. As I read through the job details extremely carefully and I am absolutely sure that I can do the project very well. Moreover Mais

$27 USD / hora
(0 Comentários)
0.0
moryelincaballe

Estoy a la espera de realizar los Test para comenzar a trabajar!

$41 USD / hora
(0 Comentários)
0.0
yuleizyvega

Hello, I love working and interacting with clients, something that satisfies me is to help them solve their problems. The key to being successful in the call center is building trust by listening to customers, solving Mais

$37 USD / hora
(0 Comentários)
0.0
CarbonellBMC

We are a Recruiting Company located in Guatemala, with over 200 English speaking people wanting to work from home. With BPO and Call center experience. We have an hourly rate of 12-15USD, with a schedule as convenient Mais

$40 USD / hora
(0 Comentários)
0.0
marionbolger

I am a office manager, customer care manager and solutions designer. I am looking for a virtual position that I can do long term, where I am working with people.

$41 USD / hora
(0 Comentários)
0.0
Shazmizam

I am Shazmizam Roslan writing to express my interested in the jobs which is customer service. I have recently earned a Diploma in tourism management and bachelor degree business administration (marketing)(hons) my cour Mais

$41 USD / hora
(0 Comentários)
0.0
abdmunir81

I have 4 years experiences as a customer service representative, as I work previously with a Scope International and Unifi (the major internet service provider in Malaysia) . Tasks includes but not limited to respondin Mais

$35 USD / hora
(0 Comentários)
0.0
lejee

Hi there, I hope this letter finds you well, I would like to offer my services to your company. I am a seasoned customer support with 12 years of experience. I am very proficient in handling customer support via em Mais

$37 USD / hora
(0 Comentários)
0.0
theawesomeoneo1

I AM EAGER TO LEARN AND DISCOVER NEW LEARNING. I AM WILLING TO BE INTERVIEWED ASAP AND WILLING TO WORK ASAP. I HAVE 3 YEARS OF CUSTOMER SERVICE EXPERIENCE.

$30 USD / hora
(0 Comentários)
0.0
kumarsanidhya18

Dear Hiring Manager, I saw your project for the position of a customer service associate profile. As your job description matches well with my qualifications and experience, I would like to offer my services for the s Mais

$25 USD / hora
(0 Comentários)
0.0
Fredviolango23

We are capable on this Project since I have a team of Telemarketing, Customer Support and V.A agents here in PH. I believe we can be of great help to further save your company costs and gain substantial revenue since Mais

$25 USD / hora
(0 Comentários)
0.0