14014723 | Customer Service Specialist
Location: Golden Valley, MN 55422
Contract: 6 months, full time
Shift: First shift 8:30am – 5:00pm
Start Date: ASAP
We are looking for people with SAP experience and people with customer service/call center background who can handle a very fast paced environment and are able to multi-task.
The Customer Service Associate is responsible for ensuring all customer needs and expectations are met. They are expected to manage orders throughout each day by working with Planners, Demand Management, and the distribution centers to make sure orders ship per customer requirements. This is a high volume, face paced environment.
Tasks and Responsibilities:
Prepare orders for customers daily while answering requests via the telephone and email.
Understand SAP’s advanced features and be able to troubleshoot issues as they arise.
Look for ways to improve Customer Care processes. Drive initiation and follow through to implementation.
High school diploma
Minimum of 2 years of customer service experience
One year experience using Microsoft Word, Excel and Outlook
Minimum of 1 year of SAP experience required
1 – 2 + years of customer service experience
BS in Business, or related degree preferred
1-2 years of call center experience preferred
High proficiency with Excel is preferred
Please include answers to these questions in your resume:
How many years of experience do you have on SAP helpdesk?
What is your typing speed in WPM?
What is your proficiency level with Microsoft Office Word?
What is your proficiency level with Microsoft Office Excel?
What is your proficiency level with Microsoft Office Outlook?
Any customer service related test scores?
********** NOT A VIRTUAL POSITION. THIS CONTRACT REQUIRES REPORTING DAILY TO THE OFFICE FOR WORK. LOCATION: GOLDEN VALLEY, MN 55422 **********
This position is offered in the location stated above. And I repeat: it's in Golden Valley, MN, USA. This is not a home-based/ virtual gig. Please stop asking me for it if you are not physically within that location in Minnesota. Also, how can I review your qualifications if you don't have a resume uploaded to your profile?
8 freelancers are bidding on average $19/hour for this job
I am a Customer Service representative with 2years experience in the field. I have good mastery in excel spreadsheet, outlook and Microsoft word. Contact me and you will get satisfactory outcome.