Encerrado

Technical Support Representative

We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world

We are in business since 2009, you will be joining a friendly team

We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities

Required Skills and Experience

Customer Orientation

You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills

You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to our customers. You must be fluent in English.

Technical Skills

You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is a plus.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.

Time Management and Prioritization

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Qualification

Bachelor's or Master's degree in a computer-related field.

What will make you more qualified for the job?

- Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...)

- Multi-tasking capabilities

What will you do:

- Organize work in a ticket system with the customer team

- In charge with the initial investigation of the issues

- Proactively document, monitor and update support tickets and actionable steps taken

- Stay up-to-date with all the latest technologies concerning the company’s software products

- Interact with customers over live chat and emails

- Build up the knowledge database

What we offer:

- $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month)

- Possibility of 5 days / week contract

Conditions:

-work from the comfort of your home

-flexibility in shift scheduling - we have 3 shifts 02:00 - 10:00 CEST, 10:00 - 18:00 CEST, 18:00 - 02:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)

Habilidades: Linux, Mac OS, Rede de Administração, Suporte Técnico, Solução de problemas

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Acerca do Empregador:
( 0 comentários ) Miami, United States

ID do Projeto: #18566535

24 freelancers estão ofertando em média $627 para esse trabalho

AhmadSameer

Hey there I'm a System and Network Engineer with coding skills. I have been in the IT arena for years. I have the required skills and experience. I can help. Regards.

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I myself am a dual CCIE certified with over 14 years experience in Network Operations & Troubleshooting for different types of networks , Enterprise VPNS ( IPSEC , PPPoE , OpenVPN ) , MPLS , BGP etc. How many peopl Mais

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mhamdy1

I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make fro Mais

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stanislav103

Hi, there. I am happy to apply in your project. Your project is interesting to me. If you want to review me, you can go through my feedbacks and git repos. [login to view URL] fully capable of providing Mais

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itsonujaiswal

Hello there, I am VPN expert and i developed this kind of service for my 4 client with complete solution, Does it work for you, Please let me know if I can fit at your current project It would be better if you Mais

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farooqtahir2013

Hi How are you? I hope you will be fine. I am a Network and System Engineer with over 5 years of professional experience. I have a demonstrated history of working in the field information technology and services i Mais

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javaid7679

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mayankgulati1234

All that is required is a part of experience over past 12 years. Please call me and discuss in detail

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mviliunas

Hi, I was an engineer in a post production house where I supported the in-house team, recently I worked as a customer support specialist and our main clientele was from US. I'm tech savvy, used VPNs before, know a Mais

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windows system admin and network fied engineer... right now i am working as system manager in NIC as contract employee

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asnil

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ranjithloyal

A highly motivated and result driven Professional utilizing enthusiasm, perseverance and strong desire to learn to contribute and to make a positive difference to the organization. CERTIFICATIONS & TRAININGS:  Man Mais

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gildeleon25

I am interested to the Technical Support Representative position that is open with your company at this time. I worked with Dell Computer, Hewlett & Packard, AT&T and Verizon as an Inbound Technical Support Representat Mais

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idrivera

- Technical Support - Customer Service Oriented - Quick Learner - Remote Troubleshooting - Detail Oriented

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ISobia59

I am Currently working as an IT Support Engineer with Experience of 2 years in this field. I am a Cisco Certified Network Associate. My responsibility as an IT Support Engineer is to provide Level 1 Technical Support Mais

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lexserversindia

AS YOU TOLD I CAN DO IT AND I CAN UNDERSTAND WHAT CUSTOMER IS UPTO AND TROUBLESHOOT AND RESOLVE THE PROBLEM AND I AM USING VPN DAILY SO I KNOW LOT MORE SO I HAVE NO ISSUE ON THAT AS ALSO I AM IN RETAIL FIELD TOO SO I H Mais

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dhawhyne

I am a Microsoft Certified Professional (MCP) and (MCSA) with 7 years working experience managing server and network infrastructures. Background includes network security, vpn configurations, server security and autom Mais

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Guruvighnesh

I have 4+ years of experience in corporate work stream.1+ years experience in a top proofreading company for proofreading yellow pages. My main objective is to impart my skills and knowledge in customer service. Custom Mais

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Heco

I'm interested in joining your team as communicative and friendly person with huge IT background and few certifications that would definitely help me do this job efficiently.I have CCNA degree and Junior C++ and defini Mais

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Sandranesic

Hello I have read the requirements of your project with very carefully and I am interested I have rich experience of developing web and mobile app developments if you give me opportunity i will do my best for Mais

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