· Answer and respond to phone, email and chat inquiries from our customers.
· Assist with software installations.
· Document issues, file and follow up on customer problem tickets.
· Work with the Engineering team to resolve customer problems.
· Learn our software product inside and out.
· Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
· 3 years of experience in a technical support role.
· 4 year college degree preferred.
· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
· Experience with database concepts, web-based technologies, and operating systems.
· Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
· Good judgment, capacity to independently evaluate situations and identify the optimum course of action.
· Excellent written and verbal English communication skills.
· Ability to interact politely with the occasional difficult customer.
· Ability to manage multiple tasks and set appropriate priorities.
· Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
21 freelancers estão ofertando em média $1074 para esse trabalho
Hey, I have PhD degree in marketing, and have around 5 years post qualification experience in writing. If you looking for technical writing, I'm the best solution here. Ping me to discuss...
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I have 20 plus years working in complex environments with proven ability to understand and apply fixes to technical issues. I can provide my resume if requested.
Hello, I have read your project reauirement. I have worked as production support in a company. I also have 5 years of experience in programming with database and other operations.