Technical Solutions Representative -- 2

Please find the Job Description below: Technical Solutions Rep II VividOptimizers Winnipeg, MB Job details Job type Full-time Night Shifts only Full Job Description Job Description: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Education and Experience Required: * High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education. Knowledge and Skills: * Articulate in excellent written and verbal communication skills. * Experience in customer facing role either remote or face to face. * Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming. * Demonstrated problem solving skills. * Accuracy in data entry. * Excellent fluency in language to be supported. * Experience in a phone based remote role, e- support, e-chat, or similar. * Familiarity with computer technology. * Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.