Encerrado

English Customer Experience Specialist

Our company

We help online and mobile businesses around the world collect data and payments by creating an easy HTML form & survey builder system that requires little to no programming knowledge.

Since our founding in 2006, we've undergone many iterations in to develop the system that supports millions of users. We are continually focused on building an exceptional company that will continue to evolve the way clients collect, analyze, and use data.

We've grown faster and accomplished more than we ever thought possible. We're excited to power online and mobile forms that reach users globally. From the shores of the USA to our friends in the EU and Asia Pacific Region, we've worked hard to evolve the product through our client's feedback.

We're looking for brilliant & multilingual full time customer service professionals to join our team. This team will be on the front lines working with our users every day and will partner with our engineering team to improve user experience. If you have exceptional people skills, enjoy delivering excellence and a good sense of urgency then you will be a great asset to our team.

Typical workday involves:

- Be a first point of contact to handle and resolve technical issues to inbound emails. Identify, document, follow through to resolve or escalate issues appropriately.

-Troubleshooting issues and recommending or explaining product and service features that best suite to the client’s needs.

- Compose thoughtful and accurate messages to client inquiries

- Work with engineering teams to identify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.

- Monitor and control numerous concurrent tasks

- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.

- Contribute to the identification and development of opportunities to expand self-help in the application.

Must Have:

- Working knowledge of English. Excellent written communications skill in English is a must.

- Strong sense of responsibility, patience , attention to detail and customer orientated

-Great personality and attitude. Excellent team player that can work independently as well.

- A desire to learn, master and teach.

- Ability to prioritize, multi-task, and perform effectively under pressure

- At least 3 years of work experience. Fresh Graduate with good English and IT skill will be considered.

Pluses:

- At least 1 year of experience in any technology area, Technical Support or Helpdesk related area preferred.

- Bi or Multilingual (English & Chinese preferred)

• Schedule flexibility. Available to work weekends would a plus

- Knowledge of (CRM) ticketing system

Time Commitment: Full time, 40-50 hrs per week

Habilidades: Atendimento ao cliente, Inglês (Britânico), Inglês (EUA)

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Acerca do Empregador:
( 0 comentários ) Hong Kong

ID do Projeto: #6806985

7 freelancers estão ofertando em média $17270 para este trabalho

mindware97

This project is a great fit for me as I have done similar job. I would really love to do this job. I have worked as a VA. My usual role was to manage Fb, LinkedIn profile, Twitter pages, create content, handle chat Mais

$12000 HKD in 30 dias
(1 Comentário)
2.1
JANSI02

Hello, I would like to apply for this job. If you are online now please contact me so that we can discuss about it. Best regards, Jasenka J.

$12000 HKD in 30 dias
(2 Comentários)
1.4
gramuwa

Hi, Ready to give you excellent results at all times as your Customer Specialist person. I am worked in the same capacity for [url removed, login to view] and eBay.co.uk. I am keen to details, reliable, have great communication s Mais

$23333 HKD in 30 dias
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0.0
laurenallen1980

I am very interested in the position of Customer experience [url removed, login to view] extensive experience and skills in the customer service profession makes me the right candidate for this job. With my ability to deliver friendl Mais

$20000 HKD in 30 dias
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ravenbao

I am native Chinese, have been living in an English-speaking country for over 15 years, educated in English medium, with Chinese still being the first language. I am currently working in State Street Bank as an IT engi Mais

$20000 HKD in 30 dias
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chandral

I have practical work experience based on what you are looking for and I believe I am the best suitable candidate for this task because I have more than 5 years of experience in the outsourcing industry of India. My cl Mais

$13333 HKD in 30 dias
(0 Comentários)
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jazzvaga

Hello, Thanks for checking my application. I am ready to begin the project with my subject matter expertise. Here are my skills - Phone support - Phone customer assistance - Email sales - Email suppor Mais

$12222 HKD in 30 dias
(0 Comentários)
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rondellruiz

I run an excellent Call Center located in the caribbean with TOP CLASS agents! Lets chat and talk about your outsourcing needs! Features: 1. Top Class English, Spanish & Arabic Speaking Agents 2. Independent VOI Mais

$20000 HKD in 30 dias
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