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Senior Virtual Assistant Ready to Run Operations (Full-Time, Mon–Fri) Are you an experienced VA or executive assistant who's outgrown task lists and is ready to actually run the show? We're a performance-focused growth marketing agency looking for someone to take full ownership of keeping our operations on track - so the founder can focus entirely on sales. This is a step up from typical VA work. You won't just be doing tasks - you'll be the person making sure everyone else's tasks get done, on time. >What You'll Take Ownership Of You keep momentum across every client deliverable - making sure nothing stalls, deadlines are met, and gaps are filled. The founder runs sales; you run the operational follow-through. >What You'll Do - Track where every deliverable stands and keep things moving toward the finish line: published, or sent to the client for approval. - Follow up with the team persistently so nothing slips - escalating with a message or a quick call when needed. - Be the buffer with clients and the founder - calm, warm, professional communication, always. - Send the founder 4 short status updates a day so he stays confident and focused. - Solve problems independently first, and bring the founder only what truly needs him. >Who We're Looking For - Experienced as a VA, EA, or ops/admin coordinator - and ready for more responsibility. - Self-directed. You don't need hand-holding; you take initiative and own outcomes. - Warm, reliable, and persistent. People trust you to follow through. - Calm with shifting priorities and comfortable making judgment calls. - Low-ego and genuinely motivated by keeping things running smoothly. >Why This Is A Step Up This role grows with the trust you earn. The more reliably you keep things on track, the more you'll own. >How To Apply - A short intro (5–8 sentences): describe your VA/ops experience and a time you took real ownership of keeping things on track without being told to. - A 2-minute answer: A teammate hasn't replied to an urgent request in 30 minutes, a client is frustrated in an email thread, and the founder is in back-to-back sales calls. Walk us through exactly what you do, in order. If you're ready to move from doing tasks to owning operations, we'd love to hear from you.
Project ID: 40521846
38 proposals
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Active 6 days ago
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38 freelancers are bidding on average $7 CAD/hour for this job

Dear Hiring Manager, I’m excited to apply for the Senior Virtual Assistant role. With nearly 10 years of experience as a Virtual Assistant, I have managed operations, project coordination, customer service, lead generation, bookkeeping, and administrative support. I am proactive, organized, and take ownership of ensuring tasks and projects are completed on time. In a previous role, I coordinated multiple projects, tracked deadlines, followed up with team members, and resolved issues before they affected deliverables. I take initiative and enjoy keeping operations running smoothly. Scenario Response: I would first follow up with the teammate through chat or a quick call. Next, I would acknowledge the client's concern and assure them I am working on a resolution. I would gather the necessary information, work toward a solution independently, and provide the founder with a concise update once available. My focus would be on keeping everyone informed and ensuring the issue is resolved quickly. Best regards, Anj
$12 CAD in 40 days
7.3
7.3

Hi Sir, I have several years of experience as a Virtual Assistant supporting operations, project coordination, client communication, and administrative workflows. I take ownership by tracking deadlines, following up with team members, maintaining organized task systems, and ensuring projects move forward without constant supervision. In one role, I proactively coordinated multiple ongoing tasks, identified delays early, and kept stakeholders updated until every deliverable was completed on time. If a teammate didn't respond after 30 minutes, I would send a follow-up and then call if necessary. At the same time, I would acknowledge the client's concern, assure them the issue is being handled, and keep communication professional. I would gather all available information, resolve what I could independently, document every action, and update the founder only if a decision or escalation required their involvement. I’m proactive, calm under pressure, and committed to keeping operations running smoothly.
$6 CAD in 40 days
6.6
6.6

Hello, I am a senior VA and operations coordinator who will own your client deliverables, team follow‑ups, and operational flow so you can focus on sales. I am self‑directed, calm under pressure, and proactive. For the urgent scenario: I would call the teammate, draft a holding reply for the client, and update the founder briefly by Slack, all while resolving the issue. Please share your project management tool. I can start immediately. Regards, Zafar
$5 CAD in 40 days
6.0
6.0

Hello there, I have experience supporting operations, admin coordination, task tracking, client communication, and follow-ups across busy teams where deadlines and deliverables cannot be left floating. In a previous support role, I took ownership of keeping multiple tasks moving by maintaining a live tracker, checking progress daily, following up with team members before deadlines slipped, and updating the lead with only the items that needed attention. I’m comfortable being the person who makes sure work gets finished, clients stay informed, and the founder does not have to chase every small detail. If a teammate has not replied for 30 minutes, a client is frustrated, and the founder is in sales calls, I would first check the task/status tracker and any available context so I know the real issue. Then I would message the teammate directly with a clear deadline, follow up by call if needed, and prepare a temporary client response acknowledging the concern professionally. I would update the client with what is being checked, give a realistic next update time, document everything, and only escalate to the founder if a decision, approval, or sensitive client issue truly needs him.
$5 CAD in 40 days
6.0
6.0

