Overlém Part-Time Technical Support

₹750-1250 INR / hour

Closed

Posted 7 days ago

₹750-1250 INR / hour

I need ongoing help with Overlém support on a part-time schedule. The work centres on troubleshooting user issues, guiding them through fixes, and keeping the environment running smoothly without full-time commitment from either of us. You should already be comfortable working with Overlém, diagnosing common faults, applying patches, and documenting the steps you take so I can follow along later. Because this is strictly technical support, clear written communication and the ability to connect remotely are essential. If you have handled ticket queues or live chat before, that experience will fit perfectly here. Please outline your Overlém background, the typical response times you can guarantee, and any relevant certifications or success stories. Deliverables • Timely resolution of reported Overlém issues • Brief diagnostic and fix report for each ticket • Recommendations when deeper changes or upgrades are required I plan to route tasks to you as they arrive, so flexibility is valued. Let me know your availability blocks during the week and the volume you can comfortably manage.

Project ID: 40420009

About the project

6 proposals

Remote project

Active 5 days ago

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6 freelancers are bidding on average ₹1,033 INR/hour for this job

@tusharb433

Hi, Your project is a great fit for my background. I have 4+ years of IT support and cloud infrastructure experience with MNCs and banks — environments where uptime, clear communication, and thorough documentation are non-negotiable. Key strengths relevant to this role: ✅ Technical troubleshooting across cloud and on-prem environments ✅ Structured diagnostic reports for every ticket resolved ✅ Remote support experience with ticket queues and live issue handling ✅ Strong written communication — clients always know exactly what was done ✅ Background in change management and escalation procedures Response time commitment: • Acknowledgement within 1 hour during working hours • Resolution same day for standard issues, 24–48 hrs for complex cases • Upgrade/change recommendations included in every escalation report Availability: Mon–Sat, 9 AM – 7 PM IST | ~10–15 hrs/week (flexible) I'm comfortable picking up tasks as they arrive and keeping things moving without hand-holding. Let's connect briefly to align on your environment before I start. Looking forward to it.

₹1,000 INR in 40 days

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@omkart61

I am having a good amount of customer support experience with the international clients and ready to work as a freelancer also with my strength is good communication skills and customer support skills

₹1,000 INR in 40 days

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@hr157

Hi, I can support your Overlém environment on a flexible, part-time basis with fast, structured troubleshooting and clear documentation. Experience & Approach: • Hands-on issue diagnosis, patching & environment stability • Ticket-based support (helpdesk/live chat workflows) • Step-by-step documentation for every fix • Clear communication for non-technical follow-through Availability & SLA: • Available 4–6 hours/day, 5 days/week • Initial response: within 1–2 hours • Standard resolution: same day (based on severity) Deliverables: • Issue resolution with root-cause notes • Concise diagnostic + fix reports • Upgrade/optimization recommendations Reliable, proactive, and easy to work with. Let’s connect and streamline your support workflow.

₹1,200 INR in 40 days

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@akshaylase

I have work with AT&T process for three years as a customer support agent on calls chat and emails. I am passionate about customer service.

₹1,000 INR in 30 days

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@sangeetha0609

I’m interested in your Technical Support freelance role. I have experience in troubleshooting software and hardware issues, assisting users remotely, and ensuring quick resolution with clear communication. I’m reliable, detail-oriented, and available to start immediately. Looking forward to contributing to your team.

₹1,000 INR in 40 days

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@preethinia

I came across your project and it looks like a great fit — I specialize in creating clear, structured documentation that makes complex information easy to understand.

₹1,000 INR in 40 days