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Consulting on response received from opposite party against a case in Consumer court

₹750-1500 INR

Fechado
Publicado há quase 7 anos

₹750-1500 INR

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I have fighting a consumer court case against Cleartrip Pvt. Ltd. They have given a formal reply which has been handed over to me on the 2nd hearing of the case. I need to respond to the same by the 3rd hearing, which is due on 5th Aug. Case summary - The complainant (myself) had booked a flight ticket for Jet Airways via the opponent with trip ID 1609291468, PNR 44QPZY | 9W-610 | CCU – BOM | Departure time: 1555 on 06 NOV. The airlines just changed the flight number, for the section of Kolkata to Mumbai. The opponent sent the complainant a confusing mail informing about the same on 8 th Oct 2016, mentioning that the flight had been cancelled and airlines had provided a new option - 9W-819 | CCU – BOM | Departure time: 1555, Arrival time: 1850 on 06NOV, without mentioning that this had been confirmed. The complainant thought that the flight had been cancelled and needed to book another one. So he booked one with details - 9W 624, Trip ID : 16100856874, E-ticket - 589-9167044832, PNR - DYUCVJ. He did so immediately because he was afraid of further fare hikes. He then asked Cleartrip about the refund of the original flight, on the same day, i.e. 8th Oct and then they clarified that the original flight had just been rescheduled and not cancelled. On asking the customer care sections of both Jet Airlines and Cleartrip, they told that the flight had not been cancelled but rescheduled and since the departure time of the flight remained the same, the airlines won’t give full refund for cancelling any of the flights for that section. Current status - Opposite party have considered the allegation as baseless and said that I have confessed that I got confused. They clarified later that it was not a cancellation but just a reschedule and hence did everything they could. They, however, did not clarify why the language they wrote in the notification mail was different from the language in the notification which their system got from Jet airways and also why was it different from what Jet airways directly notified me.
ID do Projeto: 14442335

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Ativo há 7 anos

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I am not a legal person to advice but yeah... you can stand your statement by saying they notified me in other than standard language which confused me. Relevant Skills and Experience So it is their mistake of not following proper airline standard for maintaining notifications in worldwide accepted English language. Proposed Milestones ₹1450 INR - milestone
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as it is a consumer forum matter, if you make all documents available to me, i will guide you for the process over email Relevant Skills and Experience We are a group of lawyers practicing and handling cases both professionally and ethically and has now acquired many years of professional experience in providing legal consultancy Proposed Milestones ₹1375 INR - your case is at evidence stage, i will prepare evidence Additional Services Offered ₹500 INR - written argument, if required by you
₹1.375 INR em 7 dias
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Bandeira do(a) INDIA
India
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