Technical Support Rep for IT company

Technical Support Representative for IT service

- We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world

- We are in business since 2009, you will be joining a friendly team

- We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities

Required Skills and Experience

Customer Orientation

You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills

You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to

our customers. You must be fluent in English.

Technical Skills

You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is

a plus.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.

Time Management and Prioritization

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.


Bachelor's or Master's degree in a computer-related field.

What will make you more qualified for the job?

- Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...)

- Multi-tasking capabilities

What will you do:

- Organize work in a ticket system with the customer team

- In charge with the initial investigation of the issues

- Proactively document, monitor and update support tickets and actionable steps taken

- Stay up-to-date with all the latest technologies concerning the company’s software products

- Interact with customers over live chat and emails

- Build up the knowledge database

What we offer:

- $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month)


-work from the comfort of your home

-flexibility in shift scheduling - we have 3 shifts 03:00 - 11:00 CEST, 11:00 - 19:00 CEST, 19:00 - 03:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)

Habilidades: Linux, Mac OS, Rede de Administração, Suporte Técnico, Solução de problemas

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Acerca do Empregador:
( 0 comentários ) Miami, United States

ID do Projeto: #20442116

40 freelancers estão ofertando em média $525 para esse trabalho


Hi, I have experience in networking and server operating systems including VPS. I have done certifications like MCSE, CISCO, SUNSolaris I am an administrator with 19+ years of experience. I have been providing techni Mais

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I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 20 Mais

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Hello Dear, I am a professional network engineer and I am working at Orange Internet Service Provider as a Network Support Expert. I have a Cisco CCNP certificate and I have great hands-on experience in various networ Mais

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I have 8 years of experience in managing complex linux architectures and managing cloud infrastructures. I have worked on many complex projects ( Private cloud setup on AWS, Load balancing clusters, Replication system Mais

$500 USD in 7 dias
(53 Comentários)

Hi, As per your requirement, I have expertise in VPN's and its administration. I can help you with that. I have 5 years of experience in this domain and I have done this type of projects many times for my remote and l Mais

$500 USD em 1 dia
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hi how are you. i have a solid experience in networking and linux administration. have done many vpn related tasks before [login to view URL] good luck

$500 USD in 7 dias
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Hello, Hope you are doing well! I am pramod, professional system admin and network engineer with 15 years experience. I can provide support to the customers with excellent verbal and written skills with technical kno Mais

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I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make fro Mais

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Dear Sir, I'm interested in your project. I've been working in IT field more than 15 years and I can help you with your project in best way. I've experienced in linux, windows server configuration, web development, Mais

$666 USD in 30 dias
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Hi I am Huang. I have got experience in developing a customized vpn system based on freeradius and opendiameter. I have got a solid understanding of how the vpn system works. I am fluent in English and ready to any kin Mais

$500 USD in 7 dias
(2 Comentários)

Hi, I have more than 15 years of experience especially network/IT operations and handling customers. If interested let me know, we can discuss in detail. Regards, Manjit.

$500 USD in 7 dias
(1 Comentário)

Hi, I'm Tin, I had more than 5 years with full time for DevOps/SysAdmin role in Software Product Company. My Cerfication: CCNA,LPI, MCSA I think i can do your jobs with high quality. Please refer my skills below - Mais

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We will provide you the support. We have all exports. Relevant Skills and Experience We have Linux exports who has more than 3 plus years of experience

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I'm working as a live chat support in an us based firm since 2009. I have been appointed as a supervisor for my shift where i do take care of chat quality as well as maintain ticket flow during my shift. my typing spee Mais

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Hello! I am work 1 year as support agent in a internatinal company, so i know how support system work. There were customers from America, Brazil, China, Japan

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I always believe in full ownership .Once project taken then I will be end to end responsible for the work.

$386 USD in 30 dias
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Hi, I can help you in your project . >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please text me to discuss >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have been worked with Samohyb VPN Technology since 2016

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Hello team, I come bearing a stellar track record of efficiency, commitment, and the ability to fully function with little to no supervision. I have more than 5 years of ongoing working experience in the Customer serv Mais

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Hello, I have all required. I have great experience in customer support. I was working 11 years as technical support in huge Petroleum company. Last 2 years I am working as technical support for remote users and compan Mais

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Hi, My experience 14 years work in paltaform IT. Backups Data Protector, Azure, Vmware and support windows server.

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