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Remote Oracle RightNow Specialist

We are looking for an Oracle RightNow Specialist, who can handle all the incoming requests from the customers remotely.

Process :

The customer uses Oracle Service Cloud (RightNow). Their Contact Center (CC) routes phone calls to their CC agents and when an incoming call comes in, they would like an Oracle screen-pop to occur.

Prior to reaching the agent, the CC will perform a lookup in Oracle based on the incoming phone number (ANI). The lookup will result in one of the following 3 scenarios:

1. No contact found

2. Single contact found

3. Multiple contacts found

As for the screen-pops, we need the following screen-pops in Oracle:

1. No contact found – Pop a New Contact form

2. Single contact found – Pop the Contact

3. Multiple contacts found – Display the list of contacts

Requirements:

4-5 Years of Oracle RightNow Experience

Should be familiar with Oracle Service Cloud

Need the confirmation in 4 working days

Should be able to remotely handle all the incoming customer traffic

Please note: The payment can vary for the best-suited candidate.

Habilidades: Oracle, Suporte ao Cliente, Atendimento ao cliente

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Acerca do Empregador:
( 0 comentários ) Mumbai, India

ID do Projeto: #20296984

4 freelancers estão ofertando em média ₹1028/hora para esse trabalho

Himanshu1998b

i am already runing a call center in India and i am find a more project for my team and my campany and we are fast growing campany in this field

₹1000 INR / hora
(0 Comentários)
0.0
melaibayongan

As a customer service support I always have empathy to customers. I always understand the customer and the problem is key for anyone in a customer facing role. I have a clear communication skills. I have always produc Mais

₹1111 INR / hora
(0 Comentários)
0.0
Jerdonnapalmer59

Good Day Team, I am a BPO expert with over 6 years call center experience with training to meet local and international standards. I have worked with BPO giants Advantage Communication, Startek, and Concentrix Global. Mais

₹1000 INR / hora
(0 Comentários)
0.0
payalshastri

I have developed sms service for user. in that i needed to check the user contact first if it found then sent the sms for work done and if not then first contact to be updated in system and then sent sms.

₹1000 INR / hora
(0 Comentários)
0.0