We have developed a special Help system for users. They get context senitive information in two wans: PUSH and PULL.
If they open a folder or click to a field and there is stored an important message, the user gets this information automatically displayed in the PUSH mode. And if the user requires detailed information, he clicks to a button in the tsk line and the "Knowlege-Bit" will be displayed.
The second part of the solution will be to display the "step-by-step-instruction" how the process of the current job will be done. We also connect this instruction to the context.
These solutions work on almost all applications.
Now we will support the user of "salesforce.com". We checked it already and we are able to recognize the controls in this application.
Now we are looking for an expert, who has experiences with this environment (APP Exchange).
We will start a project asap.