Em Andamento

Call Center Market Research

The end deliverable of this project is market research regarding cost per call for call centers.

Ultimately, I am looking for the cost benchmarks for the industry. The following article is at the core of what I am looking for

[url removed, login to view]

Requirements

-The research will site data for reference

-The research will be in a structured form (Ideally a word document and a synthesized PowerPoint).

-The research will compare call center cost per call

-The research will translate cost per call into a per second rate and compare across 30, 60,90 and 120 seconds

-The research will provide cost per call for different industries and compare and contrast

-The research will compare at a high level what the cost of different modalities are (Phone, web self service, IVR, other)

-The research will focus on the QSR and retail industries (where data can be derived)

Habilidades: Pesquisa

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Acerca do Empregador:
( 1 comentário ) Lexington, United States

ID do Projeto: #146902

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NadiaTariq

HI,Please see pm for details.

$100 USD em 10 dias
(3 Avaliações)
3.3

4 freelancers estão ofertando em média $98 para este trabalho

Gudoc

Please check my reviews to see that I'm the person you can make the business with. Let's start right now. Thanks!

$100 USD in 3 dias
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warell

Please check [url removed, login to view]!!!

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rajnirp

How can your business 'do more with less' in a constantly changing Technological environment? The good news is that you don't need to be a big company to keep yourself updated with these advancements -- if you have the Mais

$100 USD in 5 dias
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