laravel expert

I am looking for laravel expert.

Project: Telephone Answering Service Software

Project Type: Software + API Integration

Software Name: Switchboard

Timeline: 2-3 weeks

Phase: #1

User Types:

Admin - login access

Agent - login access

Customer - login access

Admin - Features

Add, edit, delete Customer accounts

Assign customer phone numbers (integrated with Asterisk ami to enable screenpop)

Add, edit, delete Employees (no login)

Add Customer business info (screenpop, location info)

Add screenpop Forms

Add changes reason text box. IE, if you change a phone number I would like to log, who requested the change and why.

Add, edit, delete Agent accounts

Assign Agent to Customer accounts

Create extension and assign in Queue in FreePBX

Add, edit, delete Customer messages

View call logs

Softphone pre provision (softphone setup - not dev)

Agent - Features

Answer calls (with softphone) - done with softphone

Be presented with a screenpop for incoming call - company info + forms (messages) if assigned

Place notes on specific calls

Hangup calls (click of button) - Asterisk AMI

Blind transfer calls (click of phone number button) - Asterisk AMI

Attend transfer calls (click of number button) - Asterisk AMI / Call Bridge?

Stop transfer calls (only when attend transfer) (click of button) - Asterisk AMI

Hold/Unhold calls (click of button) - Asterisk AMI

Dial DTMF (type dial and click of button) - Asterisk AMI

Log in/out of Queue - Asterisk AMI

View call logs

Set status (available, on call, wrap up, etc..)

View accounts assigned to

Pre-screenpop (look into this)

Google maps integration on forms that are screenpopped

Show active agents - Asterisk AMI

Transfer call to another available agent - inform new agent the call is a transferred call from another agent - Asterisk AMI

Training Mode - allow agent to view system without having any real calls + no changes allowed

Queue - If an agent does not have access to a certain Queue, so should also not be allowed access to all accounts assigned to that que. - Permission settings

Free Form Delivered to: OA, only allows messages to be delivered to an account contact. For instance, I may call an office backline to relay a message, now I dont want to deliver the message to Backline, I actually want the ability to log exactly who I gave the message to, ie Nurse. , Office Manager, Doctor, etc. - viewable by everyone

SMS with Reply - Ideally it would like this. - EMAIL TO SMS/

Agent sends SMS message, message remains undelivered, and a minder is automatically placed on the message for a preset amount of time, ie 15 minutes.

After 15 minutes, message is re-displayed to agent to check if a reply was received. If no reply, then agent will continue texting/calling til a reply is received.

Better yet, if the SMS reply could automatically deliver the message and minder.

System Features:

Priority Queing based on caller ID. - done manually in FreePBX

Hippa Compliant SMS / (will look into)

Customer - Features

View calls logs

View messages

Update employee’s statuses

Update business information

View Usage

please write "laravel expert" before you write bid proposal

Habilidades: Design Gráfico, jQuery, Laravel, PHP

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Acerca do Empregador:
( 3 comentários ) Mykolaiv, Ukraine

ID do Projeto: #18685366

22 freelancers estão ofertando em média $159 para esse trabalho


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