I started working as a customer service representative and then moved to quality position. Currently I am a senior quality analyst. My job entails creating variety of reports for business reviews, ensuring trackers are up to date and typing up coaching logs for agents.
I have good typing speed with exceptional accuracy, and has a very good command for MS office applications such as Word and Excel. Besides job specific tasks, I have a proven ability to maintain the confidentiality of the typed information. My good communication skills and full command on written and verbal English give more weight to my candidacy.