Fill in a Spreadsheet with Data

Experienced customer service representative in both (Arabic & English) languages with the following skills:

***Quality focus, problem solving, documentation skills (Microsoft office), phone skills, Multi-tasking.

--I had previous experience with the international company (Vodafone) and the largest Internet service provider in Egypt (Te-data), I performed the following duties as follows in detail:

*As a customer service representative for Vodafone UK, I performed the following duties on a daily basis:

1-Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2-Opens customer accounts by recording account information.

3-Maintains customer records by updating account information.

4-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

*As a customer service representative for TE-data, I performed the following duties on a daily basis:

1-Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

2-Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

3- Update customer information in the customer service database during and after each call.

4-Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

5- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

**Looking forward to work with you and do expect the best customer service rep ever

Habilidades: Suporte ao Cliente, Processamento de Dados, Excel

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Acerca do Empregador:
( 0 comentários ) Egypt

ID do Projeto: #14674814

6 freelancers estão ofertando em média $11/hora para esse trabalho


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$11 USD / hora
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Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of ex Mais

$15 USD / hora
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I am a student studying for Computer Engineering in an English Based Program University. I have very good skills on typing, programming and i know very well English Language. I am new in freelancer. I started this chal Mais

$8 USD / hora
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i can complete your work in efficient way and in required time as i mentioned. i have also experience of two years in this field.

$8 USD / hora
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- Have a personalized team - Dedicated members in each project - Review the work twice with additional QA check - Also 1 assistant manager to assist you for questions or updates

$8 USD / hora
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