I am looking for someone to help me analyze the comments, questions, and request that I receive from my social media communities and organize the questions and requests with "common themes". We will be using these themes (and the questions assigned to them) to create a new product that meets customers' needs.
Platforms we will be pulling from:
- Facebook Group
- Wordpress Blog Comments
- YouTube Comments
- Facebook Page
A sample report, attached. We will be going back 1.5 years on the channels above. If there are duplicate items, we can remove them. We are to keep the person's questions as they are. And also look for content, conversations and questions that occur in the same comment threads, not just the first comment or question in the thread, but all.
In the example, I image the "themes" being the last piece of the project, once all questions have been organized. The "first theme" is a high-level bucket that we can place the questions in. The "secondary theme" is looking deeper into the "first theme". As you'll see in the example attached, while the "first theme" is quite high-level, the "secondary theme" may have upwards of 10-15 per bucket.
For the "support response" column, please add additional comments within that thread that support the original question. As mentioned above, if the original question spurs more questions that are slightly unrelated/new to the original, please start another line item.
23 freelancers estão ofertando em média $492 nesse trabalho
Kindly send me the example it dosen't sound like rocket science. As far as I read is not very difficult so lets chat and see how we can wrap up this project. Kind regards, Iacob Ionut