Responsibilities
• Provide resolution of any kind of problem came related to account or access of user
• Keep tracking of each and every user’s activity in servers to keep the whole system risk free
• Handle tickets which are having the highest priority and impact the whole organization.
• Automate the system
• Codes to develop new features in the project
• Manage the server’s daily to make sure clients will able to access any services without any issue.
Awards/Appreciation:
Since L3 team eligibility is minimum 5 to 6 years of experience in domain and most employees are around 10 years of experience, but since as I have only 1 year and 6 months of experience, but still I am a part of this L3 team, youngest team member ever.
Age is not limit for me, so within joining of 1 month of the project I automated many things using scripts for the clients, which saves 3-4 hours of job of each team member daily and lots of cost saving and employee reduction and beneficial for project to maintain cost , So it was a great automation and I get several appreciation from higher management within few weeks of joining the project.
Achievements
• Received best feedback on known customer and management.
• Topper of the university among 96 colleges with GPA 9.56 in computer science and Engineering
• Awarded by president of India in 2010 at the age of 17, for the best science project presented to save Indian economy and Banks.
• Selected by Indian Army for the intelligence(refused due to family