Hi, I'm Ahsan, and I have experience supporting online businesses through virtual assistance, operations, and administrative tasks. I have managed emails, customer communication, research, and workflow organization while ensuring deadlines and priorities stay on track. In one project, I noticed that tasks were being delayed because updates were not being tracked properly. Without being asked, I created a simple follow-up system, organized priorities, and regularly checked progress with team members, which improved communication and helped the team deliver on time. If a teammate hasn't replied to an urgent request in 30 minutes, I would first review the issue and send a clear follow-up through the fastest communication channel. At the same time, I would acknowledge the frustrated client's email, reassure them that I am actively working on the issue, and provide an estimated timeline for an update. Since the founder is in back-to-back sales calls, I would avoid interrupting unless absolutely necessary, gather all relevant information, prepare concise notes, and continue following up until the issue is resolved. I believe in taking ownership, communicating proactively, and ensuring nothing falls through the cracks.
$2 CAD in 40 days
5.2
5.2

Hi, I’m an experienced VA with a strong background in operations, project coordination, and supporting founders in fast‑moving environments. I’ve managed deliverables across multiple teams, kept deadlines on track, and acted as the communication buffer between clients and leadership. In a previous role, a project stalled due to unclear ownership — I stepped in, mapped out tasks, reassigned responsibilities, set timelines, and kept everyone aligned until completion without needing direction. I’m proactive, steady under pressure, and committed to keeping operations running smoothly. Scenario: If a teammate hasn’t replied to an urgent request, a client is frustrated, and the founder is unavailable, I would: 1) Respond to the client immediately with a calm, professional update and a clear expectation. 2) Escalate internally through the fastest channel and check if another team member can step in. 3) Resolve what I can independently to avoid delays. 4) Send the founder a brief status update so they stay informed without being pulled from sales.
$8 CAD in 40 days
5.0
5.0

Hi, I'm an experienced Virtual Assistant and Operations Coordinator with a strong background in managing priorities, tracking deliverables, coordinating teams, and ensuring deadlines are consistently met. In my previous roles, I regularly took ownership of projects, followed up with stakeholders, resolved bottlenecks, and kept operations running smoothly without needing constant direction. I am highly organized, proactive, and comfortable working in fast-paced environments where priorities change quickly. My focus is always on outcomes, accountability, and clear communication. I can confidently manage operational follow-through so leadership can focus on growth and sales. Scenario Response: First, I would follow up with the teammate immediately and escalate with a call if there is no response. Next, I would acknowledge the client's concerns with a calm and professional message, assuring them the issue is being addressed. I would review available information, coordinate internally to resolve the matter, and avoid interrupting the founder unless a decision requires his input. If needed, I would send one concise update outlining the issue, recommendation, and timeline impact. Throughout the process, I would continue monitoring progress, following up until every action is completed and all parties are updated. Looking for your response Thanks Mehadi
$3 CAD in 40 days
4.0
4.0

Most founders don't need more help completing tasks. They need someone who notices when tasks aren't moving, identifies the bottleneck, and gets things back on track before clients ever feel the delay. That's the role I've naturally grown into over the last several years. I've supported founders, executives, and growing businesses by managing operations, coordinating teams, maintaining accountability systems, tracking deliverables, and ensuring projects move from idea to completion. I managed a team of five while maintaining operational trackers and reporting systems that gave leadership clear visibility into priorities and progress. Scenario Response: My first priority would be protecting momentum and communication. I would quickly assess the urgency of the outstanding request and determine whether I have enough information to move anything forward independently. At the same time, I would acknowledge the frustrated client promptly so they know they have been heard and that their concern is actively being addressed. Even if I don't yet have the final answer, I would provide reassurance, set expectations, and maintain confidence in the process. Since the founder is in sales calls, I would avoid interrupting unless the issue directly impacts revenue, client retention, or requires a decision only they can make. In short: stabilize the client, unblock the team, protect the founder's focus, and keep the project moving. Best Regards, Osade.
$8 CAD in 40 days
3.9
3.9

Hi, I’ve handled VA and operations support where the work involved tracking deliverables, following up with teams, updating sheets/CRMs, keeping deadlines visible, and sending clear daily updates so nothing slips. This role seems focused on ownership, not just task completion. That fits how I work. I’m comfortable keeping the founder updated, chasing pending items professionally, and making sure client work keeps moving toward completion. I can also support content, campaign, CRM, and admin workflows from one place. Best, Hamza
$8 CAD in 40 days
4.2
4.2

