Customer Service - $16/hr

Customer Service Consultant

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do

You will troubleshoot and resolve customer service inquiries while building a relationship with the customer

Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process

You will exceed customer satisfaction, efficiency metrics and issue resolution targets

Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate

Simultaneously navigate multiple software applications and technologies

You will demonstrate conflict management skills and maintain professional composure

What You'll Need

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and relationship building skills

Passion for helping others

A successful track record working in a high-volume environment

Regular and reliable attendance

Bachelor's Degree or equivalent customer-facing work experience

Habilidades: Atendimento ao cliente, Marketing na Internet, Marketing, Vendas, Assistente virtual

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Acerca do Empregador:
( 0 comentários ) Istanbul, Turkey

ID do Projeto: #19244950

3 freelancers estão ofertando em média $435 para esse trabalho


Hello, This is Nirav Found of OLBUZZ services. I have read your requirements and glad to work for your full time. I have just started my company and looking for a client where I can give my 200% efforts. Pl Mais

$722 USD in 30 dias
(0 Comentários)

hello brother i read your project and i think i can do it as i am free nowadays to such type of work and have passion to help others ,we can reach to good offer together so do not hesitate to contact me ,thank you .

$333 USD in 10 dias
(0 Comentários)

Hello, I have 10 plus years of experience in customer support, both in call centers and as a receptionist in Five Star hotels. I can put my analytical and customer support skills to best use in your company and prov Mais

$250 USD in 10 dias
(0 Comentários)