Encerrado

Technical Support representative

Job Responsibilities

· Answer and respond to phone, email and chat inquiries from our customers.

· Assist with software installations.

· Document issues, file and follow up on customer problem tickets.

· Work with the Engineering team to resolve customer problems.

· Learn our software product inside and out.

· Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.

Job Requirements

· 3 years of experience in a technical support role.

· 4 year college degree preferred.

· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.

· Experience with database concepts, web-based technologies, and operating systems.

· Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.

· Good judgment, capacity to independently evaluate situations and identify the optimum course of action.

· Excellent written and verbal English communication skills.

· Ability to interact politely with the occasional difficult customer.

· Ability to manage multiple tasks and set appropriate priorities.

· Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.

Habilidades: Edição, Inglês (EUA), Gramática Língua Inglesa, Revisão, Assistente virtual

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Acerca do Empregador:
( 0 comentários ) Stockholm, Sweden

ID do Projeto: #18734730

21 freelancers estão ofertando em média $1074 para esse trabalho

sarbjeet911

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T Mais

$750 USD in 20 dias
(3 Comentários)
5.2
cmayfield005C

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5.0
swift555

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(13 Comentários)
4.9
vw6894728vw

Hi, I have 7+ years of experience as application support analyst. I have worked full time in IT industry for 6.5 years. After a break of few years I started working as freelancer. Right now I am looking for remote Mais

$1222 USD in 10 dias
(1 Comentário)
2.3
ayesha0124

Hi there, I have checked the details. I have rich experience with Editing, English (US), English Grammar, Proofreading, Virtual Assistant. Please initiate the chat so we can discuss this job in detail.

$1250 USD in 11 dias
(0 Comentários)
0.0
fvopias

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0.0
pvelasquez2000

I have 20 plus years working in complex environments with proven ability to understand and apply fixes to technical issues. I can provide my resume if requested.

$1333 USD in 5 dias
(0 Comentários)
0.0
Sou2016

Hello, I'm Sourav Paul from India. I'm a Microsoft Certified Professional System Engineer. I would like to join your project. If you have interested on me then kindly contact with me. Thanks & Regards, Sourav Pa Mais

$777 USD in 20 dias
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0.0
ingenierowendell

I can help you with this project, i´m responsible, and good level english, experience translating articles and books. Also i'm electronic engineer, i´ve work as Electronic Technician, CSR for an insurance company remot Mais

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baa10161

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$750 USD in 30 dias
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mahesh009

Good knowledge and experience in Technical support. Excellent troubleshooting skills. I am interested to work on the project and can dedicatedly work to resolve the technical issue. Also ready to negotiate cost. Looki Mais

$750 USD in 5 dias
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0.0
preesuyal

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eeperez

Hello I would love to be part of your team, I meet the technical requirements that you require, however sincere my communication in English is quite basic, but in continuous learning, if you give me the opportunity I w Mais

$1250 USD in 10 dias
(0 Comentários)
0.0
ninadpathak

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asifjans

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omprakash050181

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Ganeshj1970

I have 5 years of hardware and software troubleshooting experience. I have good communication skill. I can work in your time zone.

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Myriam26

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sajeeshchatl

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$1055 USD in 10 dias
(0 Comentários)
0.0
naishodayo

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$1250 USD in 7 dias
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0.0