You are the assistant manager of your neighborhood Java Barn (a local coffee shop chain). Recently, you and your general manager have been noticing that staff have not been observing COVID-19 safety protocols as strictly as they were during the early months of the pandemic. Specifically, you have observed your staff interacting with customers from a distance of less than 2 meters, failing to consistently wash their hands between different tasks and after their breaks, and failing to clean and sanitize staff and customer areas of the coffee shop as often as they should (once per half hour, minimum). You have also seen staff accepting and handling customers’ travel mugs for beverages (even though they absolutely shouldn’t – it’s against the rules!). Oh, and the worst part: your store has a strict mandatory mask policy, and staff have been allowing customers to come into the store without a mask on, without saying anything. Clearly, this behaviour can’t continue, as it endangers the health of customers and staff, and puts the coffee shop at risk of needing to shut down temporarily or even permanently (which will cause the store’s owners to lose money and make themincredibly angry with you).
Write an email to your staff requesting that they observe COVID-19 protocolsmore strictly from now on. Keep in mind that you have had a hard time keeping good staff at this location since the beginning of the pandemic, so you want to remind your staff of the protocols, but you don’t want them to quit
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