Warm greetings, I have carefully read your job description and am interested in the opportunity. I bring over ten years of experience supporting U.S. and Canadian clients as a Virtual Assistant and Operations Support professional. My experience includes project coordination, client communication, calendar management, team follow-ups, and keeping daily operations on track. I have worked with platforms such as Asana, Trello, Slack, Google Workspace, Shopify, Zendesk, and others. In previous roles, I regularly took ownership of tasks and workflows, ensuring deadlines were met and stakeholders stayed informed without requiring constant supervision. For your scenario, I would follow up with the teammate through message and call if needed, acknowledge the client's concerns and provide an update, look for available solutions independently, and brief the founder with a concise summary only if their input was required. I am available full-time, can work in any time zone, and can start immediately. Best regards, Mahbub
$5 CAD in 40 days
3.9
3.9

I have been working as an admin/VA for the past 8 years and have a fully set up home office. I am a native English speaker and do have management capability. I have worked with many CRMs and management tools to keep projects on track and regularly updated to prevent anything falling through the cracks.
$10 CAD in 40 days
3.5
3.5

Hi, I am an experienced Virtual Assistant and Operations Coordinator who thrives on taking full ownership of backend workflows so founders can focus entirely on high-level growth. In my previous roles, I have managed real estate lead tracking, client communications, and content delivery pipelines, moving away from simple task lists to actively running the show. A clear example of this ownership was when our team's lead-tracking system began experiencing data mismatches; instead of waiting for direction, I paused new intake, audited the spreadsheet, repaired the workflow, and cleared the client follow-up backlog independently. I understand the fast-paced nature of a performance marketing agency and know exactly how to keep momentum without hand-holding. I am low-ego, highly persistent, and ready to serve as the reliable operational engine your agency needs. Best regards Malaika Asad
$4 CAD in 40 days
3.2
3.2

Greetings, I’m excited about the opportunity to help your growth marketing agency run smoothly and efficiently. It sounds like you need a Senior Virtual Assistant who can really take charge of operations, ensuring that client deliverables are on track while allowing the founder to focus on sales. I’m ready to step into that role. With extensive experience as a virtual assistant, I’ve successfully managed multiple projects, keeping teams aligned and deadlines met without constant guidance. For example, when I noticed a project was falling behind, I took the initiative to check in with team members, resolve issues quickly, and communicated effectively with both clients and management. In a scenario where a teammate hasn't responded urgently, I'd first reach out to them directly to understand the delay. Meanwhile, I would draft a thoughtful response to the frustrated client, acknowledging their concerns and reassuring them that we’re on it. My focus would be on maintaining calm and professional communication throughout. I look forward to the possibility of contributing to your team.
$5 CAD in 7 days
2.7
2.7

With over a decade of experience, my expertise in data management and analysis speaks volumes about my ability to keep operations highly organized and running smoothly. My advanced skills in Excel, including powerful VBA, Pivot Table, and Power Query functions, ensure that nothing slips through the cracks. I'll use this proficiency to meticulously track each deliverable and ensure every task is fulfilled on time. Moreover, my strength of managing shifting priorities and making independent judgment calls will be invaluable in navigating any potential bottlenecks. As an accomplished virtual assistant, I have swiftly tackled complex tasks without being told to do so. For instance, while working at an engineering firm, I identified a gap in our safety documentation process that put us at risk of non-compliance. Proactively, I developed a robust system to track and manage these records within Excel that resulted in improved efficiency and saved considerable time for the whole team. Such capacity for independent problem-solving and attention to detail will allow me to address any issues before they ever reach the founder's desk. In the world of remote work, clear communication is key, and this is where my admin coordination background comes into play. I'll act as a buffer with the clients and foster warm yet professional communication with both them and the founder - always ensuring a calm environment even in moments of frustration.
$7.88 CAD in 40 days
2.8
2.8

With my years of experience as a freelance graphic designer, I have honed skills that make me tailor-made for the tasks involved in your project. Apart from being able to create and manage stunning visuals - which include logo design, branding, web design and more – I bring with me a client-centric approach. I can carefully listen to your vision and work collaboratively to ensuring that I'm always exceeding your expectations As a graphics designer, timelines are key and I understand the importance of deadlines in all projects. My promise is that I will always deliver your projects on-time, if not ahead of schedule. This discipline does not come at the expense of creativity; rather, it bolsters creativity. It pushes me to think outside the box and always turn problems into opportunities for innovation. In conclusion, between my experience garnered over the years of working with diverse clients across different time-zones and my ability to combine creativity, innovation and a client-centric approach seasoned with timely delivery skills, I am confident that I am more than able to amplify your operations. Choose me and let's take that step up together!
$20 CAD in 40 days
2.3
2.3

