[login to view URL] is a leader is deliver virtual online auctions in Australia. We need a community manager to help promote and launch the next exciting version of our platform.
Our ideal candidate is based in Australia, has exceptional oral and written communication skills, and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organise and participate in events to build community and boost brand awareness
Coordinate with core team to ensure brand consistency
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends
Proven work experience as a community manager
Experience launching community initiatives in the US and AU (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask