Technical Support representative
$750-1500 USD
Pago na entrega
Job Responsibilities
· Answer and respond to phone, email and chat inquiries from our customers.
· Assist with software installations.
· Document issues, file and follow up on customer problem tickets.
· Work with the Engineering team to resolve customer problems.
· Learn our software product inside and out.
· Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
Job Requirements
· 3 years of experience in a technical support role.
· 4 year college degree preferred.
· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
· Experience with database concepts, web-based technologies, and operating systems.
· Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
· Good judgment, capacity to independently evaluate situations and identify the optimum course of action.
· Excellent written and verbal English communication skills.
· Ability to interact politely with the occasional difficult customer.
· Ability to manage multiple tasks and set appropriate priorities.
· Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
ID do Projeto: #18734730
Sobre o projeto
19 freelancers estão ofertando em média $1082 nesse trabalho
Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T Mais
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Hi, I have 7+ years of experience as application support analyst. I have worked full time in IT industry for 6.5 years. After a break of few years I started working as freelancer. Right now I am looking for remote Mais
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Hello, I have read your project reauirement. I have worked as production support in a company. I also have 5 years of experience in programming with database and other operations.
I have 5 years of hardware and software troubleshooting experience. I have good communication skill. I can work in your time zone.
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Hi, Your project seems to be an interesting one, and one that I can fulfill too. Technical support involves a lot of variables, including soft skills, and patience. I've worked in support roles of various kinds Mais
I can help you with this project, i´m responsible, and good level english, experience translating articles and books. Also i'm electronic engineer, i´ve work as Electronic Technician, CSR for an insurance company remot Mais
I have 20 plus years working in complex environments with proven ability to understand and apply fixes to technical issues. I can provide my resume if requested.
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