Hello, I enjoy being the person who keeps projects moving, deadlines on track, and teams accountable. I have experience supporting clients across operations, recruitment, LinkedIn management, customer support, and project coordination. My role often involves tracking deliverables, following up with stakeholders, managing client communication, identifying blockers, and ensuring work gets completed on time. I am familiar with tools such as Asana, Trello, Google Workspace, and spreadsheets, and I am comfortable working independently with minimal supervision. If a teammate has not responded to an urgent request, I would first gather available information and attempt to resolve the issue independently. If a response is still needed, I would follow up directly and escalate appropriately. At the same time, I would acknowledge the client's concern, provide a status update, and keep the founder informed without interrupting sales calls unless absolutely necessary. I am proactive, organized, calm under pressure, and focused on outcomes rather than simply completing tasks. My rate is CAD 15/hour. I would be happy to discuss how I can help keep your operations running smoothly.
$15 CAD in 40 days
2.0
2.0

Hello, track where every deliverable stands – without a dedicated ops lead the team often stalls and deadlines slip. I'll set up a shared Notion dashboard with automated daily email summaries, so the founder receives the required 4 short status updates a day without manual effort. This keeps the growth‑marketing agency’s workflow tight and lets me step in as the operational buffer. If an urgent client email arrives while the founder is on sales calls, I'll triage, resolve the issue, and only involve the founder for strategic decisions. Which project‑management tool does your team currently use for tracking deliverables? Looking forward to working with you. Artur Giżycki
$10 CAD in 40 days
2.0
2.0

Hi there, As an experienced Virtual Assistant and Operations Coordinator, I specialize in taking full ownership of backend workflows so founders can focus purely on growth. In my previous role, I noticed our deliverable tracking was falling behind due to manual bottlenecks. Without being asked, I designed a centralized dashboard to track all moving parts and implemented a proactive follow-up system. This drastically reduced project delays and stopped micromanagement completely. I don’t just manage task lists; I own outcomes. Crisis Scenario Breakdown: Calm Client (Min 1-3): Reply instantly: "Hi [Name], I am directly resolving this right now and will update you in 20 minutes." This pauses escalation. Unblock (Min 3-10): Call the teammate directly. If unreachable, I will dive into project files/dashboards to locate the asset and fill the gap myself. Close Loop (Min 10-15): Send the solution to the client, turning pressure into calm, professional momentum. Batched Update: I won't interrupt your sales calls. Post-calls, you'll find a single note: "Client X was upset. Teammate was offline, so I stepped in and delivered. Client is satisfied. Zero action required from you." I am steady under pressure, low-ego, and fully available Mon-Fri to run your operations smoothly. Let's connect! Best regards, Muhammad Mueez
$5 CAD in 40 days
1.9
1.9

Hi, I have experience supporting teams with project coordination, operations, client communication, scheduling, and task management. In one project, I noticed deadlines were at risk because team members were waiting on each other. Without being asked, I created a tracking system, followed up proactively, and kept everyone aligned until all deliverables were completed on time. I enjoy taking ownership, solving problems independently, and ensuring nothing falls through the cracks. If a teammate hasn't responded to an urgent request after 30 minutes, I would send a follow-up and call them if necessary. At the same time, I would acknowledge the client's concerns professionally, reassure them that the issue is being addressed, and gather any information needed to move things forward. Since the founder is in sales calls, I would handle the situation independently whenever possible, provide a concise status update, and only escalate if a decision requires the founder's direct input. I’m excited about the opportunity to take ownership of operations, keep projects moving, and contribute as a long-term member of your team.
$3 CAD in 40 days
1.6
1.6

Hi, 1. My experience and a time I took real ownership: I've worked as a VA and consultant coordinator across multiple simultaneous client engagements at ValueBridge Consulting — managing deliverables, tracking actions from stakeholder meetings, and making sure nothing sat idle between sessions. On one engagement, the team was stretched across three active workstreams with no one watching the overall picture. Without being asked, I took that on — tracking every open item, nudging the right people at the right time, and flagging risks to the lead before they became problems. Nothing missed its deadline. That's become my default mode: I don't wait to be told something needs attention. 2. The scenario — unresponsive teammate, frustrated client, founder in sales calls: Step one: message the teammate with a direct, timestamped ask — specific, not vague — and a clear response window. Simultaneously, I draft a calm, professional reply to the frustrated client: acknowledge, give a concrete next step, set a timeframe. Warm but not wishy-washy. At the 25-minute mark with no teammate response, I call. I don't loop in the founder unless I've genuinely exhausted every path — and if I must, it's one clean message: here's the situation, here's what I've done, here's what I need from you. Then I keep moving.
$7 CAD in 40 days
0.4
0.4

North Vancouver, Canada
Payment method verified
Member since Dec 21, 2017
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