Call Center Market Research

The end deliverable of this project is market research regarding cost per call for call centers.

Ultimately, I am looking for the cost benchmarks for the industry. The following article is at the core of what I am looking for

[url removed, login to view]


-The research will site data for reference

-The research will be in a structured form (Ideally a word document and a synthesized PowerPoint).

-The research will compare call center cost per call

-The research will translate cost per call into a per second rate and compare across 30, 60,90 and 120 seconds

-The research will provide cost per call for different industries and compare and contrast

-The research will compare at a high level what the cost of different modalities are (Phone, web self service, IVR, other)

-The research will focus on the QSR and retail industries (where data can be derived)

Habilidades: Pesquisa

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Acerca do Empregador:
( 1 comentário ) Lexington, United States

ID do Projeto: #146902

Concedido a:


HI,Please see pm for details.

$100 USD em 10 dias
(3 Comentários)

4 freelancers are bidding on average $98 for this job


Please check my reviews to see that I'm the person you can make the business with. Let's start right now. Thanks!

$100 USD in 3 dias
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Please check [url removed, login to view]!!!

$90 USD in 7 dias
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