Multilingual Maps and Customer Support Specialist - Austin, TX / South Bay, CA / Cork, Ireland

We are looking for multilingual speakers with experience and/or formal education or training in maps-related GIS (Maps Information Systems). The selected candidates will prove interest in researching, analyzing and validating information for using web-based maps; reviewing news articles/socialmedia/official websites. Additionally, an important part of the role will also consist in providing customer service support for SMB (small and medium business)

The positions requires onsite presence on a full time basis at the following locations: Austin (US), South Bay Area (US) or Cork (Ireland).

The position will open development opportunities for those who do not have hands-on experience or formal education in the field. The role requires outstanding communication skills, passion for team work within cross-functional and global teams in a fast paced working environment.

Education/Experience/Qualifications Requested:

• BS/BA and 2+ years of work experience

• For foreign-language contractors: Fluency in both a foreign language and English is required in both spoken and written form. Target languages include the following:

. French

. German

. Spanish

. Italian

. Korean

. Chinese

. Japanese

. Scandinavian (Danish, Finnish, Icelandic, Norwegian, Swedish)

. Turkish

. Portuguese

. Client may request additional language capabilities in the future.

• Incredibly detail-oriented

• Strong web-research skills, including comfort using web-based maps

• Comfort with placing outbound calls

• Adept at working with large data sets with an ability to identify patterns

• Demonstrated ability to work independently, as well as in small and large cross functional teams

Highly Desired:

1+ year of experience in geospatial data analysis or map quality evaluation

Ability to review large data sets with high attention to detail

Ability to draw conclusions from data and recommend actions

Description of Services Requested

Map Data Evaluation (English + Target Foreign Languages)

Map data analysis and validation.

Main responsibilities may include:

. Placing out-bound calls.

. Performing web-based research to evaluate data quality.

o Research may include: (1) using web-based maps; (2) reviewing news articles/socialmedia/official websites.

. Performing spatial/geometry-focused analysis of map data using geo-spatial tools such as ArcGIS (experienced contractors).

. Applying critical thinking to identify high-level data trends.

. Creating regularly scheduled and/or ad-hoc analytical reports as needed.

Customer Support (English + Target Foreign Languages)

Technical support and customer service to enterprise customers following standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems, and escalating accordingly.

Main responsibilities include:

. Providing basic to moderately complex support to enterprise customers.

. Following escalation procedures to resolve problems or issues.

. Providing and maintaining strong, professional relationships with all of Client’s customers and show empathy for the customers at all times.

. Identifying the root cause of trending issues through web-research.

. Performing software usability testing and provide feedback.

. Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking.

If you meet the criteria above, then please send us your resume so that we can contact you back

- Principals only. Recruiters, please don't contact this job poster.

- Please do not contact job poster about other services, products or commercial interests.


Habilidades: Atendimento ao cliente, Inglês (Britânico), Inglês (EUA), Geoespacial

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Acerca do Empregador:
( 0 comentários ) Argentina

ID do Projeto: #6784272

7 freelancers estão ofertando em média $31/hora para esse trabalho


Dear sir, Firstly I know english, russian, turkish, but german in basic level.. I had 4 years experience as a project coordinator. Done MBA and now studying project management in the University of Manchester. If s Mais

$33 USD / hora
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If it is possible to apply for the job and work from outside of usa via internet and manage everything then im ok with it.

$30 USD / hora
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I have looked through the JD in detail. I can do this job well. I have software development background & good communication skill. I can talk with customer in English, also I can read & write simple German. Chinese Man Mais

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Native of Iceland with an MA in political science and experience in translating between Icelandic and English. Please take a look at my Elance profile ([login to view URL]) where I usually work an Mais

$30 USD / hora
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Holding a Doctor's Degree in Electrical Engineering from an esteemed US university, I have years of strong academic background behind me and fluent in both oral and written English; a native Chinese speaker, I am impec Mais

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