UK Outbound Process For Indian Contact Centres - Repost

Here is your chance to be part of a very successful process offered directly through our management team in India. We are looking for centers who can deliver volume and quality on a UK survey process. The requirement is urgent and is intended for serious call centers only. If your center is not committed and not capable of meeting our minimum requirements, please do not apply.

For your quick reference, below is the synopsis of the process we are offering:

Process Name: UK’s Leading Retail Brand Campaign

Product Coverage: Gas and electricity, broadband and telephone bills, PPI, mortgage and satellite TV plus Others

Current Environment:

• Surveys are conducted over the phone.

• Estimated length: 3 minutes maximum

• All responses are entered to an On-line Form

• Quality monitoring is real time

• Recordings of all surveys are required to be 100% uploaded by the centers to an FTP site

• Calling Data is provided

• Area Coverage: United Kingdom of Great Britain and Northern Ireland

• Pre-requisite: Above 18 and member of the household

• Window: 8:30am to 8:30pm GMT - Monday to Saturday

• Customers that we are looking for are those:

I. Interested in saving on their gas and electricity bills

II. Interested to save on their broadband and telephone bills

III. Who had an endowment mortgage

IV. Who paid PPI on loan mortgage or credit card

V. Who subscribed to Sky television

Minimum Requirements:

• Initial contract term is 3 months termed as the “evaluation period”. We will be extending the contract long term depending on the centers performance

• Minimum of 10 agents

• Can start immediately or has the capacity to start within 2 days after responding to this post

• Auto-dialer

• Capable to record 100% of calls

• Daily Disposition Report

Pricing, payments and terms will be disccused with our team in Kolkata.

Habilidades: Vendas, Telemarketing

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Acerca do Empregador:
( 0 comentários ) Mumbai, India

ID do Projeto: #6808624

1 freelancer is bidding on average ₹5000 for this job


Hired by the Employer

₹5000 INR in 10 dias
(4 Comentários)